Campus Quality Survey

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Campus Quality Survey

• Fall 1999 Survey Results for
• Career Service Personnel

2
Methods to share results

• Library has copy on reserve
• All NCA Committee members have a copy
• Each college has a copy
• Summary brochure for all faculty/staff
• Articles in Dakota Access, Madison Daily Leader
• Brief presentations at meetings

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CSA- Low Performance Gaps-Good!
4
CSA- High Performance Gaps-Not so Good!
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Overall impression of quality at DSU
6
Overall Satisfaction with Employment
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Top Five Areas-Rated by Satisfaction

• Computer technology is integrated into DSUs
  academic programs (4.6)
• DSUs computing environment provides a
  competitive advantage in higher education
• This institution has user-friendly computer
  systems
• Campus services are user-friendly
• Efforts to improve quality are paying off

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Lowest Five Areas-Rated by Satisfaction

• Employees are rewarded for outstanding job
  performance (2.3)
• DSU employees workload is fairly distributed
• Service personnel receive special training in
  customer service
• There are effective lines of communication
  between departments
• Processes for training, recognizing personnel are
  planned

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Highest Rated Programs and Services

• Library and learning resources
• Media, audio visual, technology services
• Computer information systems
• Marketing, advertising, and public relations
• Bookstore services

10
Lowest Rated Programs and Services

• Communication with other departments
• Personnel/human resource services
• Security/police services
• Recruitment and orientation of new employees
• Budget planning and coordination

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What has been done?

• Awards for top areas rated by students and
  faculty/staff
• Expanded the supervisor evaluation process
• Increased access to faculty/staff training

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New Ideas--Implement 2000-01

• Increased supervisory training
• Monthly e-mail publishing accomplishments of
  individuals on campus
• Longevity awards publicized

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Whats next?

• Request input from all faculty and staff on areas
  rated lower
• Invite all employees of the month to participate
  in a focus group
• Work with administration
• Recommend ideas to solve the issues
• Need to communicate suggestions!!

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NCA AccreditationOct. 16-18

• What can you do?
• Be prepared to visit with one of the team
  members.. They may stop and ask questions
• Provide ideas to the issues identified by the
  Campus Quality Survey
• We would like to solve problems internally