Accountability Eliminating the Blame Game

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Accountability!Eliminating the Blame Game

• Iowa State SHRM Conference
• Dubuque, IA
• October 8, 2008

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Session Objectives

• Differentiate between victim thinking and change
  agents.
• Describe how to make and keep clear agreements so
  expectations are mutually accepted and
  understood.
• Explore how to positively react to roadblocks and
  obstacles that get in the way of meeting goals
  and keeping commitments.
• Demonstrate how to give feedback when performance
  is above and below expectations.

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Five Dysfunctions of a TeamPatrick Lencioni
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Ralph Waldo Trine

• Individuals carry their success or failure with
  them. It does not depend on outside conditions.
• If you had 0-100 on a scale, how much of your
  success and/or failure is due to your actions and
  behaviors and how much is up to outside
  conditions?

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75/25
50/50
85/15
70/30
60/40
100/0
55/45
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Language of Accountability

• Victim Thinking (0)
• I inherited this group.
• They dont tell me anything.
• I cant..
• Ill try..
• They should have.
• When is that department.
• 10 years ago..
• This is a problem

• Change Agent (100)
• I accepted this role.
• I dont ask.
• I am unwilling to.
• I will.
• I need to .
• What can I.
• Today I must
• A solution might be.

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Accountability Demands Clarity!

• Clear agreements
• What is expected, why, when, and who
• Ideally, agreements should be in writing
• Share the benefits and consequences up front
• A we unowned is a we undone!
• Ask the tough questions
• What did we all agree to here?
• Cascading Communication (Lencioni)
• What is success? How will I know?

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Dont Be Intimidated!
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Self-Empowerment

• I signed up for this and I need to do it!
• Make a plan and decide on the steps to take.
• Respect promises already made.
• Ask for help and/or authority if you need it.
• Stay focused and be persistent.

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How Fascinating!

• Be proactive, not reactive
• Expect the best and believe the best
• Remember, ABC!
• Ask, How might to stimulate creative thinking
• Look at all options be flexible
• Reflect and learn

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Self-Empowerment Requires Taking Risks!
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Personal Accountability

• I accept ownership for the outcomes of my actions
  and behaviors, good and bad.
• I hold others accountable for their actions I am
  not afraid to call out errant behavior.
• I learn from my ineffective actions and resolve
  not to make the same mistakes again.
• The relationship is more important than the
  transaction I resolve to have a you-ectemy!

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Lets see how this works!

• I think you should do the necessary research.
• The meeting after the meeting
• Missed deadline
• Not adhering to meeting protocol
• Managing up
• Gossip and rumors

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Start Building Today!

• Your life today is a result of your attitude and
  the choices you made yesterday. Your life and
  success tomorrow will be a result of your
  attitude and the choices you make today!