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Title: Welcome slide


1
Short Presentation
National Technical University of Athens
2
Institute of Communication Computer Systems
  • Research Institute
  • associated to the Department of Electrical
    Computer Engineering (DECE) of the National
    Technical University of Athens (NTUA)
  • Established in 1989 by the Ministry of Education
  • Carries out RTD activity in the fields of
  • Computer and telecommunications systems and
    techniques
  • their applications in a variety of domains
  • The active research personnel of ICCS consist of
  • 80 faculty of DECE/NTUA,
  • 25 senior researchers and
  • 150 researchers

3
IMU - Information Management Unit
  • IMU is an interdisciplinary unit engaged in
    research and technology development activities in
    Information Technology Management.
  • Vision and research overview
  • We aim to develop and validate innovative models,
    tools, structures and processes that leverage the
    use of Information Technology for value creation
    in private and public sector settings.
  • Our motivation is to assist organizations create
    added value with radically new ways of organizing
    work and conducting commerce, such as virtual
    work, e-collaboration and collaborative commerce.
  • Our research activities are multidisciplinary and
    focus on
  • Knowledge management and semantic technologies
  • Collaborative spaces and workflow management
  • Enterprise transformation and process engineering

4
Research areas
  • Corporate Knowledge Management methods and tools
  • Collaborative work within and across
    organizations
  • E-contracting and e-negotiation systems
  • Enterprise integration
  • Ontology-based information and knowledge
    retrieval
  • Integrated e-learning and KM approaches
  • Electronic trading of information-based products
    services
  • Management of weakly-structured workflows
  • P2P information sharing and exchange

5
Indicative list of clients
  • Government and Public Administration
  • We co-operate with a large number of Greek
    ministries, prefectures and regional authorities,
    like
  • the General Secretariat of Information Systems
    (responsible for IT matters in the Ministry of
    Finance)
  • the Municipality of Trikala, which implements its
    vision to become an e-town with a program that
    exceeds 10m
  • the Athens Chamber of Commerce and Industry,
    which offers a variety of electronic services to
    its member base of more than 80,000 SMEs.
  • Finance, social security and insurance
  • We work with major banking institutions,
    insurance and social security organizations,
    like
  • The National Bank of Greece, the largest
    financial institutions in the Southeastern Europe
    (604 branches)
  • Alpha Bank, the 2nd largest bank in Greece
  • the largest social security institute (IKA),
    whose 22,000 employees serve daily 300,000 people
    in 280 offices
  • Industry, transport and logistics
  • Indicative industrial partners
  • the Athens Urban Transport Organization (OASA),
    which is responsible for the planning,
    co-ordination and control of all public transport
    in the greater Athens area
  • the Hellenic Aerospace Industry (EAB), one of the
    growing leaders in the development, design and
    manufacturing of aircraft, engine, avionics and
    weapon systems.
  • Media and communications
  • We work with major various media and
    communications companies, like
  • the radio station FLASH 9.61
  • the daily newspaper TO BHMA
  • the TV channel of Northern Greece ET3

6
People
  • One faculty member of NTUA
  • Professor of Information Technology Management
  • Five (5) post-doctoral senior researchers
  • Ph.D.s in Electrical and Computer Engineering
  • Post-graduate diplomas in
  • Business Administration and
  • Information Technology
  • Ten (10) research engineers
  • Diploma degrees in Electrical and Computer
    Engineering
  • Ph.D. students with post-graduate diplomas in
  • Information Systems
  • Computer Engineering
  • Telecommunications

7
Participation in Projects
  • The Unit participates in research and technology
    development projects that are funded by
  • the European Union (EU) and
  • the Greek Secretariat on Research and Technology
    (GSRT)
  • and administratively handled by the Institute of
    Communication and Computer Systems (ICCS) of the
    University.

