Title: Welcome slide
1Short Presentation
National Technical University of Athens
2Institute of Communication Computer Systems
- Research Institute
- associated to the Department of Electrical
Computer Engineering (DECE) of the National
Technical University of Athens (NTUA) - Established in 1989 by the Ministry of Education
- Carries out RTD activity in the fields of
- Computer and telecommunications systems and
techniques - their applications in a variety of domains
- The active research personnel of ICCS consist of
- 80 faculty of DECE/NTUA,
- 25 senior researchers and
- 150 researchers
3IMU - Information Management Unit
- IMU is an interdisciplinary unit engaged in
research and technology development activities in
Information Technology Management. - Vision and research overview
- We aim to develop and validate innovative models,
tools, structures and processes that leverage the
use of Information Technology for value creation
in private and public sector settings. - Our motivation is to assist organizations create
added value with radically new ways of organizing
work and conducting commerce, such as virtual
work, e-collaboration and collaborative commerce.
- Our research activities are multidisciplinary and
focus on - Knowledge management and semantic technologies
- Collaborative spaces and workflow management
- Enterprise transformation and process engineering
4Research areas
- Corporate Knowledge Management methods and tools
- Collaborative work within and across
organizations - E-contracting and e-negotiation systems
- Enterprise integration
- Ontology-based information and knowledge
retrieval - Integrated e-learning and KM approaches
- Electronic trading of information-based products
services - Management of weakly-structured workflows
- P2P information sharing and exchange
5Indicative list of clients
- Government and Public Administration
- We co-operate with a large number of Greek
ministries, prefectures and regional authorities,
like - the General Secretariat of Information Systems
(responsible for IT matters in the Ministry of
Finance) - the Municipality of Trikala, which implements its
vision to become an e-town with a program that
exceeds 10m - the Athens Chamber of Commerce and Industry,
which offers a variety of electronic services to
its member base of more than 80,000 SMEs. - Finance, social security and insurance
- We work with major banking institutions,
insurance and social security organizations,
like - The National Bank of Greece, the largest
financial institutions in the Southeastern Europe
(604 branches) - Alpha Bank, the 2nd largest bank in Greece
- the largest social security institute (IKA),
whose 22,000 employees serve daily 300,000 people
in 280 offices
- Industry, transport and logistics
- Indicative industrial partners
- the Athens Urban Transport Organization (OASA),
which is responsible for the planning,
co-ordination and control of all public transport
in the greater Athens area - the Hellenic Aerospace Industry (EAB), one of the
growing leaders in the development, design and
manufacturing of aircraft, engine, avionics and
weapon systems. - Media and communications
- We work with major various media and
communications companies, like - the radio station FLASH 9.61
- the daily newspaper TO BHMA
- the TV channel of Northern Greece ET3
6People
- One faculty member of NTUA
- Professor of Information Technology Management
- Five (5) post-doctoral senior researchers
- Ph.D.s in Electrical and Computer Engineering
- Post-graduate diplomas in
- Business Administration and
- Information Technology
- Ten (10) research engineers
- Diploma degrees in Electrical and Computer
Engineering - Ph.D. students with post-graduate diplomas in
- Information Systems
- Computer Engineering
- Telecommunications
7Participation in Projects
- The Unit participates in research and technology
development projects that are funded by - the European Union (EU) and
- the Greek Secretariat on Research and Technology
(GSRT)
- and administratively handled by the Institute of
Communication and Computer Systems (ICCS) of the
University.
