Libsuite KM

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Libsuite - KM

• Knowledge Management Suite
• By Soft-AID Computers P Ltd.

www.libsuite.com
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What is Knowledge ?
Data
Every organisation has a lot of data.
Data represented in a proper format is
Information.
What you infer out of that information is
KNOWLEDGE!
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Where the knowledge resides in an Organisation ?
Communication
Minutes of the Meetings
Proposals
Explicit (Codified) Knowledge
Individuals
Tacit (Inferred) Knowledge
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What is the Percentage of Tacit Vs Explicit ?
Percentage
And Tacit Knowledge is almost 90 !
Knowledge Base
You know more than what you can tell !
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What is Knowledge Management ?
Knowledge Management is process of identifying
where knowledge lies in an organisation ,
collecting the knowledge in explicit (codified)
format , converting the tacit (inferred)
knowledge in explicit format and disseminate the
knowledge in shortest possible time , keeping in
view the correctness and confidentiality of the
knowledge.
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Benefits of Knowledge Management 1

• You can prevent Knowledge Walk Outs.
• If a person is shifted from one department to
  another , he/she virtually walks away with almost
  all the knowledge with him/her.
• And if a person leaves the organisation , the
  knowledge is lost for ever.

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Benefits of Knowledge Management 2

• Enhances the ability to know at an
  organisational level.
• Many things are known only at an individual level
  so person sitting next to each other may not know
  the knowledge available with other (eg. Past
  experience with a Vendor)

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Benefits of Knowledge Management 3

• Reduces the communication gap between an EXPERT
  a NOVICE in an organisation.
• Due to geographical locations , hierarchy in an
  organisation , experts and novices hardly get any
  chance to interact and share knowledge .

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Benefits of Knowledge Management 4

• Improves the interaction between the design ,
  production , service , maintenance and other
  departments.
• Service and products are converging in the modern
  world and for any modern corporations viability
  will depend only upon the ability to remain
  flexible to these demands.

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Benefits of Knowledge Management 5

• Gives ability to learn about past mistakes and
  avoid repetition of the same.
• Every individual and organisation learn from
  mistakes but a successful organisation are those
  who do not repeat these mistakes.

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Challenges in Knowledge Management

• Knowledge Management does not have a perfect
  recipe.
• Defining a knowledge framework is a complex
  operation.
• Controlling the correctness of knowledge is a
  very essential.
• Accessibility of knowledge in wrong hands can
  have disastrous effects.
• People have the tendency of keeping the knowledge
  to themselves.

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LiBSUITE KM
How LiBSUITE KM helps you creating and managing
the knowledge base of your organisation ? And
hence helps you in protecting your Intellectual
Property ?
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Efficient Knowledge framework definition

• Define various projects or work areas.
• Define the members , departments and
  designations.
• Define Special Interest Groups.
• Identify and define the functional experts.
• Collect various type of documents produced.
• Decide publishers for controlling correctness of
  information.

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K- Seek K-Submit

• Every individual in an organisation has two roles
  in a knowledge community.
• He/She can submit knowledge on some issues.
• He/She would like to seek knowledge on some
  issues.

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Document Repository (Submit knowledge)

• Prepare minimum information like the title ,
  author etc. about a document.
• Upload the document on the server through FTP
  protocol.
• The publishing module will ask the functional
  experts to check the correctness of information.
• Define the accessibility of the document on the
  basis of Confidential , Restricted Access , Open
  to all .
• Handle revisions edition of the documents.

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FAQ Forum

• You can post a question to very member of the
  knowledge base or find post to a functional
  expert.
• The expert can answer the question at his leisure
  time and this interaction will be available in
  the knowledge base for further usage.
• You can even pose anonymous questions and hence
  people would be more confident in asking the
  question without hesitating to show their
  ignorance.

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Search an Expert

• You can search a functional expert.
• Communicate with your specific queries through
  the FAQ forum.
• Conduct a threaded discussion on a specific
  topic.
• Allow multiple experts to interact.

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Opinion Poll

• Create your own poll and take feedback from the
  community.
• Analyze the poll results.
• Retain the poll results in the knowledgebase for
  further references.

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Minutes of the meeting (MOM)

• Enter the details of the Agenda , attendees and
  topics discussed during the meeting.
• Disseminate the tasks to individual members and
  allow them to specify the action taken.
• Avoid the review meetings since every action
  taken is now available online.

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Seek Knowledge (Pull method)

• Search the knowledge for a specific term
  get the
• Documents
• Functional Experts
• FAQ Sessions
• Minute of the meetings.
• Poll
• Any knowledge snippet on that topic.

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Seek Knowledge (Push Method)

• LiBSUITE KM will provide you any piece of
  knowledge based on,
• Latest Uploads Knowledge added lately.
• Suggested Docs An expert can suggest a doc for
  reference to all the juniors.
• Popular Docs Give your vote on the popularity
  of the document.
• S.D.I. Selective Dissemination of Information ,
  provide you the knowledge based on your subject
  profile.

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Tacit Knowledge Mobilization

• Whenever you view any piece of knowledge you can
  share you tacit knowledge which is called as a
  Knowledge Snippet.
• You can add new keywords and make the document
  more searchable.
• You can even comment on the knowledge snippet
  already entered by some other fellow member.

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How LiBSUITE KM motivates people to share there
knowledge?

• It is a 100 web enabled solution and hence
  anyone can log in from any terminal and hence the
  access is very easy.
• Suggesting a document or answering to a question
  posted to an expert can be handled very easily.
• Dissemination of knowledge is very fast because
  it is Web enabled.

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ROI

• A study shows that every WORD document is copied
  on a machine at least 8 to 10 times ! Document
  Repository can eliminate these duplications and
  result in a cost saving.
• An employee walks away with almost 90 of
  knowledge when he leaves the organisation Tacit
  knowledge mobilization helps in retaining if not
  100 at least some percentage of the tacit
  knowledge.
• A major portion of every meeting is taking the
  review of earlier meeting. Since the action
  taken on every meeting point is available online
  , there is a tremendous cost saving on meetings.

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ROI (Continued . )

• Interaction between functional experts and
  members takes place through expensive seminars
  and conferences. A constant dialogue can be
  maintained between the experts and members
  resulting in cost savings.
• Repetition of mistakes take place because of the
  communication gap between employees. KM also
  allows sharing experiences , which are searchable
  helping in avoiding repetition of mistakes.

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LiBSUITE KM
Intellectual Property is the most important asset
any organisation can create in the modern
world. Knowledge management is the first step
towards creating and protecting this asset.
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LiBSUITE KM
Knowledge Management is a journey and not a
destination ! LiBSUITE KM is a vehicle to make
this journey comfortable.
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Thank you