Salesforce vs SAP: A CPQ Software Comparison

1
DOCMATION 2021
Salesforce vs SAP A CPQ Software Comparison
2
Why Is CPQ Software Essential?
CPQ software is a crucial part of all big and
small business e-commerce solutions. Just like
missteps in CRM, any errors in CPQ can cause
major losses to the customer base of B2B
e-commerce companies. Because B2B concerns deal
with large quantities of products and therefore
large amounts of money, a mistake in a
single-digit can cause extreme inaccuracies in
the invoice. The client will lose faith in you
and, in all probability, churn, no matter how
much compensation you provide or discounts you
promise. And this is only in the case of a
miscalculation.
3
There are many other scenarios that can
jeopardize your business in the billing process.
An optimized CPQ software can help avoid these
situations easily. Some of its advantages include
A CPQ software will help you streamline and
hasten the quoting and invoicing process for
clients. It makes it easy for your sales
representatives to navigate the catalogue and
inventory to provide the right configuration of
products to the clients, especially if your
product definitions are complex. CPQ solutions
simplify the process of upselling and
cross-selling without seeming too pushy or
crafty. They assist sales teams in adhering to
company policies, rules, and constraints when
configuring products for their clients. CPQ
dashes can provide quick access to customer data
and analytics so that sales reps can make
informed suggestions to the clients based on
what they might be looking for. CPQ software can
make product configurations and quotes uniform
across the sales team so that a client does not
think they have been duped if and when they are
transferred to another representative. It will
also make it easier to decentralize the client
database and make information accessible to the
entire sales team so that no one is in the dark
about what business is being conducted.
4
Factors To Consider When Choosing Your CPQ
Software
It should meet your needs and solve the sales and
billing problems you were facing. The software
should complement the B2B e-commerce features
you provide your customers. For example, if you
have a subscription business model, the CPQ
software should have features to enable billing
for that. It should be compatible at the code
level with the rest of your B2B e-commerce
software. The CPQ engine should easily
incorporate rules and constraints to automate
the quoting and billing process as much as
possible. It should have the performance level to
match the size of your business, now and in the
future. For example, if your average customer
orders 600 products, a software solution that
allows only 500 line items will not do. There
should be a level of customizability so that it
provides features that fit your type and niche of
business perfectly.
5
Salesforce Vs SAP Which CPQ Solution To Choose

• When looking for the most suitable CPQ software,
  Salesforce and SAP are both top choices.
  Salesforce CPQ was developed in- house while SAP
  acquired CallidusCloud CPQ to provide its own
  CPQ solution. Some fundamental differences
  between the Salesforce and SAP software
  solutions mean that you must judge the features
  wisely before making a choice.

6
Given below is a point-wise comparison of the
Salesforce software and the SAP software for CPQ

• For Salesforce, software as a service was always
  the norm while SAP recently moved to a cloud-
  based model. Therefore, in terms of performance
  and management, SAP software as a service is yet
  to reach the level Salesforce is in.
• SAP software solutions for CPQ incorporate
  e-commerce while for CPQ of Salesforce, you must
  connect the Commerce Cloud to utilize e-commerce
  features.
• CPQ software of SAP allows price optimization and
  margin protection, which are either absent or
• weak in the Salesforce quoting software.
• Salesforce.com software allows renewal management
  and subscription services for recurring revenue
  business models. This is not present in the SAP
  business software.
• Salesforce is supported not only on the cloud but
  also on iOS and Android platforms. But SAP is
• available only on the cloud right now. Thus, in
  terms of connectivity and portability, Salesforce
  does a better job.
• Salesforce provides training in-person as well as
  live online, besides having extensive
  documentation
• and community support. For SAP, you will get
  training in-person and via webinars and
  documentation.

7
SO, WHICH IS BETTER?
Since free trials are available for both, it is
recommended that you try them out to understand
which suits your business better. If you do
choose Salesforce, Docmation has some of the
best Salesforce developers who can help you set
up your Salesforce storefront in no time and get
you started on your online B2B business journey.
Both SAP and Salesforce are top contenders in
the CPQ category for B2B commerce. While some
features are stronger in SAP CPQ, especially in
the configuration category, Salesforce
automation is smoother.
8
CONTACT US
14704008988
info_at_docmation.com
www.docmation.com
WWW.DOCMATION.COM DOCMATION 2021. ALL RIGHTS
RESERVED.