SSM Health Care

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SSM Health Care

• Category 6
• Process Management

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SSMHC Process ManagementFramework
Health Care Delivery Processes

• Physicians
• Suppliers

Business Processes

• Admit
• Assess
• Treat
• Discharge

Support Processes

• Finance
• Human Resources
• Facilities Management
• Information Systems

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Quality Journey Process Focus

• CQI Principles

• Patients other customers are our first priority

• Quality is achieved through people

• All work is part of a process

• Decision-making by facts

• Quality requires continuous improvement

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CQI Model Process Design Approach
Plan
Do
Check
Act
Plan
Identify Opportunity
Conceptual Design
Standard- ization
Future Plans
Implement New Process
Analysis
Results
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CQI Model/PDCA in Practice

• Slow start

• CQI model undergoes cycles of improvement

• How we determine when to appoint a team

• The essential link
• with strategic planning

• Embedded in our culture

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Health Care Delivery Model
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Support Processes

• Finance
• Finance/Patient Accounts/Collections

• Human Resources

• Facilities Management
• Housekeeping
• Maintenance/Clinical Engineering Services

• Information Systems Management
• Information Systems HIM (Medical Records)

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Business Processes

• Supply chain management
• Economies of Scale
• Vendor relationships
• Managing the supply chain management process
• Performance measures

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Business Processes

• Physician partnering

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Physician Partnering

• SSMHC Clinical Collaboratives
• Consistent with our mission
• Draw on CQI framework
• Build on participation in national health care
  collaboratives

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Clinical Collaboratives

• The Collaborative mission
• To provide an environment conducive to the
  discovery and development of clinical
  improvements that can be easily and rapidly
  diffused so that all entities and SSMHC patients
  can benefit from the improved value of care

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Clinical Collaboratives
Start of Collaborative
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Clinical Collaboratives

• Improving the Secondary Prevention of Ischemic
  Heart Disease (1/99)
• Improving Prescribing Practices (5/99)
• Using Patient Information to Improve Care (11/99)
• Enhancing Patient Safety Through Safe Systems
  (3/00)
• Improving the Treatment of Congestive Heart
  Failure (11/00)
• Achieving Exceptional Safety in Health Care (1/02)

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Secondary Prevention
Good
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Achieving Exceptional Safety in Health Care
Good
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Benefits of the Collaboratives

• Improve the quality and value of patient care
• Create a network of clinical experts
• Have an established process for responding to
  changes in the health care environment
• Foster organizational learning

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Organizational Learnings

• Continuous improvement requires both an
  unyielding commitment and flexibility.
• Measurement is essential.
• Find creative ways to share best practices and
  learning across the organization.
• Nurture relationships with your partners.