Adding New Customers to the Reclaimed Water System

1
Adding New Customers to theReclaimed Water System

• Jenny Fifita
• City of Westminster

2
Problems

• Connected without Notice of Authorization
• The system is not built to specifications.
• Construction doesnt comply with Regulation 84.
• Design of the system doesnt take into
  consideration future plans for the system.

3
Tools to Get it Right!

• Plan Review
• Users Plan to Comply
• Agreement of use
• Notice of Authorization Tap Sale
• Preconstruction Meeting
• Inspections
• Meter Setting

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Plan ReviewConsider the Audience

• Official Development Plans (ODPs)
• Developers and Designers
• Concerned with the big picture.
• ODPs are recorded and enforceable long term.

5
Plan ReviewConsider the Audience

• Landscape and Irrigation Plans
• Landscape Designers and Installation Contractors.
  
• Only involved this tiny piece of the project.
• May not see a complete ODP or set of Civil Plans.
  
• Dont count on the developer to pass along
  information. Provide the landscaper the
  information they need to build it right.
• Keep a set for your records

6
Plan ReviewConsider the Audience

• Technical, Civil or Construction Drawings
• Include all the details that everybody needs to
  know.
• Detailed drawings
• Installation methods
• Product requirements
• Specifications

7
What do I look for?What do I say?

• -Develop a set of Standard Notes that address
  problems that consistently arise
• -Look at the plans to make sure things make
  sense.
• -Check materials lists
• Consider future system plans
• -Document all communications

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Users Plan to Comply

• Make sure that this is complete and correct.
  Keep a copy.
• It helps the State
• It defends public health.
• It reminds the contractor about the requirements
  and his responsibilities.
• It protects you, if the contractor fails to keep
  his commitments.

9
Agreement of Use

• An agreement defining the expectations and rules
  of interaction between the user and the treater.
  Explain how the reclaimed water system may differ
  from what they are used to.
• Delivery
• Application
• Maintenance Responsibility
• Water Quality
• Payment
• Resolution of Regulation 84 violations
• Termination of Service
• Agronomic Rate
• Worker Education

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Tap Sale

• Westminster wont sell a tap or allow the
  contractor to perform work on the reclaimed
  waterline until a Notice of Authorization has
  been received.

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Preconstruction Meeting

• Meeting face to face and talking about the
  expectations can have more impact than notes on
  plans.
• Developer
• Subcontractors
• Inspectors
• Planners

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Inspections

• During construction check the exposed pipe.
• After completion, schedule a walk through with
  the irrigation and maintenance contractor.
• Irrigation Audit.
• Check signs, backflow preventers and irrigation
  clocks.
• Provide Worker Health and Safety Information and
  Regulation 84.

13
Meter Setting

• At this point, the system is accepted. The meter
  wont be set if
• The pipes arent purple.
• If there isnt a backflow preventer.
• If there is a bypass in the meter pit.
• If there is a cross-connection
• If anything else seems out of order.

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Other Tools

• GIS
• Avaya - 41.64 Acres
• Show Irrigated Area
• Project Demands
• Respond to customer issues
• Identify the locations of meters or backflows
• Store Contact information

15
Customer Contact Management Software

• Track inspections for Annual Report
• Track communications
• Track issues and resolutions

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Billing System

• Track consumption
• Could be linked to GIS
• Good customer service tool

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Code and Specifications
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Recovery
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Questions