Welcome slide

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Short Presentation
National Technical University of Athens
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Institute of Communication Computer Systems

• Research Institute
• associated to the Department of Electrical
  Computer Engineering (DECE) of the National
  Technical University of Athens (NTUA)
• Established in 1989 by the Ministry of Education
• Carries out RTD activity in the fields of
• Computer and telecommunications systems and
  techniques
• their applications in a variety of domains
• The active research personnel of ICCS consist of
• 80 faculty of DECE/NTUA,
• 25 senior researchers and
• 150 researchers

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IMU - Information Management Unit

• IMU is an interdisciplinary unit engaged in
  research and technology development activities in
  Information Technology Management.
• Vision and research overview
• We aim to develop and validate innovative models,
  tools, structures and processes that leverage the
  use of Information Technology for value creation
  in private and public sector settings.
• Our motivation is to assist organizations create
  added value with radically new ways of organizing
  work and conducting commerce, such as virtual
  work, e-collaboration and collaborative commerce.

• Our research activities are multidisciplinary and
  focus on
• Knowledge management and semantic technologies
• Collaborative spaces and workflow management
• Enterprise transformation and process engineering

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Research areas

• Corporate Knowledge Management methods and tools
• Collaborative work within and across
  organizations
• E-contracting and e-negotiation systems

• Enterprise integration
• Ontology-based information and knowledge
  retrieval
• Integrated e-learning and KM approaches

• Electronic trading of information-based products
  services
• Management of weakly-structured workflows
• P2P information sharing and exchange

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Indicative list of clients

• Government and Public Administration
• We co-operate with a large number of Greek
  ministries, prefectures and regional authorities,
  like
• the General Secretariat of Information Systems
  (responsible for IT matters in the Ministry of
  Finance)
• the Municipality of Trikala, which implements its
  vision to become an e-town with a program that
  exceeds 10m
• the Athens Chamber of Commerce and Industry,
  which offers a variety of electronic services to
  its member base of more than 80,000 SMEs.
• Finance, social security and insurance
• We work with major banking institutions,
  insurance and social security organizations,
  like
• The National Bank of Greece, the largest
  financial institutions in the Southeastern Europe
  (604 branches)
• Alpha Bank, the 2nd largest bank in Greece
• the largest social security institute (IKA),
  whose 22,000 employees serve daily 300,000 people
  in 280 offices

• Industry, transport and logistics
• Indicative industrial partners
• the Athens Urban Transport Organization (OASA),
  which is responsible for the planning,
  co-ordination and control of all public transport
  in the greater Athens area
• the Hellenic Aerospace Industry (EAB), one of the
  growing leaders in the development, design and
  manufacturing of aircraft, engine, avionics and
  weapon systems.
• Media and communications
• We work with major various media and
  communications companies, like
• the radio station FLASH 9.61
• the daily newspaper TO BHMA
• the TV channel of Northern Greece ET3

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People

• One faculty member of NTUA
• Professor of Information Technology Management
• Five (5) post-doctoral senior researchers
• Ph.D.s in Electrical and Computer Engineering
• Post-graduate diplomas in
• Business Administration and
• Information Technology
• Ten (10) research engineers
• Diploma degrees in Electrical and Computer
  Engineering
• Ph.D. students with post-graduate diplomas in
• Information Systems
• Computer Engineering
• Telecommunications

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Participation in Projects

• The Unit participates in research and technology
  development projects that are funded by
• the European Union (EU) and
• the Greek Secretariat on Research and Technology
  (GSRT)

• and administratively handled by the Institute of
  Communication and Computer Systems (ICCS) of the
  University.

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Examples of projects

• INKASS
• Intelligent Internet-based Knowledge Asset
  marketplace
• 3.0 Meuro budget, IST programme of EC
• March 2002 February 2004
• Decor
• Delivery of context-sensitive organisational
  knowledge
• 1.7 MECU budget IST programme of EC
• June 2000 July 2002
• Results
• Method and system for incorporating
  knowledge-based tasks into business process
  management
• CB-Business
• One-stop shop e-government service for
  cross-border business applications
• 2.9 Meuro budget IST programme of EC
• March 2002 February 2004

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Examples of projects (continued)

