Dell Desktop Manager

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Dell Desktop Manager
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Agenda

• Introduction
• Dell/Everdream History
• Software as a Service Overview
• What is DDM?
• Competitive Landscape
• D3 Integration
• Questions

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Dell/Everdream History

• Everdream founded in 1998
• Dell/Everdream partnership began in early 2007
• Everdream branded under the name Dell Desktop
  Manager (DDM)
• Dell purchased Everdream on December 21st 2007
• Dell Desktop Manager is now a component of the
  Dell Simplify IT solution to provide a broader
  more simplified approach to helping customers
  manage their network and compliance needs.

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Dell/Everdream Customer Faces

• Technology
• Salesforce.com
• Brocade Communications
• VMware
• WebEx
• Real Estate
• Irvine Company
• C.B. Richard Ellis

• Retail
• Mail Boxes Etc., Inc.
• Ann Taylor
• Check Into Cash
• Automotive
• Sonic Automotive
• Midas International
• Meineke Car Care Centers

• Healthcare
• IMS Health
• CegedimRX
• Education
• Sylvan Learning Systems
• Promissor
• National Louis

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Software as a Service (SaaS)

• Definition
• Software as a Service (SaaS) is a subscription
  based model of software delivery where the
  application company provides infrastructure,
  maintenance, daily technical operation, and
  support for the software provided to their
  customer
• Advantages
• Quicker time to service, lower transition costs
• No customer investment in infrastructure required
• No requirement for machines to be on the LAN or
  VPN to manage asset, only need connectivity to
  Internet
• Presents a subscription based approach to costs,
  no need to purchase or maintain software licenses
• Allows for instant scalability, flexibility
• Easy to add services

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SaaS Delivers Fast Time-to-Value
Client/Server Software
6 month Breakeven
27 month Breakeven
ROI
ROI
Value to Customer
Risk
Risk
Source Gartner, Customer Surveys
Time
Time
Go Live 12 Months
Go Live 4 Weeks
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Why do organizations need DDM?

• Limited Visibility To Valuable Assets
• Challenges associated with tracking IT assets
  (hardware software)
• Mobile / Remote assets present unique challenges
• Management of software licenses and potential
  contract non-compliance
• Complexity in patch management and software
  upgrades
• Vulnerable Desktops
• Protecting desktops from virus/spyware/malware
  outbreaks
• Loss of critical end user data due to hard disk
  failures and notebook theft
• Deployment of security patches to protect
  desktops from security vulnerabilities.
• Limited Resources
• Limited IT budgets
• Competing business objectives
• Remote and distributed support requirements

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Product Solutions

• Software Services
• Asset Discovery Identifies all IP-based network
  devices including desktops, servers, printers,
  and routers and lowers IT administration costs
  through better control of known assets.
• Asset Management Provides ongoing visibility
  and control over all desktops and laptops,
  regardless of location, through automated
  tracking of software, hardware and software
  licenses.
• Software Distribution Drives adherence of
  corporate standards by automating the
  distribution of new applications and upgrades as
  well as maintaining uniform configurations
  throughout the organization including support for
  Faronics Deep Freeze.

DELL CONFIDENTIAL
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Product Solutions

• Software Services
• Patch Management Protects corporate and remote
  users through a fully automated or targeted patch
  management approach.
• Anti-Malware Virus Management Provides
  management of advanced antivirus, antispyware,
  anti-malware and firewall solutions from
  best-of-breed vendors including Symantec, McAfee
  and Microsoft.
• Online Backup Delivers safe, secure, and
  automated backup over the Internet powered by
  Iron Mountains software and storage at fully
  redundant offsite facilities.
• Data Encryption Intelligently encrypts and
  protects data on an online or offline PC to
  prevent its compromise or misuse ensuring control
  of that data even when the user has lost control
  of the device.

DELL CONFIDENTIAL
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Product Solutions

• Software Services
• Service Support Industry's first on-demand
  employee service desk solution that combines
  Everdream's Asset Management software service and
  Salesforce.com's Service Support help desk
  ticket management software service to provide
  real-time one-click access to hardware and
  software asset information associated with each
  support ticket.
• Remote Support Used by an IT department's
  support personnel to perform customer-initiated
  troubleshooting activities. Provides secure,
  two-way, web-based desktop and application view
  and control through a browser-based interface.
• Remote Access Used by service providers and
  internal IT departments to perform proactive
  desktop management and support. Eliminates the
  need for onsite support by enabling help desk
  technicians to remotely and securely install
  applications and fixes on unattended systems and
  reboot systems while maintaining connectivity.

