Internet Basics Tutorial

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Internet Basics Tutorial

• A comprehensive introduction to the Internet for
  Seniors.

Andy WeberJen FriesenNicki Taylor
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Purpose of Project

• Many senior citizens visiting the Senior Center
  in Boulder have expressed interest in learning to
  use the Internet.
• Experience with seniors in computer courses has
  been difficult due to the variation of computer
  experience and the pace of the courses.
• Building a self-paced tutorial on paper and CD
  ROM seemed relevant.

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Who is involved?

• Boulder Senior Services Center
• Sandy Hollingsworth, from the Senior Center
• Senior citizens who are interested in learning to
  use the Internet
• Jen, Andy, and Nicki (from class)

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Boulder Senior Services

• Seniors have computer facilities at the senior
  center if they would like to use the Internet or
  Email
• Sandy wanted a self-paced tutorial to have in the
  computer labs for seniors to use
• Sandy gave valuable information about Seniors
  previous computer classes and knowledge

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Who We Are

• Jen Friesen
• Andy Weber
• Nicki Taylor

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Jen Friesen

• Major Political Science
• Contributions
• Meetings with Sandy, and seniors
• Creating, editing tutorial text
• Cognitive walkthrough
• Thinking aloud sessions with seniors

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Andy Weber

• Major Marketing
• Contributions
• Meetings with Sandy
• Creating, editing graphics and text
• Website
• Cognitive walkthrough
• Thinking aloud sessions with seniors

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Nicki Taylor

• Major Communication
• Contributions
• Meeting with Sandy, and seniors
• Creating graphics, editing text
• Cognitive walkthrough
• Thinking aloud sessions with seniors

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Senior Tasks

• Before creating the tutorial, we developed a list
  of tasks to cover that would be beneficial to the
  seniors.
• To develop tasks
• Met with Sandy to discuss seniors computer
  knowledge.
• Sandy provided ideas about concepts seniors
  wanted to know about.

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Task List

• Seniors wanted to know
• how to open internet browsers such as Netscape
  Navigator and Internet Explorer
• basic functions of the browsers such as Forward,
  Back, Home, etc.
• how and where to set up an email account
• how to search for various topics on the Internet

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Design of Tutorial

• To create our tutorial, we borrowed certain
  images and words from programs, manuals and other
  tutorials in order to make it look like the
  actual program seniors would be using.

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Resources Used

• Researched many different senior tutorials on the
  market currently.
• Internet browsers instructions
• Our mission after analyzing other methods
• To develop a more cohesive and thorough tutorial
• More in depth descriptions
• More images and screen shots of tasks

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Prototype

• We started out with a CD version of the tutorial
  developed with Macromedias Flash.
• Included Netscape basics
• Setting up and learning email
• Learning how to search the Internet

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Cognitive Walkthrough Results

• After our group evaluated the prototype, we found
  a few things that needed to be changed.
• Consistent vocabulary and naming conventions
• Order of instructions
• Needed more detail and directions

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Thinking Aloud with Seniors

• After we fixed the prototype, we met with various
  seniors for their evaluations.
• They suggested
• Needed even more detail
• Better word association
• Better explanations of steps
• Color code to differentiate items
• Printed versions instead of CD

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Final Result

• Our final product teaches
• Netscape basics
• Setting up and learning email through Yahoo!
• Searching the Internet using google.com

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The Product

• The physical product
• Fully colored 47 page tutorial
• CD ROM version of the tutorial