X-Y Boom, Intergenerational Sensitivity

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X-Y Boom, Intergenerational Sensitivity

• Francis Loos, RN, MN, CNCC(C)

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What They Say About Each Other

• Boomers say Xers...
• aren't loyal
• have no work ethic
• are not committed
• are self-focused
• have no respect
• arrogant
• slackers

• Xers say Boomers
• are too political
• dont practice what they preach
• are workaholics
• need validation
• are self-righteous

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• Every 10 seconds a baby boomer turns 50. Four
  generations in the workforce complicated
  communication.

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Who are the Generations?
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Generations (Nora Spinks)

• Elders gt 80 yrs
• Seniors (70 - 79 yrs)
• Traditionalists (62 - 69 yrs)
• Boomers (50 - 61 yrs)
• Trailing Boomers (35 - 49 yrs)
• Gen X (Nexus Gen) (25 - 35 yrs)
• Net Gen (15 - 24 yrs)
• I Gen (10 - 15 yrs)
• Wee Gen (up to 10 yrs)

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The scariest thing about kids today is how adults
feel about them. David Sarasohn
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• Age is something that doesnt matter unless you
  are cheese.
• You know youre getting old when getting lucky
  means youve found your car in the parking lot.
  (Bruce Lansky)
• You know youre getting old when youre sitting
  in a rocker and you cant get it started.
  (Milton Berle)

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Matures (1922-1945)

• Grew up in difficult times - WWII, the great
  depression so hard working, financially
  conservative and cautious, but adapted well
• Phone calls were rare and expensive
• Shopping mostly at locally owned stores
• Movies only seen in theatre
• Expected to be seen and not heard
• Authority figures were to be obeyed, value
  loyalty, longevity and security
• Sacrifice and hard work are to be rewarded
• Obey rules and practice with Policy Procedures

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Boomers (1945-1960)

• Post WW II economic prosperity and opportunity
• Introduction of television so watched all kinds
  of shows including movies in home
• Doted on by parents, schools and society
• Two parent households (wage earner and homemaker)
  
• Emphasis on freedom to be self (me generation)-
  We are the world, we are the children.
• Value individualism, express selves creatively.

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Men Landed on the Moon
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Retirement is not an option it is now
calledCareer Redefinement

• 68 say they plan to work or never retire
• Torn between working and playing
• Need for social interaction will keep in
  workforce or other activities
• Adopting free agent mindset
• Plan to travel
• Retirement is an option to begin a new career

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Generation X (1960-1980)

• Raised in 2 career households
• 40 raised in single parent household
• latch key generation raised in under
  protected, over permissive homes
• Learned to manage on own, adept, clever and
  resourceful
• Equal participants in family discussions, learned
  to participate in conversations and advocate for
  point of view
• Expect to have opinions considered

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Saw Challenger Disaster on TV at School
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• Grew up with microwaves, video games, computers -
  technology
• Expect instant access to information
• Success from short term employment
• Not work-life but life-work balance
• Exposed to massive corporate layoffs
• Few involved in Nursing 90s.

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• No advantage to loyalty or sacrificing for
  employer no such thing as job security
• Want to make money and have job satisfaction
  free agent mindset
• Keep self employable by updating their skills
• Loyalty dependent on both sides getting value
• Loyal to profession and career without
  compromising personal, professional or family
  well-being. http//www.youtube.com/watch?vPY45Dka
  P9Ls
• Sandwiched between boomers who wont go away and
  Millennials.

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Kids faces go blank when you tell them to roll
down the car window, turn the channel, press the
carriage return, quit sounding like a broken
record.
ATM, VCR, PC, CD, DVD, MTV, CNN, SUV, AIDS
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Millennials (Net - 1980-2000)

• Nearly as many members as boomers
• Resurgence of protectiveness and family values
• Births attended by both parents (70 of fathers)
• Child care, preschool and after school programs
• Highly structured, scheduled from soccer to
  piano.
• Multicultural, multiethnic and global world
• Raised when violence, terrorism and drugs were
  realities of life. http//www.youtube.com/watch?v
  7OwK34ZD1TY