8Examples of projects
- INKASS
- Intelligent Internet-based Knowledge Asset
marketplace - 3.0 Meuro budget, IST programme of EC
- March 2002 February 2004
- Decor
- Delivery of context-sensitive organisational
knowledge - 1.7 MECU budget IST programme of EC
- June 2000 July 2002
- Results
- Method and system for incorporating
knowledge-based tasks into business process
management - CB-Business
- One-stop shop e-government service for
cross-border business applications - 2.9 Meuro budget IST programme of EC
- March 2002 February 2004
9Examples of projects (continued)
- KnowNet
- Intranet-based Knowledge Management
- 1.9 MECU budget, ESPRIT programme of EC
- October 1998 - March 2000
- Results
- a fully scalable intranet-based KM software
system - the Know-Net method (strategic planning, KM
transformation and IC measurement) - Supplypoint
- Virtual organisations for business-to-public
e-procurement - 2.6 MECU budget ESPRIT programme of EC
- June 1998 May 2000
- Results
- Virtual market place that supports the formation
and operation of a virtual consortium for
tendering and bidding - WebNews
- Personalised news service based on push
technology - 380 MDrs budget, EPET programme of GSRT
- June 1999 December 2000
10Examples of projects (continued)
- Rocket
- Strategic Roadmap in e-learning and KM
- June 2001 July 2002
- Results
- Strategic analysis of future developments in
e-learning and future knowledge management by
investigating future research challenges and
creating a Vision and outlining a Roadmap showing
how to implement the proposed model. - European KM Forum
- Founding Member of the European Knowledge
Management Forum - January 2001 December 2004
- Results
- KM community in Europe and to support and
identify commonality in KM terminology,
application and implementation.
11Academic Partners
Corporate Partners
- Arizona State University (USA)
- Basel School of Management (Switzerland)
- Centre for Advanced Learning Technologies, INSEAD
(France) - Centre for Electronic Commerce, University of
Sunderland (UK) - DFKI - Research Centre for Artificial
Intelligence (Germany) - FZI (Germany)
- Fraunhofer-Institut (Germany)
- London School of Economics (UK)
- Telematica Instituut (NL)
- University of Karlsruhe (Germany)
- University of Brighton (UK)
- University of St Gallen (Switzerland)
- Alfamicro (Portugal)
- CAS Software (Germany)
- Cytecs (UK)
- DHC GmbH (Germany)
- Empolis Knowledge Management (Germany)
- Gruppo Formula (Italy)
- Indra systemas (Spain)
- Knowledge Associates (UK)
- LanceXport (France)
- NetGuide (Denmark)
- Planet (Greece)
- SAP AG (Germany)
- Schlumberger Sema
- Tradezone International (UK)
- TXT e-solutions (Italy)
(indicative lists)
12Samples of our work
13Samples of our work
- Holistic Knowledge Management method and tool
that integrates content management and
collaboration with advanced search and retrieval. - Innovative retrieval facility that builds on
ontology-based mechanisms to explicitly deal with
the uncertainty associated to knowledge
retrieval. - Electronic Contracting system that models the
whole lifecycle of e-contracts and supports
negotiation of contract terms and conditions
between agents using CBR techniques. - Ontology-enabled active knowledge supply
exploiting existing knowledge sources. - P2P system that allows navigation and search
across B2B marketplaces, displays products and
allows matchmaking of buyer request with
available products and services. - Knowledge-intensive business process management
system that uses indexed archives with domain
ontologies and business process models as
indexing structures. - Web-based system that supports formation and
operation of virtual supply chains for joint
procurement management.
