BGSU Career Center www.bgsu.edu/offices/sa/career

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BGSU Career Centerwww.bgsu.edu/offices/sa/career

• Career Services
• Student Employment Services
• Co-operative Education Internship Program
• Employment Advantage Program
• Job Location Development Program

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Interviewing and Interviewing Strategies

• Student Employment Services
• _at_ BGSU Career Center
• 300 Saddlemire Building
• www.bgsu.edu/offices/sa/career

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Interviewing Challenges

• Limited interviewing time
• Need to ID skills, abilities, and worker
  characteristics
• Short or non-existent work histories
• Students who lack interviewing experience

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Interviewing NO-NOs

• Review Ohio Civil Rights Commission brochure.
• Do not ask student to provide you a copy of his
  financial aid award letter.
• Get interview back on track if applicant brings
  up topics that can be considered unlawful.

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Strategies for Interviewing

• Questions should
• Come from your understanding of the jobs
  requirements, according to the job description.
• Be based on what you know about the students
  work and educational experience.

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Four Basic Categories

• Tangible skills
• Knowledge
• Behaviors
• Interpersonal skills

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1. Tangible Skills

• What was done in past jobs
• Usually can be measured
• Technical expertise
• Using technology to solve problems
• Certifications or coursework

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2. Knowledge

• What candidates know
• How they think
• Using time effectively
• Ability to focus
• Ability to multi-task
• Problem solving ability

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3. Behavior

• How student acts under certain conditions
• Follows up as needed
• Can use policies to make good decisions or
  referrals
• Manages conflict appropriately
• Makes decisions based on logic and reasoning

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4. Interpersonal Skills

• Actively listens
• Controls emotions appropriately
• Manages conflict
• Has lead or can lead a team
• Responds to coaching and constructive criticism
• Uses appropriate grammar language

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Be Thorough

• Review the job description.
• Identify the competencies required.
• Classify each as tangible, knowledge, behavior,
  or interpersonal, or a combination.
• Most jobs require some level of competence in
  each area.

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Add Job Specific Skills

• Dont forget the specific skills that are needed
  for the particular job.
• Can the skills be learned on the job?

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Types of Questions

• Get-to-know-you
• That reveal tangible skills
• That reveal work knowledge
• That reveal work behaviors
• That reveal interpersonal skills
• That reveal specific job skills

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Behavioral-Based Interviewing

• The best predictor of future behavior or
  performance is past behavior or performance in
  similar circumstances.

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Behavioral Interviewing Principles

• The more recent the behavior, the better its
  predictive power.
• The more lasting the behavior, the greater the
  predictive power.

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Applying the Principles of Behavioral
Interviewing

• Avoids yes or no responses.
• Makes it difficult to make up answers.
• Provides information on performance and
  attitudes.
• Questions focus on selection standards.

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Question Generator

• Tell me about a time when. . .
• Give an example of a time in which you. . .
• Describe a situation in which you were called
  upon to . . .
• How often in your last job were you asked to . . .

• What did you do in your last job in order to . .
  .
• Tell me about a time when you didnt want to _.
  What did you do?
• Walk me through the process you used to. . .
• Describe a situation where you felt _. What was
  the result?

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Include Competency-Based Questions

• Help to provide information about behaviors and
  performance in a specific circumstance
• Questions should relate to the specific job
  requirements.
• Prompt student to respond and reflect on past
  situations and behaviors.

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Follow Up Questions

• What was that like for you?
• What did you learn from that experience?
• What would you do differently if you had the
  opportunity?
• Why was it difficult/easy for you?
• What advice would you give others in the same
  situation?

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Interview Savvy

• Listen actively.
• Maintain eye contact.
• Avoid interruptions and limit distractions.
• Monitor body language.
• Ask encouraging questions.

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An Interview Plan

• Build rapport. Ask introductory questions which
  make the student feel at ease.
• Provide key information about the job.
• Ask student questions about prior experience and
  education which relate to the job.
• Ask follow-up questions that help to verify or
  clarify what your already learned.
• Invite questions from the student.
• Close the interview. Tell the student what
  happens next.

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Wrapping Up

• Give the student one last opportunity to sell
  themselves by asking a question such as,
• Is there something that you want me to know
  about your interest in this job that you did not
  get a chance to tell me during this interview?
• OR
• Was there something about your work history that
  we did not discuss, but you think would make you
  the best candidate for this job?

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Interview Tips

• Know the market.
• Prepare.
• Put the student at ease.
• Describe the job and the working environment.
• Ask questions which are designed to get
  information about the students abilities and
  capabilities.
• Share your expectations for performance.
• Allow for questions.
• Wrap-up and follow-up.

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Break Time!
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Orienting Student Employees

• Student Employment Services
• _at_ BGSU Career Center
• 300 Saddlemire
• www.bgsu.edu/offices/sa/career

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Employees Need the Chance to

• Gather information about their new department.
• Meet and interact with peers and management.
• Identify and overcome fears about new job.
• Find ways to contribute to their departments
  success.

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What Students Want to Know

• Who works in this department?
• What do we do here and what is my role?
• When will I be trained?
• Where are the resources and materials I will
  need?
• Why am I important to this organization?
• How will I be evaluated?

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Where to Begin

• Gather information about each new student
• Name (nickname preferred?)
• Major and class standing
• Addresses, phone, cell phone, email
• Emergency contact
• Class and other commitments during working hours

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Work Surroundings

• Introductions
• Storing coats/backpacks
• Water fountain
• Fridge, microwave
• Restrooms
• Copier, fax, printer, pencil sharpener

• Supplies/equipment
• Check-in point
• Time sheets or time clock
• Designated work space
• Mail pick up and delivery spot

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Getting to Work

• Hours of operation
• Work schedule
• Break and meal policy
• Reporting time worked
• Where/how to get assignments
• Name tags/uniforms

• Reporting structure
• Addressing co-workers
• Who to contact in the event of illness or
  emergency
• How to request time off

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About the Organization

• Where are you at BGSU?
• Your unit within the department, college,
  division, or VP area
• Who are your main customers or contacts?

• Department vision/mission
• Core business of your unit or department
• How units interact to meet department goals

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About the Job

• Review job description
• Performance, standards, expectations and
  evaluations
• Dress code
• Training and professional development
  opportunities
• Absence and tardiness policies
• Termination policy

• Importance of communication
• Student handbook
• How will I get feedback?
• BGSU student code
• Privacy/FERPA
• Customer service philosophy

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Equipment Use

• Phones, phone use, phone etiquette, transferring
  calls, taking messages
• Computer access, use, creating/storing files
• Paper files and records
• Sending/retrieving/
• handling faxes

• Photocopier/printer use
• Hazmats
• Power tools/equipment
• Keys and alarms
• Carts, cars, trucks and other equipment
• General work area upkeep
• Personal use of BGSU resources

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Shared Responsibility

• FERPA
• Work Ethics
• What to do when work is completed
• Communication
• Pride in ownership
• No question is a stoopid question.

• Customer service expectation
• Department Image
• Encourage student development.
• Lead by example.

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Final Comments

• Thank you for coming
• and
• Please complete the program evaluation.

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• To return to the ACUI presentation materials for
  Creating a Student Employee Model, click below
• http//www.bgsu.edu/offices/sa/union/ACUI