8
Examples of projects
  • INKASS
  • Intelligent Internet-based Knowledge Asset
    marketplace
  • 3.0 Meuro budget, IST programme of EC
  • March 2002 February 2004
  • Decor
  • Delivery of context-sensitive organisational
    knowledge
  • 1.7 MECU budget IST programme of EC
  • June 2000 July 2002
  • Results
  • Method and system for incorporating
    knowledge-based tasks into business process
    management
  • CB-Business
  • One-stop shop e-government service for
    cross-border business applications
  • 2.9 Meuro budget IST programme of EC
  • March 2002 February 2004

9
Examples of projects (continued)
  • KnowNet
  • Intranet-based Knowledge Management
  • 1.9 MECU budget, ESPRIT programme of EC
  • October 1998 - March 2000
  • Results
  • a fully scalable intranet-based KM software
    system
  • the Know-Net method (strategic planning, KM
    transformation and IC measurement)
  • Supplypoint
  • Virtual organisations for business-to-public
    e-procurement
  • 2.6 MECU budget ESPRIT programme of EC
  • June 1998 May 2000
  • Results
  • Virtual market place that supports the formation
    and operation of a virtual consortium for
    tendering and bidding
  • WebNews
  • Personalised news service based on push
    technology
  • 380 MDrs budget, EPET programme of GSRT
  • June 1999 December 2000

10
Examples of projects (continued)
  • Rocket
  • Strategic Roadmap in e-learning and KM
  • June 2001 July 2002
  • Results
  • Strategic analysis of future developments in
    e-learning and future knowledge management by
    investigating future research challenges and
    creating a Vision and outlining a Roadmap showing
    how to implement the proposed model.
  • European KM Forum
  • Founding Member of the European Knowledge
    Management Forum
  • January 2001 December 2004
  • Results
  • KM community in Europe and to support and
    identify commonality in KM terminology,
    application and implementation.

11
Academic Partners
Corporate Partners
  • Arizona State University (USA)
  • Basel School of Management (Switzerland)
  • Centre for Advanced Learning Technologies, INSEAD
    (France)
  • Centre for Electronic Commerce, University of
    Sunderland (UK)
  • DFKI - Research Centre for Artificial
    Intelligence (Germany)
  • FZI (Germany)
  • Fraunhofer-Institut (Germany)
  • London School of Economics (UK)
  • Telematica Instituut (NL)
  • University of Karlsruhe (Germany)
  • University of Brighton (UK)
  • University of St Gallen (Switzerland)
  • Alfamicro (Portugal)
  • CAS Software (Germany)
  • Cytecs (UK)
  • DHC GmbH (Germany)
  • Empolis Knowledge Management (Germany)
  • Gruppo Formula (Italy)
  • Indra systemas (Spain)
  • Knowledge Associates (UK)
  • LanceXport (France)
  • NetGuide (Denmark)
  • Planet (Greece)
  • SAP AG (Germany)
  • Schlumberger Sema
  • Tradezone International (UK)
  • TXT e-solutions (Italy)

(indicative lists)
12
Samples of our work
13
Samples of our work
  • Holistic Knowledge Management method and tool
    that integrates content management and
    collaboration with advanced search and retrieval.
  • Innovative retrieval facility that builds on
    ontology-based mechanisms to explicitly deal with
    the uncertainty associated to knowledge
    retrieval.
  • Electronic Contracting system that models the
    whole lifecycle of e-contracts and supports
    negotiation of contract terms and conditions
    between agents using CBR techniques.
  • Ontology-enabled active knowledge supply
    exploiting existing knowledge sources.
  • P2P system that allows navigation and search
    across B2B marketplaces, displays products and
    allows matchmaking of buyer request with
    available products and services.
  • Knowledge-intensive business process management
    system that uses indexed archives with domain
    ontologies and business process models as
    indexing structures.
  • Web-based system that supports formation and
    operation of virtual supply chains for joint
    procurement management.

14
Integrated KM method and tool
Common Language -gt Navigators
Key Business Area K.Assets / K.Processes
KM Strategy
Method Stage I Strategic Planning
KM Case Key Business Area K.Assets
KnowNet Framework
K.Objects K.Proceses K.Systems
Method Stage II Develop K.Organisation
K.Objects K.Processes K.Systems
KM Strategy
Knowledge Assets Measurement System
K.Assets K.Objects
15
Intelligent knowledge trading
  • Innovative retrieval facility that builds on
    ontology-based mechanisms to explicitly deal with
    the uncertainty and fuzziness associated to
    knowledge retrieval
  • Explicit ontology-based relationships to expert
    profiles in order to provide expert advice,
    beyond information-based services products

16
Electronic Contracting System
  • Electronic Contracting system that models the
    lifecycle of Electronic Contracts and supports
    negotiation of contract terms and conditions
    between agents
  • Unbound contracts for bi-lateral agreements in
    professional services
  • The system uses case-based reasoning techniques
    for searching and retrieving clauses and a
    contract ontology for representation

