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Multi-Trac
Convergent Customer Management Billing System
For ISRs, ISPs, VoIP ...
Key Features

• Flexible rating engine .
• Supports individual service plans differentiated
  for individual customers.
• Real time update and tracking of user account
  balance.
• Create your own bill and report designs.
• Client/server design architecture on
  mission-critical Windows NT operating system.

For any Carrier, ISP or ASP, the only two
absolute certainties are that a) business is
going to grow fast, and b) nothing else is
certain. E-business is evolving and changing
very quickly. Therefore adaptability and
flexibility will be key to the success of any
player. As with all Service providers of any
type, the Billing System is the heart of the
business. Its the focal point of the companys
Revenue, its the centre of Customer Service,
its the primary tool for competing, and after
the screen user interface, it is the primary
point of contact with your customers. MULTI-TRAC
was designed by Interpac to give you the
reliability you need, together with the
flexibility and adaptability you must have as the
business defines and establishes itself.
FLEXIBLE RATING How are you going to bill
log-on time or voice calls? By the minute? By
the second? Up front monthly fee combined with
variable charges? Want to change it next month,
then change it all over again two days later? No
problem. Multi-Trac will accommodate any
charging schemes you dream up today or tomorrow.
What other items or services will you bill for?
Just define the product and Multi-Trac will bill
for it. DEFINABLE REPORT FORMATS AND MEDIA How
will your bills and reports look? Will you send
them in hard copy or by email? You can decide,
then change your mind. The Custom Report
Developer Kit gives you full control over output.
MULTIPLE BILLING ITEMS Combine your billing
for other products or services. Besides call
charges, recurring items such as connection fees,
and fixed items such as service calls and
equipment or software sales are all supported.
CLIENT/SERVER ARCHITECTURE Expand into a full
Customer-Care Centre with hot billing and on-line
inquiry available to any number of operators on a
Windows NT LAN or WAN.
Interpacific Data Management Ltd. 2803 China
Resources Building, 26 Harbour Road, Wanchai,
Hong Kong Tel [phone] Fax [phone]
0938 email teltrac_at_interpac.com.hk Visit our
website at www.Interpac.com.hk
INTERPAC
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• Unlimited Rating Plan Configuration Flexibility
• Multi-Trac has been designed so that
  there is no limit to the number of rate plans
  that can be defined in the system.
• The Rate Plan Scheduler allows you to activate
  rate plans at any pre-defined future date.
• Call Billing
• To compete in todays environment, carriers have
  to have the flexibility to offer tailored pricing
  plans and discounts to individual customers.
  Multi-Trac gives you the flexibility to implement
  new billing plans on instantly.
• Internet Billing
• Individual rate plans can be set up for IP
  customers or any category of customers. You can
  view on-line the history of all the rate plans
  that have been assigned for a customer.
• Product and Services Billing
• Besides Internet usage and IDD call charges, you
  can record any type of billable products and
  services such as line and equipment rentals and
  service calls to all customers.
• Flexible Payment Capabilities
• Single payments can be allocated to multiple
  invoices.
• The invoices that the payment covers can be
  selected automatically or defined by the user.
• Pre-paid and Partial payments fully supported.

• Reporting Capabilities
• A full set of pre-defined standard reports comes
  included with the main system
• Accounts Management
• Payments
• Collections
• Commissions
• Billing
• Referrals
• System Reports
• Choice of Report Outputs
• To printer
• To file
• To screen
• To MS-Excel, Access or Word
• ASCII
• HTML for the Internet
• Email
• and others

Interpacific Data Management Ltd. 2803 China
Resources Building, 26 Harbour Road, Wanchai,
Hong Kong Tel [phone] Fax [phone]
0938 email teltrac_at_interpac.com.hk Visit our
website at www.Interpac.com.hk
INTERPAC
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Multi-Trac Fact Sheet

• Capacities
• Call record storage capacity per gigabyte hard
  disk space 3 million.
• Processing throughput speed 32 records/second
  nominal, 150 peak.
• Scalable from very small to very large sizes.
• System is designed to run 24x7x365 days per year.
• Software Design
• Desktop Version
• Windows 98 2nd edition or NT Workstation V4
  Service Pack 3, Object Oriented MS Visual C, MS
  Access Database.
• Server Version
• Windows NT Server V4 Service Pack 3, Object
  Oriented MS Visual C, SQL Server V7 database.
  Users can select MS-SQL or any ODBC compliant
  database engine.
• Clients Windows NT Workstation V4.0 Service
  Pack 3
• Windows 2000 under testing now
• Scalability
• Win NT-Server and SQL-Server 7 client server
  architecture provide for scalability from very
  small to very large (hundreds of operators) size.
  
