Integrated Plan for Postal Development

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Integrated Plan for Postal Development
Reform
Integrated Plan for Postal Development
Reform in

• Syrian Arab Republic

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Integrated Plan for Postal Development Reform in
Syria

• Economic situation in Syria
• Brief description of the Reform Modernization
  Plan
• Preparatory Assistance Document
• Probable obstacles for execution of the Plan
• UNDP Role

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Integrated Plan for Postal Development Reform in
Syria

• Economic situation in Syria
• Challenges facing economic and social development
• The vision of the Syrian Government in the field
  of social and economic development
• Ministry of Communication Technology Strategy
  within the tenth five-year plan
• General Establishment of Post (GEP) vision

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Integrated Plan for Postal Development Reform in
Syria

• Challenges facing the social economic
  development
• Decrease of oil exports
• No alternative industrial exports
• New employment power 150000 employees each year
• Abstaining from recruitment in the public sector
  due to over employment

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Integrated Plan for Postal Development Reform in
Syria

• Government Vision
• Transformation from central economy into social
  market economy
• Launching the tenth five-year plan 2006-2010
  taking the eighth objectives of the millennium
  into account and realizing the sustainable human
  development
• Improving living status of inhabitants
  concentrating on lest poor areas
• Accelerating of investment process ,accumulation
  of capitals and strengthening the private sector
  role
• Encouraging local and non governmental
  communities to participate in the development
  process

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Integrated Plan for Postal Development Reform in
Syria

• Ministry of Communication Technology Strategy
• Rehabilitation and modernization of GEP
• Establishing a regulatory Body
• Establishing the concept of private-public
  partnership
• Introducing modern financial and postal services

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Integrated Plan for Postal Development Reform in
Syria

• Vision of the General Establishment of Post
  (GEP)
• Conducting and developing modern postal and
  financial services
• Bridging the gap between national and
  international objectives
• Meeting customers needs all over the country
• Serious modernization to adapt to the new market
  environment and to rapid technological changes
• Increasing revenues

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Integrated Plan for Postal Development Reform in
Syria

• Introduction
• Under the request of the Syrian Government, the
  (UPU) fielded a mission to Syria in May 2005
  headed by Mr. Najeeb Boleras to undertake a
  preliminary assessment needs to identify the gaps
  in the services of the post authority and to
  provide their recommendations for the
  modernization of the postal sector in Syria .
• The study based on SWOT analysis .

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Integrated Plan for Postal Development Reform in
Syria
UPU
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Integrated Plan for Postal Development Reform in
Syria
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Integrated Plan for Postal Development Reform in
Syria

• Reform Plan Proposals
• At market level
• Establishment of Regulatory Body
• Members of Regulatory Body
• tructure of Regulatory Body
• Main work mechanisms of Regulatory Body

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Integrated Plan for Postal Development Reform in
Syria

• At legal level
• Revision and amendment of the current Postal Law
• Define the Comprehensive Postal Service (CPS)
• Divulge necessary authority to the provider of
  CPS
• Define the exclusive services
• Develop CPS funding mechanism
• Develop all necessary decrees related to
  introduce postal financial services
• Establish a special employment regulation for the
  postal staff
• Establish an incentive system with clear rules

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Integrated Plan for Postal Development Reform in
Syria

• At operational level
• Different crucial studies need to be carried out
  
• CPS cost
• CPS fundraising
• Linking objectives to outputs
• Public / Private Partnership (PPP)
• Assessment of the post establishment assets
• Short and medium term planning needs to be settled

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Integrated Plan for Postal Development Reform in
Syria

• At the Post Establishment level
• At strategic level
• Drafting an emergency development program
• Defining the objectives and assessment of results
  in the short run and in medium/long term vision
• Developing institution culture
• Turning into a business-oriented , profit-making
  entity with economic and social roles

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Integrated Plan for Postal Development Reform in
Syria

• Specific policies should be elaborated in the
  following areas
• Marketing communication
• Training and habilitation
• ICT introduction
• HR issues
• Transparent financial policy in place.

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Integrated Plan for Postal Development Reform in
Syria

• At Organizational level
• Developing an up-to-date organizational structure
  includes
• Monitoring internal auditing
• Marketing communication
• Postal commercial network
• More flexibility and decentralization should be
  applied.