DELL CONFIDENTIAL
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Dell Desktop Manager Solutions
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4 Steps to Dell Protected
IT Administrator
Dell Control Center (DCC)
Internet

• 5 ways to deploy the Dell Agent
• Login Scripts - Preferred method
• E-mail URL End user clicks on link and begins
  installation process
• Deployment Wizard Search network for available
  devices and deploys agent
• CD Send end user CD with installer file
• Via standard PC image (available inside Dell)

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Technical Fast Facts

• Unobtrusive, Lightweight Agent
• Size of the DDM agent on disk 21MB
• Size of the DDM agent in memory 3MB
• Size of the DDM agent and the Online Backup agent
  on disk 21MB (DDM) 6MB (OLB) 27MB
• Size of the DDM agent and the Online Backup agent
  in memory 3MB (DDM) 10MB (OLB) 13MB

100 Browser-Based Internet Explorer 5.x and
greater
No Network Configuration Changes Required

• Easy, Secure Functionality
• Heartbeats every 15 minutes
• lt96KB transmitted daily
• Not seen in Add / Remove Programs
• Multiple deployment methods
• Deployment Wizard
• Remote Deployment from ECC
• Login Scripts

• Uses existing port and firewall settings
• Ports 80 and 443

• CD-ROM Installer
• Network File Share/ FTP Server

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The Dell Solution
CurrentProtection
Remote (office)
Always Up
ManagementVisibility
Office 2
DesktopProtection
End-userSatisfaction
Remote (hotel)
Secure!
LicenseCompliance
Dell Control Center
ProductivityServicesSuite
ManagementServicesSuite
ComplianceServicesSuite
Office 1
Remote (home)
Data Recovered Automatically
Internet
IT Administrators
HEADQUARTERS
In Total Control
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Management Visibility
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PC Workspace

• PC Workspace Services
• Fully Integrated Solution for Outsourced Desktop
  Management
• Modular features provide expansion path to full
  outsourcing
• SaaS delivery model enables minimal up front
  investment
• Salesforce.com integration and single sign-on

I N T E G R A T E D S O L U T I O N
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Competitive Landscape
Co-existence Management for Remote assets
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Coexistence Additional Point Solutions
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MULTI-VENDOR IT EVENT PERFORMANCE
MONITORFirewalls, routers, switches, servers,
applications, IPT

• Security
• Vulnerabilities
• Virus failures
• Spam alerts
• Patch scan/deploy
• Login attacks
• DoS, IDS, AAA

• Databases
• Table space
• Utilization, latency
• Access frequency, availability

• Servers
• Desktops
• Windows, Linux, AIX, Solaris
• CPU, memory, disk
• Running services
• Interface utilization
• Event log monitoring
• HW issues

• Applications
• MS Exchange
• MS SQL
• Oracle
• Active Directory
• Cisco CallManager

• Storage
• CPU, memory, disk
• Syslog monitoring
• Hardware failures

• Network Devices
• Availability/latency
• Interface utilization
• Frame relay reporting
• SNMP MIB II and traps
• Syslog log file filtering
• CPU, memory, buffers

• Telephony
• Cisco, Avaya
• Call services
• Resource events
• Alarms

• Printers
• Availability
• Consumables

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Coexistence and Integration

• Desktop manager can be used for mobile or
  off-promise assets.These are difficult to manage
  using the network based solutions and
  implementation/support costs can be an order of
  magnitude above on-premise assets. In certain
  circumstances  users use networks that are not
  under the control of the corporate IT department
  (Starbucks, hotel, or home ISP) which makes using
  these solutions even more difficult.
• Additional point solutionsOLB, data encryption,
  firewall management, anti-malware management and
  software usage are all functions that Desktop
  Manager provides that have limited or no
  counterparts in the network based solutions. They
  are integral to a complete desktop management
  solution. A must for either compliance or best
  practice needs.
• Dell Data Direct (D3) integration is not
  available in the other solutions.D3 data from
  Dells back end systems provides a feature that
  is not available in any of the other solutions.
  This feature provides full lifecycle management
  from Factory to decommission of asset.
• Help Desk integrationDesktop manager is
  integrated into the SalesForce help desk. This
  allows all of the data to be instantly accessed
  while in the same application. This significantly
  reduces the help desk time, a critical
  measurement for these services such as PC
  Workspace.
• A Coexistence FAQ is available

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Best-of-Breed Applications Delivered via Open APIs
Integrated Solution
Compliance
Visibility
Control
Everdream Global Device Management Platform
INTERNET
Software LicenseManagement
Anti-Malware Virus Management
Asset Management
Software Distribution
Service Support
Remote Support
Patch Management
Online Backup
Data Encryption
Asset Discovery
Remote Access
Value add
Deployment,Integrated Workflow
Deployment, Management
Deployment, Management
Deployment, Management
Deployment, WSUS Management
Deployment, Management
Deployment, Management
Real-time Information
One Stop Shopping
Deployment, Management
Deployment, Management
Everdream WebEx
Vendor
Everdream
Everdream
Everdream Shavlik
Everdream Symantec McAfee
Everdream IronMountain
Everdream Salesforce.com
WebEx
Everdream IronMountain
Everdream
EverdreamPartner
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Dell Financial Service-D3 Integration
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Asset Details View
Dell Specific Information link in Asset Details
to view information
Service Tag links to additional information
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Integrated Purchase/Lease Information
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Benefits

• D3 gives a life cycle view of the asset
• Complete history of asset from Manufacture to
  Present.
• Easier to manage leased assets
• Visibility of impending purchase deadlines
• Warranty expiration
• Lease expiration
• Summary reports for accounting
• Billing summary
• Detail purchasing information

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Questions
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Thank you!