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Less likely to be murdered in school than to be
hit by lightening or run over by a freight train
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• Most traveled generation of all times (mosiac)
• Pen pal on other side of world
• Communication technology - cell phones, text
  messaging and email
• Interested in contributing to collective good
• Sociable, confident, optimistic, talented,
  well-educated, collaborative, open-minded and
  achievement oriented
• Welcomed to alleviate shortages

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Net Generation

• Enmeshed in digital technology
• Raised to be busy, protected children chauffeured
  by soccer moms
• May perceive nursing as an occupation (job)
  rather than a profession

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Comparing Generations
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Comparing Generations
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Comparing Generations
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Matures Boomers Gen X Gen Y
Technology Changed landscape Microwave great life easier Computer - millions of bytes instantly Connects to Guy in Bangladesh
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Comparing Generations
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How work gets done

• Matures - Do it because I say so
• Boomers - Lets get together and reach a
  consensus about how to do it
• Gen X - Ill do it myself
• Net Gen - Dont care who does it as long as the
  work gets done

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• Each generation functions as if their values and
  expectations are universal
• Matures may interpret frequent job changes and
  independent functioning as lack of commitment or
  unreliability
• Millennial may interpret remaining in one place
  for entire career as failure to take advantage of
  opportunities.

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Understanding can generate respect

• Matures view of a novice speaking critically at
  a unit meeting they are disrespectful and
  thus discounted
• Novice views self as contributing to unit.

Perception is Everything
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So What?

• Generations with different work ethics, unique
  communication styles, different perspectives on
  work and distinct preferences about managing and
  being managed are in the same work environment.
• What do we need to do to work well together?

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Working With Matures (1920-1940)

• 1. Dont rush things. Take time for a relaxed
  pace.
• 2. Establish rapport by being respectful in the
  old-fashioned way Please, Thank-you, Mr. Mrs.,
  Sir, Maam
• 3. Watch your language good grammar, clear
  enunciation, no profanity.
• 4. Be a bit more formal. Create a respectful
  distance between server and customer.
• 5. Avoid being overly chummy or too personal.

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Working With Boomers (1940-1960)

1. Be personable
2. When you know customers name, use it in your
   greeting.
3. Take time to check in.
4. Treat them like friends
5. Want manager who knows them personally and treats
   them as a peer
6. Want public recognition and respect
7. Recognize multiple pulls

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Working with Xers (1960-1980)

• 1. Be efficient. Competence is more important
  than schmoozing.
• 2. Gen-Xers tend to ask lots of questions, be
  available to share information. Know your stuff
  so that you can give correct facts, figures and
  details.
• 3. Dont hover. Back off and allow them to make
  decisions for themselves.
• 4. Dont think youre not doing a good job just
  because theyre not being warm and friendly to
  you it may just be their way.
• 5. Allow them to be anonymous if that seems to
  be their preference.

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Xers Contd

• Use an abbreviated style.
• Provide individual attention
• Appreciate diversity.
• Use humor.
• Maintain boundaries
• Be empathetic
• Do unto others
• Corbo, S.A. (1997) The xerfiles Hospitals and
  Health Networks 71(7).

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FAST Feedback For Gen X(Tuglan, B. Rainmaker
Thinking Inc)

• Frequent
• Accurate
• Specific
• Timely

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Working with Nets (1980-2000)

• 1. Be respectful. No one likes to be talked
  down to or condescended to just because theyre
  young.
• 2. Be sensitive to clashes between Xers and
  Nets. The generation gap between these two
  generations may end up making the one between the
  boomers and Xers look like a cake walk.
• 3. Pick up the pace look lively. They like to
  be entertained and they find methodological
  people boring.
• 4. Find out and talk to them about their
  interests.

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6 Principles of Millennial Management

• You be the leader.
• Challenge me.
• Let me work with friends.
• Lets have fun.
• Respect me.
• Be flexible.

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Summary

• Need to look at individual differences as not all
  will fit the stereotypes.
• Current group of Yers are on the cusp that is
  they have features of X and Y.
• Need to discuss beliefs freely and openly when
  working with other generations.

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Benefits of a Multi-Generation Work Team

• can attract retain talented people of all ages.
  
• is more flexible.
• can gain keep greater market share because
  members reflect a multi-generation market.
• decisions are stronger because theyre
  broad-based.
• is more innovative.
• can meet the needs of a diverse public

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The End