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Integrated Plan for Postal Development Reform in
Syria

• At Services level
• Modernization of the current services,
  introducing automation and provision on
  commercial basis while maintaining quality
• Creating new customer-oriented services
• Postal saving
• Postal Giro
• Currency exchange
• Direct mail
• Hybrid mail
• New income generating activities

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Integrated Plan for Postal Development Reform in
Syria

• At infrastructure level
• A sophisticated IT network needs to be installed
  all over the post authority
• Facilitate and speed up the flow of
  information and work processes
• Allow linking the different governorates
  postal offices and centers with the central
  administration
• Elaborating a specific program to rehabilitate
  the post authorities and centers

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Integrated Plan for Postal Development Reform in
Syria

• At ICT level
• A pilot case for ICT development and utilization
  should precede establishing the IT system .
• The IT system should be coherent at
• Operational level (post offices)
• Management follow-up (governorates)
• Analysis decision-making (central
  administration)

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Integrated Plan for Postal Development Reform in
Syria

• On line services should be provided
• Assignment of e-addresses to all customers
• Developing CYBERPOST centers
• Transforming the post into a trusted channel for
  electronic transactions
• Tangible contribution in e-government services

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Integrated Plan for Postal Development Reform in
Syria

• At Human resources level
• Preparing and reviewing the Establishments
  employment law
• Developing an incentive scheme and putting it in
  place
• Designing a comprehensive capacity building
  programme to help all the employees develop their
  skills
• Increasing the number of the educated and skilled
  staff.

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Integrated Plan for Postal Development Reform in
Syria

• At Finance level
• Introducing the cost analysis approach
• Accountancy auditing
• Institutions accountancy
• Investment options for the post funds should be
  considered.

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Integrated Plan for Postal Development Reform in
Syria

• At Partnership level
• Preparing the EMS for autonomy and partnerships
• Considering and arranging future joint ventures
  in the following areas
• Hypred mail
• Direct mail
• Financial Services

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Integrated Plan for Postal Development Reform in
Syria

• At International relations level
• Committing to regional and international
  conventions
• Networking and coordinating with UNDP
• Benefiting from different funding sources
• Learning from other postal success examples
• Making efforts to conclude the partnership
  agreements to develop the Post .

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Integrated Plan for Postal Development Reform in
Syria

• At Visibility and Publicity level
• Launching a scientific media plan for the Post
  identity
• Organizing publicity campaigns for the provided
  services.

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Integrated Plan for Postal Development Reform in
Syria

• Government of Syrian Arab Republic
• United Nations Development Programme
• Preparatory Assistance
• For
• Modernization of Syrian Post Authority Services

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Integrated Plan for Postal Development Reform in
Syria

• Preparatory Assistance (PA) Document
• Objectives of PA
• Areas of intervention of PA
• Budget of PA

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Integrated Plan for Postal Development Reform in
Syria

• Objectives of PA
• Supporting the Syrian Government in the reform
  and modernization of the Syrian Post authority
  Services.
• Enhancing the institutional capacities of the
  Post authority and transforming it into a
  profitable institution .

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Integrated Plan for Postal Development Reform in
Syria

• 2. Establishment of Regulatory Body in place to
  regulate the companies providing postal services.
• Target of study Developing a systematic formula
  regulating the activities of these companies.
• 3. Role of Postal Saving Bank It should be
  reviewed together with the relevant activities.
  A comparative study should also be undertaken in
  order to share experiences from other countries .

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Integrated Plan for Postal Development Reform in
Syria

• Areas of intervention of the Preparatory
  Assistance Document
• Identifying the volume of private sector
  operating in the postal market in formal and
  informal manner.
• Target of study Issuing the law of granting
  licenses that allows the private companies to
  work in a formal manner against annual fees.

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Integrated Plan for Postal Development Reform in
Syria

• 4. Comprehensive Postal Service (CPS)
• Drafting a detailed study about (CPS) which is
  considered as a core role of the Post
  Establishment towards the citizens includes
  identification , costing , financing and all
  necessary technical requirements to make this
  service available all over the country.
• This study should facilitate the decision process
  on the role of Post Establishment and Private
  sector.