14Integrated KM method and tool
Common Language -gt Navigators
Key Business Area K.Assets / K.Processes
KM Strategy
Method Stage I Strategic Planning
KM Case Key Business Area K.Assets
KnowNet Framework
K.Objects K.Proceses K.Systems
Method Stage II Develop K.Organisation
K.Objects K.Processes K.Systems
KM Strategy
Knowledge Assets Measurement System
K.Assets K.Objects
15Intelligent knowledge trading
- Innovative retrieval facility that builds on
ontology-based mechanisms to explicitly deal with
the uncertainty and fuzziness associated to
knowledge retrieval
- Explicit ontology-based relationships to expert
profiles in order to provide expert advice,
beyond information-based services products
16Electronic Contracting System
- Electronic Contracting system that models the
lifecycle of Electronic Contracts and supports
negotiation of contract terms and conditions
between agents - Unbound contracts for bi-lateral agreements in
professional services
- The system uses case-based reasoning techniques
for searching and retrieving clauses and a
contract ontology for representation
17P2P knowledge exchange
- Agora is a peer-to-peer system that allows
navigation and search across B2B marketplaces - Displays products, allows matchmaking of buyer
request with available products and facilitates
marketplace management - The system is a plugin that allows connecting the
Agora Process manager server with other servers,
routes queries as query objects, receives and
composes results
18Knowledge-intensive process management
Weakly-structured workflows represent knowledge-in
tensive business processes
Information assistants observe running workflows
and offer active, context-sensitive organisational
knowledge
Augmented workflow models describe information
flow between work activities and information needs
Modelling tools and a methodology for
organisational take-up facilitate augmented
workflow and associated indexing ontologies
Pilots are built on top of conceptually indexed
archives with domain ontologies and business
process models as indexing structures
19Virtual consortium management
- Web-based system that supports formation and
operation of virtual supply chains for joint
identification of procurement opportunities
- Workflow facility for and common tendering and
bidding processes
20KM extensions to workflow management
- Ontology-enabled active knowledge supply
exploiting existing knowledge sources
- Extension of WfMC meta-model that captures
knowledge management issues
21Component-based workflow design
- Design model and taxonomy of re-usable workflow
segments for service provision - Modeling formalism compliant to WfMC standards
for cross-organisational workflows
- Formalism to model process aspects (task
sequence, control logic), documents and
information flow and organizational aspects in
G2B service provision
22Ontology-enabled KM applications
Ontology editor plus method
search interface
Metadata schema ontologies
KM applications with input interfaces
Annotated document base
23Publications and dissemination
24Some recent publications
July 2004 Mentzas, G.N., D. Apostolou, K.
Kafentzis (2003) Inter-organizational Networks
for Knowledge Sharing and Trading, Information
Technology and Management Special Issue on
Information Sharing Across Multiple
Organizations June 2004 Mentzas, G., Apostolou,
D., Kafentzis Inter-organizational Knowledge
Management Systems Typology and Cases, European
Conference on Information Systems, 14-16/6.
March 2004 Apostolou, D., G.N. Mentzas, W. Maas
(2003) Knowledge Networking for Collaborative
Commerce, in T.T. Ching (Ed) Advances in
Electronic Business, Vol. 1, Theme Collaborative
Commerce" February 2004 Apostolou, D.,
Gergolios, P., Klein, B., Franz, J., Maass, W.,
Abecker, A., Kafentzis, K., Mentzas, G.N. Towards
provision of knowledge-intensive products and
services over the Web, International Conference
on Artificial Intelligence and Applications,
February 16-18, 2004, Innsbruck, Austria January
2004 Apostolou, D., Mentzas, G., Papadopoulou,
S. Facilitating knowledge sharing and decision
making in inter-organisational knowledge
networks, Journal of Universal Computer Science,
vol. 10, no. 3 (2004), 205-226.
25Book published by Springer
- Knowledge Asset Management Beyond the
Process-centred and Product-centred Approaches - G. Mentzas, D. Apostolou, A. Abecker, R. Young
- Springer, series Advanced Information and
Knowledge Processing, 1-85233-583-1 - Foreword by R. Zobel, EC/DG INFSOC
- Quotes by
- Michael Stankosky
- Professor of Knowledge Management, The George
Washington University, USA - Daniele Chauvel
- Director, ECKM, Marseille-Provence
- Marc Auckland
- Chief Learning Officer, Head of the BT Academy, BT
26Conference and seminar organisation
- 2003 Co-organised the 4th Conference on Knowledge
Management in Electronic Government (KMGov2003)
jointly with IFIP WG 8.3 WG 8.5 and GI FA 6.2. - 2002 Organised the Knowledge Management
Initiative, a not-for-profit initiative
dedicated to the advancement of the
state-of-the-art in methods and tools for
Knowledge Management in South-Eastern Europe - 2001 Organised the conference Knowledge
Management for Competitive Advantage in the
Digital Economy, in cooperation with the European
IT Services Association, 23/10/2001. - 2000 Organised the workshop Knowledge Management
and the Learning Organisation", 16 November 2000
invited speakers included Larry Prusak (IBM) and
Dorothy Leonard (Harvard University)
Knowledge Management in Electronic Government
Knowledge Management for Competitive Advantage in
the Digital Economy
Knowledge Management and the Learning Organisation
27Visit our web site http//imu.iccs.ntua.gr