Outbound Call Center Software Solution | Vert-Age Dialer

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Xenottabyte Services Pvt. Ltd.
A comprehensive BPO Solution That Is Smarter,
Simpler, And More Convenient
Outbound Call Center Software Solution

• www.vert-age.com

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INTRODUCTION

• Many business organizations may use inbound and
  outbound call center software Solution. A call
  center may handle inbound and out bound calls
  exclusively or both. It is one of the call center
  agents make out bounded calls to customers on
  behalf of clients. An out bounded call center is
  a contact center. It is s service design to make
  the calls to the clients on behalf of an
  organization. It is different from the inbound
  call center, which is mainly focuses on the
  receiving the calls of the customer. It is
  designed to help companies for actively engage
  with customers. Out bounded call centers performs
  customer support, sales details. It can helps to
  the organizations to introduce their new products
  from their call centers.

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DEFINITION

• It is a one type of call center that designed to
  send various requests to customers by telephone.
  It helps to making outgoing calls. The outbound
  call center software solution are mainly focused
  on sales. outbound call agents can call for a
  variety of reasons including the performing
  customers support, sales etc. out bounded call
  centers are typically engaged by cloud based
  software. It is very important to understand
  where, when to use this most of the customers is
  not interested to take the customers calls every
  time.

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BENEFITS

• Customer service management
• When your customers facing any problems regarding
  your products, and services, your company is in
  first place to providing services and solving
  problems. Customers expect that you handle them
  quickly, efficiently and in a professional
  manner. When customers make you a call, they
  expect that expect you can handle very quickly to
  solve the problems in professional manner.

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BENEFITS

• Improve productivity and services
• System helps boost overall productivity and
  enables telephone calls to be handled in an
  efficient manner. This is able to track the calls
  easily and speed them up when needed. For this
  call center agents easily identify what the needs
  and wants of the customers. They can easily
  improve their productivity and services.

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BENEFITS

• Increases communication and responsibility
• Call center software allows employees various
  departments to share and communicate correct
  information about clients. In very business
  process communication is very important to
  achieve their goals .through the communication
  they can easily satisfies the customer needs and
  responsibilities.

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BENEFITS

• Better sales
• Call center software helps to increase their
  sales bitterly. It is benefit for an
  organization. Using this software sales manager
  can easily the presales of the existing clients.
  It also helps to recording in the data base will
  have useful information to the management to take
  any decisions.

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CONCLUSION

• Call center are mainly used for the solving the
  customer problems and providing there services.
  Agents have to concentrate on when and what time
  they need to interact with the customers because
  no one in the world not ready to speak over the
  time. For this process they can identify the
  customer needs and wants for achieve their goals
  and objectives. apart from that they can
  increases there sales and improve the better
  communication and productivity with the customers.

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Outbound call center software solution features

• Automatic call distributor (ACD)
• Interactive voice response (IVR)
• Skills-based routing
• Transfer Live Calls
• CRM Integration
• Real-Time Call Status
• Set Up Dialing Rules
• Built-In Call Schedule
• Press Key To Transfer
• Touch Tone Key Responses

• Email Integration
• Performance Monitoring
• Phone Call Monitoring
• Specific Agents for Specific Calls
• DNC Scrubber
• Phone conversation recording
• Avoid dropped calls
• Dialing multiple numbers at once
• Notifying and scheduling facility
• Customizable dashboard

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So, keep in touch. Xenottabyte Services Pvt.
Ltd.   B-45, 3rd Floor, Sec-64,
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vert-age.com www.vert-age.com