Living Enterprise Models

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Industrial Engineering Lamar University
Web http//dept.lamar.edu/industrial/index.html Ph
one 409-880-8804
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Presentation Outline

• What is Industrial Engineering?
• What do Industrial Engineers do?
• Why study Industrial Engineering at Lamar?

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Industrial Engineering Definition

• Industrial Engineers analyze and design complex
  systems of people, processes, and technology to
  accomplish organizational goals.

People
Accomplish Organizational Goals
Processes
Technology
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IE Definition continued...

• IEs are everywhere from product design through
  product manufacture, use, and disposal/recycling.
  We engineer the extended enterprise.

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What do IEs do?
IEs figure out how to do things better
Save Money
Save Time
Improve Working Conditions
Improve Productivity

Improve Quality
Improve Customer Satisfaction

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What do IEs do? Some Examples...

• Manufacturing
• Banking
• Airlines/railroads/transportation
• Healthcare
• Distribution/Logistics

IEs?????
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Manufacturing
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Manufacturing
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Manufacturing

• Typical questions IEs can answer
• How many parts can be made in this factory? How
  many do we need? Can we redesign the part? What
  processes to use?
• How many people are needed? What skills?
• How many machines? Where to put the machines?
• How to design the human-machine interface?
• How to get raw materials to the factory?
• Planes? Trains? Trucks? Ships? How many?
• How to get completed parts to customers?
• How many factories are needed worldwide? Where?
• How to provide a smooth flow of materials
• throughout the entire extended enterprise?

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Manufacturing
IEs figure out how to do things better.
Save Money
Save Time
Improve Working Conditions
Improve Productivity

Improve Quality
Improve Customer Satisfaction

IE Toolkit
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Banking
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Banking
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Banking

• Typical questions IEs can answer
• How to engineer the info/business processes to
  improve overall customer service?
• How many banks, ATMs, etc. are needed?
• How many bank tellers are needed?
• Drive-thru vs. Walkup? Facilities layout?
• Where to locate these facilities to maximize
  utilization by customers?
• How often to restock the ATMs?

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Banking
IEs figure out how to do things better.
Save Money
Save Time
Improve Working Conditions
Improve Productivity

Improve Quality
Improve Customer Satisfaction

IE Toolkit
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Airport /Transportation Design
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Airport /Transportation Design
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Airport/Transportation Design

• Typical questions IEs can answer
• How many gates are needed at a given airport?
• Which flights will use which gate?
• How to get checked baggage
• to connecting flights?
• How many ticket agents are needed?
• When (day/time/etc.)?
• How to design the customs area?
• What to do if flights are delayed?
• How much to charge for a ticket?

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Airport/Transportation Design
IEs figure out how to do things better.
Save Money
Save Time
Improve Working Conditions
Improve Productivity

Improve Quality
Improve Customer Satisfaction

IE Toolkit
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Healthcare
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Healthcare
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Healthcare

• Typical questions IEs can answer
• How many doctors/nurses/staff and equipment are
  needed to best provide proper patient care?
• How to design processes to deliver patient care?
• How many and how to engineer the use of
• operating rooms?
• emergency room area?
• patient rooms?
• waiting rooms?
• How to schedule the people/rooms/equipment?
• What and how many supplies are needed?
• How to dispose of hazardous waste?

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Healthcare
IEs figure out how to do things better.
Save Money
Save Time
Improve Working Conditions
Improve Productivity

Improve Quality
Improve Customer Satisfaction

IE Toolkit
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Distribution Logistics
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Distribution Logistics
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Distribution Logistics

• Typical questions IEs can answer
• How many distribution centers (DCs) are needed
  to provide a smooth flow of materials throughout
  the extended enterprise (from raw material thru
  recycling/disposal of finished products)
  worldwide?
• Where in the world to locate the DCs? How to
  design DCs?
• How many which parts can be handled in each DC?
  
• How many people machines are needed?
• Forklifts?
• Conveyors?
• AS/RS?
• How to get raw materials to/from the DC?
• Planes? Trains? Trucks? Ships? How many of each?

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Distribution Logistics
IEs figure out how to do things better.
Save Money
Save Time
Improve Working Conditions
Improve Productivity

Improve Quality
Improve Customer Satisfaction

IE Toolkit
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Where do IEs work?

• Manufacturing
• Banking
• Airlines/railroads/transportation
• Healthcare
• Distribution/Warehousing
• Logistics
• Everything you have seen or will see during this
  program
• Anywhere in the world needing analysis and design
  of complex systems

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Where do IEs work? Continued...

• Corporations as diverse as
• Coca Cola, UPS, Disney, IBM, Levi Strauss, Nike,
  The Gap, Intel, Microsoft, Motorola, Boeing,
  Texas Instruments, Intel, Lockheed Martin, AMR
  Corp., (just to name just a few)
• Anywhere in the world needing analysis and design
  of complex systems

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Why study IE at Lamar

• Active student organizations (IIE, Alpha Pi Mu,
  etc.)
• Plant tours
• Study sessions
• Industry speakers
• Job interview skill building
• Resume preparation help
• Lifetime networking capability
• Faculty enthusiastically in the classroom
• Low student/faculty ratio
• Co-op, internship, research assistant
  opportunities in industry