E-Commerce Delivery Solutions to Strengthen Delivery Strategy

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E-Commerce Delivery Solutions to Strengthen
Delivery Strategy

• Have you ever decided to not buy anything from a
  brand due to a poor delivery experience? Or have
  you ever opted out of an online purchase due to
  high delivery charges? If you never have, its
  exceptional. And if you have, you arent alone.
• Long delivery periods, late deliveries, high
  delivery charges, and lack of choice of
  ecommerce delivery options, top the list of
  online shoppers pain points.
• If you are also an online store owner looking to
  eliminate the bottlenecks in deliveries, you are
  at the right place. This post is about the
  ecommerce delivery solutions or tips that can
  help create an infallible delivery strategy.
• Importance of a Strong Delivery Strategy
• A strong delivery strategy holds importance in
  numerous ways.
• Brand Loyalty - Customers are spoiled for choice.
  If you cant stay ahead of your competitors and
  ensure fast deliveries, your customers may drift
  away. Also, if you charge higher shipping costs,
  they wont stay for long.

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• Fast and nominal ecommerce delivery options will
  help boost your brand loyalty and repeat
  business.
• Lower Cart Abandonment - If customers have to pay
  higher shipping charges or wait longer for
  deliveries, they may abandon the cart. Instead,
  using efficient ecommerce delivery solutions can
  help ensure fast and low-cost deliveries. This
  will eventually help take conversion rates high.
• Enhanced Upselling - Flexible and efficient
  ecommerce delivery options to give customers
  more freedom to control delivery dates or timings
  can help. You can win their trust and pitch for
  sale of products other than what they are
  looking for.
• Helps Stand Out - Offering faster and nominal
  ecommerce delivery
• options can help you stand out from your
  competitors. Over time, it can help expand your
  customer base and rule the market.
• Enhanced Delivery Experience - More control over
  deliveries means a better delivery experience.
  Ecommerce delivery options like package
  rerouting, shipping address validation and
  correction, etc. can help
• enhance customers delivery experience.
• A Peep into Fast-Changing Customers Expectations
  from Deliveries
• E-commerce has been there for around two decades.
  Earlier, the business owner could be the
  decision-maker and pick the ecommerce delivery
  solutions that suited them more than the
  customers. Well, things are no longer the same.
• The global e-retail giants like Amazon, eBay,
  Walmart have pushed the envelope of ecommerce.
  They have introduced customer-centric approaches
  and made ecommerce delivery options better and
  flexible.
• There is one more big reason you cant afford to
  ignore. The Covid-19 pandemic. Situations have
  started improving now with people going out for
  in-store shopping. But yes, the shopping habits
  of people wont ever be the same as in the
  pre-Covid era. More people than earlier have
  embraced online shopping and will continue to do
  so.

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• In fact, eMarketer forecasted an increase by
  32.4 in ecommerce sales in 2020 and a fall by
  3.2 in brick-and-mortar sales.
• National Retail Federation, the worlds largest
  retail trade organization, recently conducted a
  survey on customers shopping preferences.
• Here are the insights into surveyed customers
  preferences.
• 97 opted out of the final purchase as shopping
  wasnt convenient to them.
• 83 state that convenience matters more to them
  now than 5 years ago.
• 52 say that convenience while shopping
  influences half or more of their purchases.
• 38 of online shoppers want shopping experience
  to be convenient at
• the very beginning in the research phase, 20
  right before check-out, 18 at check-out, and
  the rest 23 post-purchase.
• In yet another survey by NRF two years ago, (one
  of those years was when the pandemic affected
  everything) 65 online shoppers surveyed said
  that they search for free-shipping thresholds
  before even adding items to their carts. 39
  want the two-day shipping to be free of cost, and
  29 have opted out of a purchase because two-day
  shipping wasnt free.
• As evident from the stats, customer-centric
  solutions are the need of the hour.
• If you analyze the stats more carefully, you can
  see that the delivery aspect has been crucial
  even before Covid. And with Covid-19, it has
  become even more crucial with 18 who want
  convenience at check-out.
• This convenience spans every single aspect of
  delivery. Be it ecommerce delivery options,
  delivery charges, payment methods, or anything
  else everything should be convenient. From a
  small online store owner to a big enterprise,
  nobody can survive without customer-first
  ecommerce delivery solutions.

