Welcome to TC598 Usercentered Design

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Administrivia

• EPost and Portfolio
• Analysis of Design process

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Project Sharing

• Group discussion
• Share results of analysis (5 mins each)
• Discuss the users, goals, context, tasks
• Class-level discussion
• What makes it a good candidate?
• What challenges are present?
• Any surprises?

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Form Project Teams

• Teams
• 4-5 students per team

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Discussion of Readings

• Facilitate class discussion of topics / ideas /
  themes garnered from the online discussion,
  related to assigned readings.
• Discussion Leaders
• 1. Jenna Rovegno2. Lori Salmonsen 3. Annie
  Liao
• Insights from supplemental reading.

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Thoughts on Design

• Typical design process
• Analysis
• Design
• Evaluation
• Iteration
• User-centered approach
• Early Focus on Users
• Empirical Measure of User Data
• Iteration of the design

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Contextual Inquiry

• Just one method of observation
• Other elicitation methods
• Interviews
• Contextual inquiry
• Card sorting exercises (for IA)
• Surveys (for satisfaction)
• Main principles
• Context Gathering data in the context of users
  work
• Focus The inquiry has an overriding focus
• Partnership People participating in the inquiry
  work together

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Observing Users

• Looking for much more than information about
  problems
• Expert designers spend more time defining the
  situation than creating a solution
• Understanding users human behavior, cognitive
  psychology
• Why observe?
• Self-reporting is typically poor
• Things people dont think to tell you

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Premise

• People are expert at their own work practices,
  but not talking about their work practices.
• You are expert at asking questions and helping
  users talk about their work practices, but not
  about their work.

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Additional Pointers

• Tips
• Look for outcroppings, wear patterns, artifacts,
  lucky opportunities
• Learn domain
• Keep research ethics in mind
• Take notes, consider audio and video
• Maintain a productive mindset inquisitive,
  professional stranger
• Be careful about inferences
• If you are a user, be wary about assuming you
  already know what is going on
• Keep first principles in mind learn about the
  user and how users do tasks

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Designing the contextual inquiry

• Ideal situation
• Existing product
• lots of use
• predictable environment
• many potential users to choose from
• limited types of users
• limited expected variability in use

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Whats challenging?

• Learning to observe (see what you normally
  overlook)
• Learning to describe what you are seeing
• Learning to manage inferences
• Learning to ask questions (without leading)
• Learning to avoid bias
• Implying what they did was wrong
• Subtle approval of what they did
• Be aware of need to share
• Recording

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Project ExerciseUser Analysis

• Contextual Inquiry preferably with 3 users (but
  at least 2).
• Prepare a one-page description of these results
  and potential implications for redesign.
• Bring copies of the deliverable to class (one
  copy for each member of the team, one copy for
  the instructor) and also post it to your design
  portfolio.
• Due next Thursday

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Looking back / Looking ahead

• Where weve been
• Topics Readings and discussion
• What is UCD?
• What to know about users?
• Collecting information about users
• Doing contextual inquiry
• Project
• Insights about users, tasks, and contextual
  issues

• Where were going
• Project Deliverable
• Results of Contextual Inquiry
• Readings
• On tasks and context, characterizing and
  synthesizing, communicating
• Deliverable 1 One page
• Issue Statement A reminder
• 1. Susan Saranovich2. Montine Rummel3. Scott
  Somohano