Microsoft NL in Local

1
Microsoft NL in Local Regional Government (LRG)

• Ritse Klink, Industry Manager LRG
• ritse.klink_at_microsoft.com
• 020-5001531

2
Agenda

• Organization and Team
• Mission and Vision
• LRG Market
• Facts and figures
• Characteristics
• Market size
• Investment priorities
• Campaign Strategy
• LRG Partner Ecosystem
• Open Source Software
• Connected Government Framework for LRG
• LRG Workshop for Partners 6 February 2007

3
LRG org chart FY07
Public Sector Lead
SMSP Lead
Bus. Ops. Manager
Small Biz Resellers Partners Manager
Public Sector Manager
Mid Market Solutions Partner Manager
Sales Lic Bus Opps Manager
Tele Sales Manager
2 Vertical Tele Sales
Sales Lic LRG HC
Vertical Tele Sales
Healthcare Manager
Audience Manager
Tele Sales
Audience Manager
PAM Distributors
4
The (Dutch) LRG FY07 Mission and Vision

• Our mission is to help LRGs to realize their
  full potential through our Connected Government
  Framework for LRGs which provides interoperable
  blueprints, building blocks and guidance to our
  partners and customers.
• Our vision is to realize broad Microsoft platform
  adoption at Dutch LRGs, ISVs and SIs by
• demonstrating our partners how they can grow
  their LRG business with solutions built on the
  Connected Government Framework for Local and
  Regional Government.
• demonstrating our customers how these solutions
  can help them realize their (political)
  objectives

5
LRG market facts and figures

• LRG consists of almost 500 end customers (458
  municipalities, 12 provinces and 26 local water
  authorities)
• 215.000 employees in LRG (190.000 FTE)
• 22,5 of all Dutch government employees
• 170.000 to 180.000 desktops
• IDC says by 2009, the IT expenditure of LRGs in
  Western Europe is expected to exceed 25.5
  billion per annum, with over 76 of this being
  spent on IT services and software (6 YoY
  growth).

6
Gartner about Dutch LRG market size

• Gartner about the Dutch LRG market
• Software spending will increase YoY by over 8
• IT Services spending will increase YoY by 5 to
  6

7
Characteristics of LRG Marketplace

• MS technology support and adoption by partners is
  critical
• TCO/ ROI is not measurement criteria, but common
  public interest is
• Reference selling
• LRG specific marketing and business knowledge is
  needed
• Long sales cycles (EU tenders slow decision
  making processes)
• Increasing OSS and Linux pressure from
  politicians (not IT)

8
LRGs need to modernize to face growing
responsibilities

• Service delivery responsibilities continue
  growing
• Service delivery closer to citizens
• Transparency and (European and National)
  compliance
• Increasing Tasks and Costs
• More tasks are being decentralized
• Budget cuts
• Local governments partner to achieve critical
  mass
• Syndicates (D!mpact, GovUnited), Shared Service
  Centers, informal peer groups, EGEM
• Partnerships enable to achieve greater economies
  of scale, avoid duplication of tasks and leverage
  on best practices
• Programma Andere Overheid www.andereoverheid.nl
  
• Better service delivery
• Less bureaucracy
• Flexible organization

9
Business and IT hurdles challenge the
modernization

• Business concerns
• Budget constraints
• Bureaucracy and managerial culture
• Significant share of personnel approaching
  retirement
• Fragmented and stove piped structure and
  complexity of relationship across levels of
  government
• IT issues
• Lack of IT standards, heterogeneous infra, and
  presence of legacy
• Long upgrade cycles/ old technology
• Slow deployment
• Need to upgrade internal IT skills

10
Wat komt er allemaal op de Nederlandse gemeente
af?
Kadaster online
Klant- geleiding systeem
Digitaal Loket
11
Eerste opzet van een architectuur op basis van de
EGEM referentiearchitectuur
12
Door gemeente Breda ingevulde architectuur met MS
componenten
13
Local government investment priorities and plans
in vertical specific solutions
High
Big Bets
Rich but not Top of Mind
Citizen Web Portals
GIS
Budgeting
Property and Asset mgmt
of respondents that plan to invest in 2005
Case and Record mgmt
eProcurement
Citizen Call Center
Grant/Benefit mgmt
Citizen smart cards
Cash-starved Priorities
Employees digital identity
Laggards
Low
Kiosks
Low
High
Level of priority assigned to the solution area
14
Campaign Strategy FY07
15
Recent Nieuws
16
Recent Nieuws (2)
17
Recent Nieuws (2)
18
LRG Market(ing) Ecosystem
19
Open Source Software

• A different business model
• Driven by politicians, not IT or the business
• Lot of press coverage (Programma OSOSS Manifest)
• Interoperability and Open Standards (OpenXML)
• Government Security Program
• Shared Source Program
• What about
• Haarlem
• Sluis
• Groningen
• Amsterdam

20
(No Transcript)
21
Strategic Solution Priorities
...enabling inter-connection and Seamless Service
Delivery...
22
Next steps (1)

• LRG Workshop for Partners 6 February 2007,
  Schiphol-Rijk by the Microsoft EMEA LRG Team on
  business and technology architecture for LRG
  customers
• LRG Workshop provides
• LRG Business view and architecture (Digital Town
  Hall)
• LRG Technology architecture (Connected Government
  Framework)
• LRG Implementation roadmap (Infrastructure
  Optimization Models)
• Agenda
• Overview of the LRG Market and LRG functions
• Key Challenges for LRGs business architecture
  for LRG customers
• Connected Government Framework technology
  architecture for LRGs
• Solution Accelerators
• Sales collateral and Marketing material
• Next Steps (Partner Activation Strategy and
  marketing and training offerings for partners)

23
Next steps (2)

• Sneak PreviewLRG Partner Workshop

24

• Interested in workshop?
• ritse.klink_at_microsoft.com
• 020-5001531
• Info on Connected Government Framework
• http//www.microsoft.com/interop/govt/CGF/default.
  mspx
• http//download.microsoft.com/documents/uk/governm
  ent/GovConnect_DS.pdf
• http//download.microsoft.com/download/7/f/0/7f081
  83b-c84f-491b-9b3f-c3d4b0521758/MS_CGF_Business_In
  tegration.pdf
•