• KnowNet
• Intranet-based Knowledge Management
• 1.9 MECU budget, ESPRIT programme of EC
• October 1998 - March 2000
• Results
• a fully scalable intranet-based KM software
  system
• the Know-Net method (strategic planning, KM
  transformation and IC measurement)
• Supplypoint
• Virtual organisations for business-to-public
  e-procurement
• 2.6 MECU budget ESPRIT programme of EC
• June 1998 May 2000
• Results
• Virtual market place that supports the formation
  and operation of a virtual consortium for
  tendering and bidding
• WebNews
• Personalised news service based on push
  technology
• 380 MDrs budget, EPET programme of GSRT
• June 1999 December 2000

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Examples of projects (continued)

• Rocket
• Strategic Roadmap in e-learning and KM
• June 2001 July 2002
• Results
• Strategic analysis of future developments in
  e-learning and future knowledge management by
  investigating future research challenges and
  creating a Vision and outlining a Roadmap showing
  how to implement the proposed model.
• European KM Forum
• Founding Member of the European Knowledge
  Management Forum
• January 2001 December 2004
• Results
• KM community in Europe and to support and
  identify commonality in KM terminology,
  application and implementation.

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Academic Partners
Corporate Partners

• Arizona State University (USA)
• Basel School of Management (Switzerland)
• Centre for Advanced Learning Technologies, INSEAD
  (France)
• Centre for Electronic Commerce, University of
  Sunderland (UK)
• DFKI - Research Centre for Artificial
  Intelligence (Germany)
• FZI (Germany)
• Fraunhofer-Institut (Germany)
• London School of Economics (UK)
• Telematica Instituut (NL)
• University of Karlsruhe (Germany)
• University of Brighton (UK)
• University of St Gallen (Switzerland)

• Alfamicro (Portugal)
• CAS Software (Germany)
• Cytecs (UK)
• DHC GmbH (Germany)
• Empolis Knowledge Management (Germany)
• Gruppo Formula (Italy)
• Indra systemas (Spain)
• Knowledge Associates (UK)
• LanceXport (France)
• NetGuide (Denmark)
• Planet (Greece)
• SAP AG (Germany)
• Schlumberger Sema
• Tradezone International (UK)
• TXT e-solutions (Italy)

(indicative lists)
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Samples of our work
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Samples of our work

• Holistic Knowledge Management method and tool
  that integrates content management and
  collaboration with advanced search and retrieval.
• Innovative retrieval facility that builds on
  ontology-based mechanisms to explicitly deal with
  the uncertainty associated to knowledge
  retrieval.
• Electronic Contracting system that models the
  whole lifecycle of e-contracts and supports
  negotiation of contract terms and conditions
  between agents using CBR techniques.
• Ontology-enabled active knowledge supply
  exploiting existing knowledge sources.
• P2P system that allows navigation and search
  across B2B marketplaces, displays products and
  allows matchmaking of buyer request with
  available products and services.
• Knowledge-intensive business process management
  system that uses indexed archives with domain
  ontologies and business process models as
  indexing structures.
• Web-based system that supports formation and
  operation of virtual supply chains for joint
  procurement management.

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Integrated KM method and tool
Common Language -gt Navigators
Key Business Area K.Assets / K.Processes
KM Strategy
Method Stage I Strategic Planning
KM Case Key Business Area K.Assets
KnowNet Framework
K.Objects K.Proceses K.Systems
Method Stage II Develop K.Organisation
K.Objects K.Processes K.Systems
KM Strategy
Knowledge Assets Measurement System
K.Assets K.Objects
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Intelligent knowledge trading

• Innovative retrieval facility that builds on
  ontology-based mechanisms to explicitly deal with
  the uncertainty and fuzziness associated to
  knowledge retrieval

• Explicit ontology-based relationships to expert
  profiles in order to provide expert advice,
  beyond information-based services products

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Electronic Contracting System

• Electronic Contracting system that models the
  lifecycle of Electronic Contracts and supports
  negotiation of contract terms and conditions
  between agents
• Unbound contracts for bi-lateral agreements in
  professional services

• The system uses case-based reasoning techniques
  for searching and retrieving clauses and a
  contract ontology for representation

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P2P knowledge exchange

• Agora is a peer-to-peer system that allows
  navigation and search across B2B marketplaces
• Displays products, allows matchmaking of buyer
  request with available products and facilitates
  marketplace management
• The system is a plugin that allows connecting the
  Agora Process manager server with other servers,
  routes queries as query objects, receives and
  composes results

