VA Department of Social Services Systems Integration

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VA Department of Social Services Systems
Integration

• Phase I

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Pre-SPIDeR Little Integration
VEC
DMV
District Offices
Fuel and Other MAPPER Systems
Fraud
TALX
FTP
Adult Services
DMAS
FTP
Child Support
Child Services
Employment Services
New Systems
Benefits
Other Services
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Goals and Objectives
All systems including central, local, and those
belonging to departments within HHS secretariat
(i.e., Health, DMAS) and agencies outside HHS
secretariat (i.e., DMV, VEC).
all

• Make common information available to systems
• Create web-based interface for multiple system
  inquiry
• Improve efficiency, access, and communications
• Reduce double keying for all localities
• Allow all localities access to their data
• Allow all systems to exchange data seamlessly
• Enable systems to use common customer ids
• Issue common customer ids
• Make reconciliation of existing persons more
  manageable
• Enable workers to see customers composite
  profile
• Create flexible foundation for future systems

4

SPIDER (Systems Partnering In a Demographics
Repository)

• Logically representative of goals
• Partnership of systems
• Demographics repository

• Visually representative of goals
• Fast, efficient, Web-based
• A web of partnered systems

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What is the Common Thread?
Person
Fraud
Services
Other Services
Small Systems
Local System
Benefits EBT
SSA
Child Support
DMV
VEC
DMAS
Fuel MSI and Other MAPPER Systems
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DSS System Integration Today
Benefits
Child Services
Energy
Adult Services
Other Services
Child Support
Local Systems
SPIDeR
TALX
SPIDeR Web Services
DMV
VEC
DMAS
SSA
Demographic Inquiry
LDAP
SSA interface is under development
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Process Flow Example
Database 1
Application 1
DMV
SSA
DMAS
VEC
Database 2
Application 2
SSA interface is under development
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Example of SPIDeRs Interfaces
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SPIDeR(Systems Partnering in a Demographic
Repository)
Security
Demographics MCID Audit
Real time case detail drill down web services
User Interface
SPIDeR enables authorized partners to share data
Finished Benefits Cool Heat Child
Services Adult Services Other Services SDX Medical
Assistance DMV Child Support Work
Number Virginia Employment Com.
Under Development Third Party Vendors SSA
SOLQ/SVES
On the Drawing Board Corrections Courts Sex
Offender Registry
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SPIDeRs Benefits

• Localities
• New web based Multiple Systems Inquiry (including
  customer composite profile)
• Shared data (State systems, other states, Feds,
  all localities)
• Improved efficiency (reduced keying -- on-line,
  batch)
• Improved quality of data (cleanup,
  reconciliation, SSA, common client ids)
• Free to localities (available to all localities
  regardless of size and resources)
• Department
• New secure Web infrastructure (JAVA, WebSphere,
  Web Services, LDAP)
• Catalyst for change in technology
• Federal mandates and funding (i.e. SACWIS)
• Data Integration (hardware and software
  independent)
• Fraud reduction
• Improved customer satisfaction (localities and
  client)

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System Integration Phase II A Potential
Solution
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System Integration

• Makes sense to integrate when dealing with common
  elements/functions
• Data searches common demographics
• Applicant screening
• Data entry common demographics
• Application registration
• Application intake
• Reporting
• Statistics (benefits and services)
• Data discrepancy (data clean up)
• Fraud
• May not make sense to integrate when dealing with
  unique attributes
• Modules unique to systems
• Data and sources of data unique to systems

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DSS System Integration Pre-SPIDeR
Data Entry
Data Entry
Data Entry
Data Entry
Data Entry
Data Entry
ADAPT
Energy
VACIS
APECS
OASIS
Local Systems
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DSS System Integration Today
Data Entry
Data Entry
Data Entry
Data Entry
Data Entry
Data Entry
Data Entry
Data Entry
Benefits
Child Services
Energy
Adult Services
Other Services
Child Support
Local Systems
SPIDeR
TALX
SPIDeR Web Services
DMV
VEC
DMAS
SSA
Demographic Inquiry
LDAP
SSA interface is under development
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Problems with Stove Pipe Data Entry

• Stove pipe authentication / authorization
• Multiple user account/passwords
• User frustration
• Front ends (based on different hardware and
  software)
• High development and maintenance costs
• High inefficiency (poor worker productivity)
• Duplicate keying
• Bad quality of data

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Integrated Data Entry Alternative
LDAP
Generic Demographic Data Entry
SPIDeR Message Broker (JMS)
Benefits
Services
Energy
Adult Services
Other Services
Child Support
SPIDeR
Local systems
SPIDeR Web Services
TALX
DMV
VEC
Demographic Inquiry
MMIS
SSA
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Goals and Objectives

• Create a generic data entry module which will
• Further improve system integration
• Serve as the front end to any application
  (state/local)
• Creation of ubiquitous front end
• Reduction in training
• Use of single authentication/authorization
  mechanism (LDAP single sign on)
• Further reduce duplicate data entry
• Reduction in keying errors
• Improved data quality across all applications
• Improved worker efficiency/productivity
• Reduction in worker frustration

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Advantages of This Initiative

• Fast Inexpensive
• One development effort
• Already on drawing boards of various projects
• Low risk
• Incremental approach
• Steady migration from the legacy technologies
• Steady inroads into new technologies (code reuse,
  upgrade of staff skills)

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Questions and Comments
Contact Information Alex Piven, Manager EAS
Group Dept. of Social Services, Richmond,
VA E-mail alex.piven_at_dss.virginia.gov Phone
[phone]