Personal Protective Equipment PPE Regulations

1
Stephen Morris Joint Managing Director Growth
and Efficiency through E-Commerce
2
Liscombe

• 130 yr old, 4th generation family company
• Manufacturing and distributing PPE to major UK
  companies
• Employing 80
• Turnover 15m
• Based Newport, South Wales

3
Product Range
4
The Market Challenge

• Customer base is Blue Chip
• Competition are large companies
• How do we compete and grow?

5
The Admin Challenge

• Efficiency of administration
• Cost of employment
• Value added employment rather than Donkey work
• Accuracy of information too much human input

6
Technology Solution

• We saw e-commerce as ..Computerisation 2
• Technology could help us grow without increasing
  costs
• Smart use of technology could level the
  competition playing field and even tilt it in our
  direction

7
What happened?

• Approached our ERP systems supplier with our
  ideas
• Impaq Business Solutions (a Microsoft Certified
  Partner) developed xDE toolset
• Found a willing customer partner (major UK car
  plant).
• Established e-connection via XML links
• Integrated back office operations
• Now have totally paperless trading ability

8
The Science Bit

• Standard Microsoft tools (BizTalk Server, .Net
  Framework etc)
• Industry standard catalogue format (CIF3)
• Industry standard messaging formats (cXML,
  eBIS-XML etc)

9
Traditional Business Flow

Paper Product Catalogue
Paper/Fax Order
Purchase Order
Sales Order
Acknowledgement
Liscombe

Customer
Goods Despatch Note
G.R.N.
Paper Invoice
Customer Manually Matches to GRN
Payment Remittance
10
E-Commerce Business Flow
Liscombe
Customer
Electronic Catalogue cif
Data Fields populated
Build e-catalogue
Order cXML
Automatic load
Automatic raising
Acknowledgement
Automatic send
Automatic update
Paper Despatch Note
G.R.N.
Pick Goods
Self Bill Invoice
Automatic Invoice matching
Automatic send
Payment Remittance
Transaction Complete
Automatic send
11
Process Efficiency

• Six manual tasks and six pieces of paper replaced
  by 5 automated processes and one piece of paper
• Human error taken out of order process
• Liscombe staff can focus on customers needs
  instead of processing paperwork
• Proven improved response times
• Cost savings through improved administration

12
System Flexibility

• Not all customers work the same way
• Marketplaces
• Ariba
• Point to Point
• Amazon-style web buying

13
The Results

• Paperless trading capability
• Growth of 20 in 2004-5 without extra staffing
• Greater customer focus through freed-up time
• Able to market our IT capabilities

14
The Present Future

• Rolling out to more customers
• Rolling out to suppliers Supplier Portal
• Integrating Web site ordering to enable a low
  cost sign up for customers

15
(No Transcript)