Janbask | Salesforce CRM Implementation & Development (1)

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SalesForce CRM Implementation Development
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What is CRM?
CRM (Customer Relationship Management) is a
software used to manage the customer data in an
enterprise. CRM cloud apps provide Cloud based
storage used for real-time visibility of teams
activities. CRM Cloud apps also helps in customer
data management. Marketers needs to track sales
and Leads of buyers and seller. Nothing is
important than this process for a marketers. CRM
cloud applications help marketers to track leads
and sources. We can say CRM is useful in all
type of business and industries.
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Characteristics CRM to work effectively

• For CRM to work effectively, it must have
  following characteristics
• High reliability uptime that exceeds 99.9
• High performance data access in less than 300
  ms
• High security industry certifications such as
  ISO27001 and SAS 70 Type II
• An effective CRM infrastructure is based on
  Multitenancy Multiple customers sharing
  common technology and all running on the latest
  release, much like Amazon.com or Google.

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What is Salesforce CRM ?

• Salesforce is a CRM application built on the
  Force.com platform.
• How it manage the data?
• It can manage all the customer interactions of an
  organization through different media like
• By phone calls.
• By site email enquiries.
• By Communities.
• By social media.
• More Detail at http//www.janbask.com/salesforce-
  application-development/

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Force.com Platform for Salesforce

• Force.com is a platform for creating applications
  in the cloud with absolutely no software or
  hardware investment required. The apps used for
  creating data-centric and collaborative data.
• In fact, there is no chance of data lost here,
  because there are the feature of auto back-ups.
• The Force.com platform allows you to build custom
  applications using Salesforce as an engine.
• More Detail at http//www.janbask.com/salesforce
  -application-development/

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What makes Salesforce markable?

• Salesforce works by managing the standard
  objects, and maintaining the relationships
  between them, and the standard in-built
  functionalities. It is built on the following
  different types of cloud
• Sales Cloud
• Service Cloud
• Marketing Cloud
• Custom Cloud
• Analytics
• Salesforce Automatation.
• More Detail at http//www.janbask.com/sales-and-
  service-cloud/

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Users the Salesforce CRM
Who should use the Salesforce CRM? The answer is
simple Everyone. It offers different
editions like Group, Professional, Enterprise and
Performance (For Sales Cloud). An organization
can select the edition they, according their
aims, and the features they require. Do note, the
editions have price variations too. More Detail
at http//www.janbask.com/salesforce-implementati
on/
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Salesforce Implementation Steps

• Following steps take place in the typical
  Salesforce implementation
• First consulting you to understand your business
  process, and your requirements for Salesforce.
• Plan and Prepare - Make the strategy of
  SalesForce Implementation for you.
• Setting and Customizations - Check which type of
  editions you need after initial setup.
• Deploy Salesforce CRM - Set the features for
  Salesforce configuration, customizations and
  integration.

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Salesforce Implementation Steps

• Check the communities needs
• Check the Data Reporting needs.
• Performing UAT, and Training to the End Users.
• Most important The Documentation capturing
  Requirements, Architecture, Technical Design,
  Data Migration, Test Plans, Test Cases Testing,
  UAT Plans, and Training Manuals

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Now Your Decision about Salesforce..!
Well, the list gives a broad overview of what to
expect from a powerful CRM solution provider like
Salesforce.com. If you are using Salesforce, then
Congratulations! If you havent decided yet,
lets think about it.
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