INTERPERSONAL COMMUNICATION

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INTERPERSONAL COMMUNICATION
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DEFINITION

• The exchange of information
• - a vital part of everyday life
• Three categories
• -Oral
• -Written
• -Nonverbal

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COMMUNICATION GOALS

• Obtain useful information
• Develop trust, show caring
• Aid patient self-understanding
• Relieve stress
• Provide information
• problem solving skills
• Encourage acceptance of responsibility
• Encourage activities of daily living

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PURPOSES OF COMMUNICATION

• To inquire
• To inform
• To persuade
• To develop goodwill

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COMMUNICATION IN NURSING

• Nurses communicate while
• Assessing patient care
• Planning patient care
• Implementing patient care
• Evaluating patient care

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NURSING COMMUNICATION

• Nurses who communicate clearly
• to patients get
• more cooperation
• more feedback
• more clarity

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POOR COMMUNICATION

• often results in
• Loneliness
• Unhappiness
• Poor productivity
• Emotional and physical problems
• The whole task of psychotherapy is the task of
  dealing with a failure
• in communication- Carl Rogers

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EFFECTIVE COMMUNICATION

• -The six Cs
• Clear
• Concise
• Consistent
• Correct
• Courteous

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EFFECTIVE COMMUNICATION

• A positive attitude
• Being a good listener
• Maintaining confidentiality
• Being considerate courteous
• Preserving self respect
• Seeking understanding

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INEFFECTIVE COMMUNICATION

• Sender did not send the message
• they thought
• Receiver didnt hear the intended message
• Verbal and nonverbal messages conflict
• Message disguised by sender
• Words with multiple meanings
• Abstract/confusing message
• Receiver prepared to receive
• another message

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ELECTRONIC COMMUNICATION

• Cell phones and pagers
• Facsimile machines and scanners
• Computerized information systems
• Electronic mail (email)
• Internet
• Laser printers
• Modems, laptops

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INTERNATIONAL AND REGIONAL

• -Need to consider
• Time zones
• Holidays
• Customs
• Language
• Clothing

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DOMESTIC INTERNATIONALCOMMUNICATION

• Be aware of regional differences
• Research customs of communities
• Be aware of religious holidays
• Do not make culturally or
• religiously-based jokes
• Do not imitate language or accents
• Be aware that words can have
• different meanings

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LANGUAGE

• Avoid clichés, figures of speech
• Avoid cute, fancy, trendy words
• Use specific terms
• Be aware of multiple definitions
• Avoid slang/jargon
• Avoid abbreviations/acronyms
• Use visual aids

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HOW DO WE COME ACROSS

• Professional attire
• Arrange for privacy
• Sit arms length away
• Relaxed but attentive
• Facial expressions and tone
• should be friendly interested
• Pay attention to body language of patient