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• Thus, a strong delivery strategy is a potential
  game-changer for the e-commerce industry today.
• Ecommerce Delivery Solutions and Ideas to Boost
  Deliveries
• Multiple Ecommerce Delivery Options
• Offer your customers multiple shipping options
  including same-day, next-day, two-day, or
  standard shipping. This will give them a better
  control over their delivery charge and speed of
  the delivery.
• Offer Free Shipping
• If your budget allows, offer free shipping for a
  purchase exceeding a certain amount. For
  non-urgent purchases that your customers can wait
  longer, this tactic can help engage them. If you
  want, you can compensate your delivery charges
  by adjusting them somewhere in your selling
  prices.
• Avail of Delivery Incentives
• Utilize time and price delivery incentives to
  attract sales - especially during festivals. For
  instance, a time-sensitive incentive like Order
  by New Year Eve to win a freebie or a
  price-sensitive incentive like Free shipping for
  purchases above 200 can drive conversions.
• Display Delivery Dates
• To ensure customers convenience, always display
  delivery timelines and prices on the checkout
  page. It will help them pick the most suitable
  shipping option according to the delivery period
  and price.
• Share Tracking Info
• Enabling your customers to track their packages
  is a sure-fire way to win their trust. There are
  a number of ecommerce delivery solutions or
  services that you

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• can pick from to auto-send tracking info of
  packages. Real-time tracking of packages will
  enhance transparency and brand loyalty.
• Adopt BOPIS - The Popular Hybrid
• Over 90 of customers surveyed by NRF rated BOPIS
  as convenient. Buy-Online-Pick-In-Store blends
  the experience of online shopping and in-store
  shopping. If you have N number of physical
  stores, you can integrate in-store pickup using
  one of ecommerce delivery solutions for that.
• Our AppJetty Magento 2 Store Locator Extension is
  also one such next-gen ecommerce delivery
  solution. It enables customers to pick up their
  products from a nearby store easily. It lets the
  admin configure N number of stores, provide
  curbside pickup option, display available stores
  on the product page, and allows selection of a
  preferred date and time slot.
• Offer Zip Code Validation
• Let your customers check for the product
  deliverability to their address before checkout
  by entering their zip codes. It will help prevent
  unwanted order cancellations later and maintain
  complete transparency.
• Our Magento 2 Zip Code Validator is one of the
  next-gen ecommerce delivery solutions that
  enable customers to check for the deliverability
  of products to their addresses through zip
  codes. It lets you whitelist or blacklist zip
  codes to allow or restrict deliveries
  respectively to them. You can also customize the
  zip code check label and button,
  availability/unavailability messages to engage
  customers better.
• Let the Customers Be in the Drivers Seat
• Allow your customers to take the reins of the
  delivery process. Give them the freedom to
  choose delivery date and time slot. This will
  make them feel more connected with more
  flexibility in scheduling their deliveries. As a
  result, they will look forward to returning to
  your store for repeat purchases. You can also
  display cut-off time to customers - the time
  beyond which any order wont

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qualify as the order on a particular day.
Besides, you can specify non-working days and
time-slots for your customers to view and decide
when to order. Our Magento 2 Delivery Date
extension is one of the feature-rich ecommerce
delivery solutions that help customers choose a
preferable delivery date and time slot. It helps
configure same-day delivery and custom delivery
options for special customers. You can also
choose to display the scheduler on Product Page
or Checkout Page. 9. Communicate More and
Better No matter how advanced ecommerce delivery
solutions become, you still cant ignore the
importance of effective communication. If a
delivery goes amiss despite all measures, be
ready to accept and handle your customers
complaints. Convey the reason for the delivery
issue and the effort you are making to resolve
the issue, politely. Let them know that you value
them and that you are ready to take every step
possible to not let the issue repeat. Ready to
Have a Strong Delivery Strategy in Place? A
strong delivery strategy is indispensable for an
online business. With the right ecommerce
delivery solutions and strategies, you can make
your delivery strategy highly productive. With
14 years of experience in tech integrations, we
offer the most suitable ecommerce delivery
solutions to suit your business requirements. You
can also get the best advice from our industry
experts on how to formulate a strong delivery
strategy. Looking forward to hearing from
you. Original Blog https//www.appjetty.com/blog/
ecommerce-delivery-solutions-and-tips-enha
nce-delivery-strategy/