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Integrated Plan for Postal Development Reform in
Syria

• 5. Strategic plan for a comprehensive capacity
  building programme Revision of the present
  organizational structure of the Post
  Establishment to identify gaps and design a new
  structure.
• Identify a mechanism to gradually reduce the
  number of staff of the groups 3,4,5
• through re-deployment and increase the numbers of
  staff at groups 1 and 2 .
• Training programmes in communications , language
  , IT as well as management and promotion .

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Integrated Plan for Postal Development Reform in
Syria

• 6. Studying the possibility of making the Postal
  Offices as Points of Sale can provide various
  government services such as paying government
  invoices through these postal offices against a
  certain symbolic fees .

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Integrated Plan for Postal Development Reform in
Syria

• 7. Automating the Post Establishment and
  installing the required networks to benefit from
  the modern communication technology and improve
  the quantity and quality standard of the
  conducted services.
• These automated processes should certainly
  provide much faster services .

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Integrated Plan for Postal Development Reform in
Syria

• 8 . Publicity and Visibility
• Conduct a study to change the vision of the Post
  Establishment into a modern and competitive
  institution through a promotional campaign with
  new image and logo.
• Design a web-site for the Post Establishment with
  the anticipated modernized structure .
• 9 . Full project Document finalized

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Integrated Plan for Postal Development Reform in
Syria

• Budget of PA
• Total Budget 250350
• General Establishment of Post 175350
• United Nations Development Programme 75000

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Integrated Plan for Postal Development Reform in
Syria

• Probable obstacles for execution of the Plan
• Human Resources (HR)
• Establishing Regulatory Body (RB)
• Comprehensive Postal Service (CPS)

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Integrated Plan for Postal Development Reform in
Syria

• Human Resources (HR)
• Total number of over employees
• Low classes employees (4-5) represent more than
  75 of the staff
• Change Resistance
• No motives for training and acquiring new skills
• No transparent policy in evaluating employees
  performance.

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Integrated Plan for Postal Development Reform in
Syria

• Establishing Regulatory Body (RB)
• Issuing a law for granting licenses is necessary
  in order to regulate the postal market for both
  public and private sectors operators .
• Bureaucratic procedures may cause delaying in
  the process of issuing and executing the law.

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Integrated Plan for Postal Development Reform in
Syria

• Comprehensive Postal Service (CPS)
• The Difficulty to reach a decision regulating
  the role or partnership of the private sector in
  offering and financing the (CPS).
• Particularly , Most of the postal administrations
  all over the world uniquely offer this very vital
  service.

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Integrated Plan for Postal Development Reform in
Syria

• United Nations Development Programme UNDP Role
• UNDP Help people build a better life
• UNDP Cooperation advantages
• UNDP intervention areas around the world

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Integrated Plan for Postal Development Reform in
Syria

• UNDP Helps people build a better life
• Operating in 166 Countries around the world ,
  UNDP works with Governments , Private sector ,
  CSOs , NGOs to develop solutions for most
  national challenges .
• UNDP priorities are
• Supporting sustainable development and
  achievement of MDGs as starting point .

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Integrated Plan for Postal Development Reform in
Syria

• UNDP Cooperation advantages
• Information Serving as source for reliable
  development information and best practices for
  development community.
• Formulation Advising national counterparts in
  formulating projects alternatives to ensure
  right approach.
• Implementation Critically assessing and
  reviewing projects in-process, managing in some
  cases and advising as appropriate timely delivery
• Evaluation Assessing projects after completion,
  capturing best practices and ensuring learning
  and improvement.
• Capacity Development

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Integrated Plan for Postal Development Reform in
Syria

• UNDP intervention areas around the world
• Poverty Reduction
• Democratic Governance
• HIV/AIDS
• Crisis Prevention Recovery
• Energy Environment
• Total Number of on-going Projects in Syria is 55.

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Integrated Plan for Postal Development Reform in
Syria

• Conclusion
• UPU plays an efficient role in developing the
  Integrated Plan for Postal Development Reform in
  Syria .
• UNDP also plays a major role in the preparation
  and drafting of the PA document and ensuring its
  implementation through purchasing international
  technical expertise and simplifying contractual
  procedures with the experts and helping in
  procurement process according to the effective
  international laws regarding the project
  financial management .

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Thank you Syrian Post