Case Study

1
Case Study
Chilis Restaurants Due to their phenomenal growth
(over 600 restaurants) and the turnover inherent
in the fast-paced restaurant business, Chilis
Restaurants always needs to hire great managers
and lots of talented young people want to work at
Chilis. The Challenge To process the thousands of
motivated respondents, Chilis needed a quick way
to sort through the haystack of resumes and get
to the top talent fast. Also, Chilis recruiters
dont sit in a regional office connected to the
internet with a high speed line. They spend lots
of time on the road visiting restaurants,
traveling their region (which often covers
several states). The Solution A staffing
consultant from Behavior Description Technologies
worked with Paul Dykstra and Warren Boone from
Chilis to create and refine viability screening
questions, culture fit questions, and past
performance questions that sort out the
pretenders from the performers. The IT team from
BDT added E.ssessor functionality for emailing
Talent Summaries to the right recruiter,
including action links so they could review and
decide on the majority of their respondents from
within their email preview window, whether they
were on or offline at the time. They also added
functions to 1 treat passive or urgent
candidates with greater speed and care, 2
communicate either individually or in selected
groupings to candidates via email, and 3
confirm the past performance claims of candidates
via auto-email. The Result Chilis recruiters are
three times more effective, according to Warren.
Travel costs have decreased and the improved
quality of new hires translates into faster
training and performance ramp times for new
Chilis managers. Candidates reported that
E.ssessor was less difficult and stressful, more
complete, and they felt more positive towards
Chilis as the result of their E.ssessor
experience.
Chilis recruiters that cover openings in over 300
cities deliver 3 times greater effectiveness
using E.ssessor. Warren Boone E.ssessor quickly
sorts the performers from the pretenders,
delivering an accurately ranked list of
respondents ready for review and decision whether
on or offline. Candidates reported feeling more
positive about Chilis after their E.ssessor
experience by a ratio of 61 to 1.
To Contact BDT for More Information Greg Mooney,
CEO or Tom Janz, Ph D, Chief Science Officer Call
800 666-8681 or 817 675-1553. Email GregM_at_BDT
.NET or TomJ_at_BDT.NET