17
P2P knowledge exchange
  • Agora is a peer-to-peer system that allows
    navigation and search across B2B marketplaces
  • Displays products, allows matchmaking of buyer
    request with available products and facilitates
    marketplace management
  • The system is a plugin that allows connecting the
    Agora Process manager server with other servers,
    routes queries as query objects, receives and
    composes results

18
Knowledge-intensive process management
Weakly-structured workflows represent knowledge-in
tensive business processes
Information assistants observe running workflows
and offer active, context-sensitive organisational
knowledge
Augmented workflow models describe information
flow between work activities and information needs
Modelling tools and a methodology for
organisational take-up facilitate augmented
workflow and associated indexing ontologies
Pilots are built on top of conceptually indexed
archives with domain ontologies and business
process models as indexing structures
19
Virtual consortium management
  • Web-based system that supports formation and
    operation of virtual supply chains for joint
    identification of procurement opportunities
  • Workflow facility for and common tendering and
    bidding processes

20
KM extensions to workflow management
  • Ontology-enabled active knowledge supply
    exploiting existing knowledge sources
  • Extension of WfMC meta-model that captures
    knowledge management issues

21
Component-based workflow design
  • Design model and taxonomy of re-usable workflow
    segments for service provision
  • Modeling formalism compliant to WfMC standards
    for cross-organisational workflows
  • Formalism to model process aspects (task
    sequence, control logic), documents and
    information flow and organizational aspects in
    G2B service provision

22
Ontology-enabled KM applications
Ontology editor plus method
search interface
Metadata schema ontologies
KM applications with input interfaces
Annotated document base
23
Publications and dissemination
24
Some recent publications
July 2004 Mentzas, G.N., D. Apostolou, K.
Kafentzis (2003) Inter-organizational Networks
for Knowledge Sharing and Trading, Information
Technology and Management Special Issue on
Information Sharing Across Multiple
Organizations June 2004 Mentzas, G., Apostolou,
D., Kafentzis Inter-organizational Knowledge
Management Systems Typology and Cases, European
Conference on Information Systems, 14-16/6.
March 2004 Apostolou, D., G.N. Mentzas, W. Maas
(2003) Knowledge Networking for Collaborative
Commerce, in T.T. Ching (Ed) Advances in
Electronic Business, Vol. 1, Theme Collaborative
Commerce" February 2004 Apostolou, D.,
Gergolios, P., Klein, B., Franz, J., Maass, W.,
Abecker, A., Kafentzis, K., Mentzas, G.N. Towards
provision of knowledge-intensive products and
services over the Web, International Conference
on Artificial Intelligence and Applications,
February 16-18, 2004, Innsbruck, Austria January
2004 Apostolou, D., Mentzas, G., Papadopoulou,
S. Facilitating knowledge sharing and decision
making in inter-organisational knowledge
networks, Journal of Universal Computer Science,
vol. 10, no. 3 (2004), 205-226.
25
Book published by Springer
  • Knowledge Asset Management Beyond the
    Process-centred and Product-centred Approaches
  • G. Mentzas, D. Apostolou, A. Abecker, R. Young
  • Springer, series Advanced Information and
    Knowledge Processing, 1-85233-583-1
  • Foreword by R. Zobel, EC/DG INFSOC
  • Quotes by
  • Michael Stankosky
  • Professor of Knowledge Management, The George
    Washington University, USA
  • Daniele Chauvel
  • Director, ECKM, Marseille-Provence
  • Marc Auckland
  • Chief Learning Officer, Head of the BT Academy, BT

26
Conference and seminar organisation
  • 2003 Co-organised the 4th Conference on Knowledge
    Management in Electronic Government (KMGov2003)
    jointly with IFIP WG 8.3 WG 8.5 and GI FA 6.2.
  • 2002 Organised the Knowledge Management
    Initiative, a not-for-profit initiative
    dedicated to the advancement of the
    state-of-the-art in methods and tools for
    Knowledge Management in South-Eastern Europe
  • 2001 Organised the conference Knowledge
    Management for Competitive Advantage in the
    Digital Economy, in cooperation with the European
    IT Services Association, 23/10/2001.
  • 2000 Organised the workshop Knowledge Management
    and the Learning Organisation", 16 November 2000
    invited speakers included Larry Prusak (IBM) and
    Dorothy Leonard (Harvard University)

Knowledge Management in Electronic Government
Knowledge Management for Competitive Advantage in
the Digital Economy
Knowledge Management and the Learning Organisation
27
Visit our web site http//imu.iccs.ntua.gr
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