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Knowledge-intensive process management
Weakly-structured workflows represent knowledge-in
tensive business processes
Information assistants observe running workflows
and offer active, context-sensitive organisational
knowledge
Augmented workflow models describe information
flow between work activities and information needs
Modelling tools and a methodology for
organisational take-up facilitate augmented
workflow and associated indexing ontologies
Pilots are built on top of conceptually indexed
archives with domain ontologies and business
process models as indexing structures
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Virtual consortium management

• Web-based system that supports formation and
  operation of virtual supply chains for joint
  identification of procurement opportunities

• Workflow facility for and common tendering and
  bidding processes

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KM extensions to workflow management

• Ontology-enabled active knowledge supply
  exploiting existing knowledge sources

• Extension of WfMC meta-model that captures
  knowledge management issues

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Component-based workflow design

• Design model and taxonomy of re-usable workflow
  segments for service provision
• Modeling formalism compliant to WfMC standards
  for cross-organisational workflows

• Formalism to model process aspects (task
  sequence, control logic), documents and
  information flow and organizational aspects in
  G2B service provision

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Ontology-enabled KM applications
Ontology editor plus method
search interface
Metadata schema ontologies
KM applications with input interfaces
Annotated document base
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Publications and dissemination
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Some recent publications
July 2004 Mentzas, G.N., D. Apostolou, K.
Kafentzis (2003) Inter-organizational Networks
for Knowledge Sharing and Trading, Information
Technology and Management Special Issue on
Information Sharing Across Multiple
Organizations June 2004 Mentzas, G., Apostolou,
D., Kafentzis Inter-organizational Knowledge
Management Systems Typology and Cases, European
Conference on Information Systems, 14-16/6.
March 2004 Apostolou, D., G.N. Mentzas, W. Maas
(2003) Knowledge Networking for Collaborative
Commerce, in T.T. Ching (Ed) Advances in
Electronic Business, Vol. 1, Theme Collaborative
Commerce" February 2004 Apostolou, D.,
Gergolios, P., Klein, B., Franz, J., Maass, W.,
Abecker, A., Kafentzis, K., Mentzas, G.N. Towards
provision of knowledge-intensive products and
services over the Web, International Conference
on Artificial Intelligence and Applications,
February 16-18, 2004, Innsbruck, Austria January
2004 Apostolou, D., Mentzas, G., Papadopoulou,
S. Facilitating knowledge sharing and decision
making in inter-organisational knowledge
networks, Journal of Universal Computer Science,
vol. 10, no. 3 (2004), 205-226.
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Book published by Springer

• Knowledge Asset Management Beyond the
  Process-centred and Product-centred Approaches
• G. Mentzas, D. Apostolou, A. Abecker, R. Young
• Springer, series Advanced Information and
  Knowledge Processing, 1-85233-583-1
• Foreword by R. Zobel, EC/DG INFSOC
• Quotes by
• Michael Stankosky
• Professor of Knowledge Management, The George
  Washington University, USA
• Daniele Chauvel
• Director, ECKM, Marseille-Provence
• Marc Auckland
• Chief Learning Officer, Head of the BT Academy, BT

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Conference and seminar organisation

• 2003 Co-organised the 4th Conference on Knowledge
  Management in Electronic Government (KMGov2003)
  jointly with IFIP WG 8.3 WG 8.5 and GI FA 6.2.
• 2002 Organised the Knowledge Management
  Initiative, a not-for-profit initiative
  dedicated to the advancement of the
  state-of-the-art in methods and tools for
  Knowledge Management in South-Eastern Europe
• 2001 Organised the conference Knowledge
  Management for Competitive Advantage in the
  Digital Economy, in cooperation with the European
  IT Services Association, 23/10/2001.
• 2000 Organised the workshop Knowledge Management
  and the Learning Organisation", 16 November 2000
  invited speakers included Larry Prusak (IBM) and
  Dorothy Leonard (Harvard University)

Knowledge Management in Electronic Government
Knowledge Management for Competitive Advantage in
the Digital Economy
Knowledge Management and the Learning Organisation
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Visit our web site http//imu.iccs.ntua.gr