Criteria for selection of potential CRMIs

1
Criteria for selection of potential CRMIs

• Carey Edwards
• LMQ

2
Designs CRM training sessions

• Identifies training requirements delivery
  resources
• Sets Objectives
• Builds in methods of evaluating training
  effectiveness
• Incorporates a variety of activities in design

3
Designs CRM training sessions

• Identifies training requirements delivery
  resources
• Sets Objectives
• Builds in methods of evaluating training
  effectiveness
• Incorporates a variety of activities in design

4
Prepares resources

• Ensures activities are practical realistic
• Ensures facilities meet requirements
• Assists in the preparation of briefing materials
• Ensures materials are adequate and clear

5
Prepares resources

• Ensures activities are practical realistic
• Ensures facilities meet requirements
• Assists in the preparation of briefing materials
• Ensures materials are adequate and clear

6
Integrates CRM training

• Makes CRM links with technical training
  Standard Operating Procedures (SOPs) where
  appropriate
• Makes links with flight safety, customer service,
  company policy

7
Integrates CRM training

• Makes CRM links with technical training
  Standard Operating Procedures (SOPs) where
  appropriate
• Makes links with flight safety, customer service,
  company policy

8
Creates a climate conducive to learning

• Establishes CRM credentials and rapport with
  trainees, and clarifies roles and confidentiality
• Clarifies training objectives methods
• Ascertains supports trainees needs

9
Creates a climate conducive to learning

• Establishes CRM credentials and rapport with
  trainees, and clarifies roles and confidentiality
• Clarifies training objectives methods
• Ascertains supports trainees needs

10
Presents knowledge

• Communicates clearly, accurately and adequately
• Creates and sustains realism in the detail
• Maintains interest

11
Presents knowledge

• Communicates clearly, accurately and adequately
• Creates and sustains realism in the detail
• Maintains interest

12
Facilitates learning andcoaches individuals

• Encourages trainees to get involved
• Focus is on trainees not themselves
• Overtly supportive of CRM principles in word
  deed (ie, role models good CRM)
• Motivating, patient, confident and assertive
  manner

13
Facilitates learning andcoaches individuals

• Encourages trainees to get involved
• Focus is on trainees not themselves
• Overtly supportive of CRM principles in word
  deed (ie, role models good CRM)
• Motivating, patient, confident and assertive
  manner

14
Facilitates learning andcoaches individuals (2)

• Uses exercises and activities to maximise
  learning
• Recognises and responds to individuals needs
• Encourages mutual support, teamwork and sharing
  of individual learning experiences

15
Facilitates learning andcoaches individuals (2)

• Uses exercises and activities to maximise
  learning
• Recognises and responds to individuals needs
• Encourages mutual support, teamwork and sharing
  of individual learning experiences

16
Monitors reviews progress

• Continuously monitors and responds flexibly to
  the training session
• Ensures objectives are achieved
• Reviews progress with trainees against formal
  benchmarks

17
Monitors reviews progress

• Continuously monitors and responds flexibly to
  the training session
• Ensures objectives are achieved
• Reviews progress with trainees against formal
  benchmarks

18
Assesses trainees performance

• Assists trainees to assess own individual and
  team performance against CRM standards
• Sets new or additional learning objectives

19
Assesses trainees performance

• Assists trainees to assess own individual and
  team performance against CRM standards
• Sets new or additional learning objectives

20
Evaluates CRM training sessions

• Elicits feedback from trainees
• Tracks training session processes against agreed
  criteria
• Elicits formal course evaluation from trainees
• Keeps appropriate records

21
Evaluates CRM training sessions

• Elicits feedback from trainees
• Tracks training session processes against agreed
  criteria
• Elicits formal course evaluation from trainees
• Keeps appropriate records

22
Evaluates develops own practice

• Regularly reviews own performance, strengths
  development needs
• Collects feedback about performance from others
• Keeps abreast of developments from Regulator,
  trade press, etc.
• Maintains a written development record against a
  development plan

23
Evaluates develops own practice

• Regularly reviews own performance, strengths
  development needs
• Collects feedback about performance from others
• Keeps abreast of developments from Regulator,
  trade press, etc.
• Maintains a written development record against a
  development plan

24
Selection Criteria

• Knowledge of CRM
• Knowledge of aviation operations
• Confidence
• Listening skills
• Questioning skills
• Respect for others
• Manage their body language
• Courage

25
Selection Criteria

• Knowledge of CRM
• Knowledge of aviation operations
• Confidence
• Listening skills
• Questioning skills
• Respect for others
• Manage their body language
• Courage