Facilitating Learning in a Decentralized Global Business Environment

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Facilitating Learning in a Decentralized Global
Business Environment

• The Johnson Johnson eUniversity Experience

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• Founded in 1886
• Net Sales US50.5b (2005 Annual Report)
• 115,600 employees in 57 countries
• more than 230 highly decentralized companies
• Products sold in 175 countries
• Three major business sectors
• Medicines Nutritionals, Medical Devices
  Diagnostics, and Consumer
• Some product brand examples Acuvue, Aveeno,
  Band-aid, Benecol, Clean Clear, Nutrogena,
  Splenda, Risperal, Cypher, etc
• Small Company Environment, Big Company Impact
• Our Credo
• Principle unchanged for more than 60 years
• Customers, Employees, Community, Shareholders

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Globalization of Business

• The Globally Local Consumer
• Knowledge as a Global Product
• Anytime/Anywhere Connected Work Nodes
• Global Jobs

Adapted from Globalworks Bridging Distance,
Culture and Time
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Implications of Globalization for Organizational
Learning

• Rate of Learning as a source of Competitive
  Advantage
• Source of competitive advantage that is difficult
  if not impossible to imitate
• Catalyst to accelerate Talent Development
• The changing landscape of learning
• Learners empowered to shape, rather than just
  passively receive learning experiences
• Opportunities to learn embedded in workflows

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4 Possible Organizational Learning Strategies

• Totally Decentralized
• Each group stays within own sphere of influence
• Assimilation
• Training/Learning should be a HR Competency
• Centralized, we know whats best approach
• Coexistence
• I maybe curious about what you do, butIm
  acting locally
• Casual best practice sharing
• Living Organism Approach
• Holistic and systemic approach

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JJ eUniversity Vision
Learning Development
Resources
Connecting

• Improved Resource Utilization
• Increase Speed to Market
• Employee Growth Orgl Transformation

Increase JJs Rate of Learning
Sustainable Competitive Advantage
It is not just about eLearning
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Concept

• Facilitating Global Collaboration in Learning and
  Development through
• Functional Schools
• Regional Schools
• Operating Company Schools

73 Schools federally organized to facilitate
delivery of learning content while maintaining
fiscal stability.
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The Technology Platform Today

• Front-end Learning Portal
• Providing context
• Learning Management Systems
• SumTotal v6.0 Enterprise LMS
• Secondary LMS (Production sites)
• Cognos ReportNet
• Enhanced reporting for SumTotal

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Functional School Examples
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Localized Content

• Ethicon University
• DePuy Mitek eUniversity
• McNeil University
• Janssen Beerse

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Governance(A Smart Crowd Approach)

• Independence/Decentralized
• Learning decisions as close to action as possible
• Diversity
• Leverage different perspectives
• Ability to organize
• Without centralizing

Surowiecki, J. (2005). The Wisdom of Crowds
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Governance Structure
Supplier Liaison (User Group Chairs Steering
Committee Chair)
Supplier Liaison (User Group Chairs Steering
Committee Chair)

• Operational Management
• Meet every3 months or as needed
• Decision and guidance on operational matters
  pertaining to systems

Compliance Training User Group
Non-Regulatory Training User Group
Deans Summit

• Meet every month
• Systems enhancement and other operational matters
• Includes vendor representation

• Meet every month
• Systems enhancement and other operational matters
• Includes vendor representation

• Meet once a year
• Collaboration and exchange

Compliance TrainingLeadership Group
General TrainingLeadership Group

• Sponsored by WW Quality Compliance

• Sponsored by Organizational Capability

Non-US JJeU User Groups
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The Sloan-C Elements of Learning Quality(Adapted)
LEARNING EFFECTIVENESS
COST EFFECTIVENESS
ACCESS
Quality
LEARNER SATISFACTION
MANAGEMENT SATISFACTION
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Elements of Learning Quality Definitions

• Access
• Number of schools broken down by GOC, Regions and
  Type
• Learner Satisfaction
• Number of learners that use the platform and the
  proportion of returning learners
• Cost Effectiveness
• Leveraging of suppliers
• Management Satisfaction
• Number of courses, including enrolment and
  completion
• Learning Effectiveness
• Qualitative/Quantitative mix

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Access - Schools Status(73 Schools Live)
Accessible to all employees
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Learner Satisfaction(Unique Visitors)

• Other 2nd Quarter Statistics
• Successful Hits 2,166,336
• Pages Viewed 1,154,191
• Avg Visit 8mins 35 sec

Source eAdvantage WebTrends Report
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Management Satisfaction Indicator
Total Active Courses 10,400 (4 increase over
1st Quarter 2006)

• Enrollments
• Current Enrollments 300,552 (3 increase over
  1st Qtr 2006)
• Completions to date 1,373,295 (15 increase from
  1st Qtr 2006)

Average of more than 1,895 registrations per
day (1.3 registrations occurring every minute)
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Cost Effectiveness/Learning Effectiveness

• Improved resource utilization
• Cost avoidances
• eg. Almost 1 million in cost avoidance tracked
  from one supplier in 2005
• School of Personal Professional Development
  programs available around the world (eg China,
  Poland, Brazil, Singapore, Brussels, etc.)
• Reduction of regulatory and legal violation risks
• Increased speed to market
• 30-40 reduction in classroom time with 20
  reduction in travel costs (220-360 more selling
  days)
• Independent study showed no reduction of
  knowledge quality
• Organizational/Employee Development
• eg. Management Fundamentals 6.7 million cost
  avoidance/yr.
• 60 participant managers reported improvement in
  performance

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Lessons Learned

• Vision
• Know the Why are we doing this first
• Create a revolution that build from the past
• Technologies
• Find someone in IT that understands your vision
• Communications
• Blow your trumpets only when there is something
  to show
• Small World Networked approach
• Let go of need to control ALL learning
• Let the Smart crowd take credit/ownership
• Tolerate some level of mess
• Resist Fads
• Beware gurus bearing magic pills
• Casual benchmarking
• Experiment/Pilot Projects

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The Future

• Increased support for regulatory learning
• Integration with Performance Management and
  Position Management
• Collaborative learning
• Threaded discussions
• Chats
• Instant Messaging
• Anytime/Anywhere Offline access

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For Further Information

• Kee Meng Yeo
• Director, JJ eUniversity Educational
  Technology
• Johnson Johnson
• (kmengyeo_at_corus.jnj.com)

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• Questions Answers