• ODBC allows integration of alternate databases.
• FEATURES SUMMARY

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• Products and Services Billing
• User can record any type of billable
  products/services to customers. This includes
  recurring items such line and equipment rentals,
  and fixed items such as service calls.
• Pre-design common billable products/services.
• New billable products/services can be created
  ad-hoc.
• Products/Services can be billed from one to any
  number of times, or for an indefinite period.
• Customer Invoicing
• Unlimited number of billing cycles.
• Reminders for payment can be emailed or printed
  out automatically.
• Customer Records
• Search function allows customers to be located by
  account number, name (including partial matches),
  login ID, or phone number.
• Records customer information which consists of
  address, email, contact numbers, company
  information, payment methods, and rate plans.
• User can generate a list of contact people who
  are to receive invoices.
• The following can be viewed online
• - Current account balance
• - Account payments
• - Account products and services

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• Bill Adjustments
• Records and lists all adjustments in customer
  invoices.
• Agent Commissions
• Records agent information, including address,
  email, contact number, billing plans and
  commission rates.
• Keeps track of commission to agents. Records all
  commissions paid and owing to agents.
• Different commission plans can be defined for
  different agents. Commission plans are based on
  a percentage of the usage charges or a fixed base
  amount.
• Keeps track of all customer payments made through
  agents (for collection purposes). The invoices
  will be sent to the corresponding agents instead
  of the customer.
• Report Manager
• Report Emailing
• - Reports can be saved as 5 different formats
  (Excel, Word, Rich Text Format, Simple Text,
  HTML) and automatically emailed.
• Reports can be viewed onscreen before being sent
  to the printer.
• Reports on any billable products/services to
  customers
• Pre-defined standard reports include reports for
  Accounts Management, Payments, Collections,
  Commissions, Billing, Referrals, System Reports.
  Also reports on suspended, disconnected and
  re-activated customer accounts
• Report Scheduler
• Report generator will print reports automatically
  according to the user pre-defined schedule. It
  can be set to print, email or save reports as a
  file to any schedule, daily, nightly, weekly,
  etc.
• Report generation functions are handled by
  Seagate Crystal Reports. With a Crystal Reports
  license, trained users can develop new reports or
  modify existing ones.
• When generating reports, free selection of SQL
  Server Database provides powerful data retrieval
  capability.

INTERPAC
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• System Features
• User-definable currencies for all rate plans.
• System records a complete currency exchange rates
  history.
• Can import data from external sources and other
  systems.
• Raw Data Input
• RADIUS Files.
• SHIVA Files.
• Real-time CDRs
• Real-time IPDRs
• Manual items and editing.
• Custom development to accommodate any new file
  types.
• Report Output
• Custom Report Generator allows you to create your
  own reports, in addition to the pre-formatted
  reports provided.
• All reports may be generated and distributed
  on-demand or automatically to any pre-set
  schedule.
• Use your own designs for Customer Bills and
  Statements.

Interpacific Data Management Ltd. 2803 China
Resources Building, 26 Harbour Road, Wanchai,
Hong Kong Tel [phone] Fax [phone]
0938 Email teltrac_at_interpac.com.hk Visit our
website at www.Interpac.com.hk
INTERPAC
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Multi-Trac Billing System
Server or Switch
Log-ons
Customer Care Hotlines
Subscriber Connections
Real-time CDR Raw Data Records or Billing Files
from ISP Server or ISR Switch, or Both
Accounts Update
Multi-Trac
Billing for other Goods and Services
Bills Settlement
Backup data on storage device - Accessible for
printing and data-mining at any time
Print billings and reports monthly and ad-hoc
Bills and Reports
INTERPAC
Interpacific Data Management Ltd. 2803 China
Resources Building, 26 Harbour Road, Wanchai,
Hong Kong Tel [phone] Fax [phone]
0938 Email teltrac_at_interpac.com.hk Visit our
website at www.Interpac.com.hk