E-government in the social security sector

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E-government in the social security sector

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Title: E-government in the social security sector

1
E-government in the social security sector
Frank Robben General manager Crossroads Bank for
Social Security Strategic advisor Federal Public
Service for ICT Sint-Pieterssteenweg 375 B-1040
Brussels E-mail Frank.Robben_at_ksz.fgov.be Website
http//www.law.kuleuven.ac.be/icri/frobben
Crossroads Bank for Social Security Federal
Public Service for ICT (FEDICT)
2
What is E-government ?

E-government is a continuous optimization of
service delivery and governance by transforming
internal and external relationships through
technology, internet and new media
external relationships
government lt-gt citizen
government lt-gt business
internal relationships
government lt-gt government
government lt-gt employees
all relationships
are bidirectional
can be within a country or border-crossing

3
Government

not monolithic
EU
in every country
federal level
regions
communities
provinces
municipalities
parapublic institutions
private instutions participating in delivery of
public services
integrated E-government is based upon common
strategy, multilateral agreements and
interoperability
E-government contains the opportunity to realize
one virtual electronic government with full
respect for every specific competence

4
Advantages

efficiency gains
in terms of costs same services at lower total
costs, e.g.
unique information collection using co-ordinated
notions and administrative instructions
less re-encoding of information by electronic
information exchange
less contacts
functional task sharing concerning information
management, information validation and
application development (distributed information
systems)
in terms of quantity more services at same total
cost, e.g.
all services are available at any time, from
anywhere and from any device
integrated service delivery
in terms of speed same services at same total
cost in less time
reduction of waiting and travel time
direct interaction with competent government body
real time feedback for the user

5
Advantages

effectiveness gains
in terms of quality same services at same total
cost in same time, but to a higher quality
standard, e.g.
more integrated service delivery
more correct service delivery
personalized and participative service delivery
more transparant and comprehensive service
delivery
more secure service delivery
possibility of quality control on service
delivery process by customer
in terms of type of services new types of
services, e.g.
push system automatic granting of or information
about services
active search of non-take-up using
datawarehousing techniques
controlled management of own personal information
personalized simulation environments

6
E-government a structural reform process

ICT is only a means by which a result may be
obtained
E-government requires
considering information as a strategic resource
for all government activity
change of basic mindset from government centric
to customer centric
re-engineering of processes within each
government institution, each government level and
across government levels
clear definition of mission and core tasks of
every government body

7
E-government a structural reform process

E-government requires
co-operation between government bodies one
virtual electronic government, with respect for
mission and core tasks of each government body
and government level
co-operation between government and private
sector
adequate legal environment elaborated at the
correct level
interoperability framework ICT, security, unique
identification keys, harmonized concepts
implementation with a decentralized approach, but
with co-ordinated planning and program management
(think global, act local)
adequate measures to prevent a digital divide

8
Information as resource implications

information modelling
information is being modelled in such a way that
the model fits in as close as possible with the
real world
definition of information elements
definition of attributes of information elements
definition of relations between information
elements
information modelling takes into account as much
as possible the expectable use cases of the
information
the information model can be flexibly extended or
adapted when the real world or the use cases of
the information change

9
Information as resource implications

unique collection and re-use of information
information is only collected for well-defined
purposes and in a proportional way to these
purposes
all information is collected once, as close to
the authentic source as possible
information is collected via a supplier-chosen
channel, but preferably in an electronic way,
using uniform basic services (single sign on,
arrival receipt of a file, notification for each
message, )
information is collected according to the
information model and on the base of uniform
administrative instructions

10
Information as resource implications

unique collection and re-use of information
with the possibility of quality control by the
supplier before the transmission of the
information
the collected information is validated once
according to an established task sharing, by the
most entitled institution or by the institution
which has the greatest interest in a correct
validation
and then shared and re-used by authorized users

11
Information as resource implications

management of information
information in all forms (e.g. voice, print,
electronic or image) is managed efficiently
through its life cycle
a functional task sharing is established
indicating which institution stores which
information in an authentic way, manages the
information and keeps it at the disposal of the
authorized users
information is stored according to the
information model
information can be flexibly assembled according
to ever changing legal notions
all information is subject to the application of
agreed measures to ensure integrity and
consistency

12
Information as resource implications

management of information
every institution has to report probable
improprieties of information to the institution
that is designated to validate the information
every institution that has to validate
information according to the agreed task sharing,
has to examine the reported probable
improprieties, to correct them when necessary and
to communicate the correct information to every
known interested institution
information will be retained and managed as long
as there exists a business need, a legislative or
policy requirement, or, preferably anonimized or
encoded, when it has historical or archival
importance

13
Information as resource implications

electronic exchange of information
once collected and validated, information is
stored, managed and exchanged electronically to
avoid transcribing and re-entering it manually
electronic information exchange can be initiated
by
the institution that disposes of information
the institution that needs information
the institution that manages the interoperability
framework
electronic information exchanges take place on
the base of a functional and technical
interoperabilty framework that evolves
permanently but gradually according to open
market standards, and is independent from the
methods of information exchange

14
Information as resource implications

electronic exchange of information
available information is used for the automatic
granting of benefits, for prefilling when
collecting information and for information
delivery to the concerned persons

15
Information as resource implications

protection of information
security, integrity and confidentiality of
government information will be ensured by
integrating ICT measures with structural,
organizational, physical, personnel screening and
other security measures according to agreed
policies
personal information is only used for purposes
compatible with the purposes of the collection of
the information
personal information is only accessible to
authorized institutions and users according to
business needs, legislative or policy requirement
the access authorisation to personal information
is granted by an independent institution, after
having checked whether the access conditions are
met
the access authorizations are public

16
Information as resource implications

protection of information
every concrete electronic exchange of personal
information is preventively checked on compliance
with the existing access authorisations by an
independent institution managing the
interoperability framework
every concrete electronic exchange of personal
information is logged, to be able to trace
possible abuse afterwards
every time information is used to take a
decision, the used information is communicated to
the concerned person together with the decision
every person has right to access and correct his
own personal data

17
Customer centric

unique declaration of every event during the life
cycle/business episode of a customer and
automatic granting of all related services, e.g.

18
Customer centric

delivery of services that cannot be granted
automatically to a customer
in an integrated way
information
interaction
transaction
re-using all available information
harmonized concepts
back-office integration
prefilled information

19
Customer centric

delivery of services that cannot be granted
automatically to a customer (ctd)
in a personalized way
look feel and interface
content
only relevant information and transactions
personalized support
contextual help
own language
adapted vocabulary
on-line simulations
or at least based on the way of thinking of the
customer group
life events (birth, marriage, etc.) or business
episodes (starting a company, recruiting
personnel, etc.)
life styles (sport, culture, etc.)
life status (unemployed, retired, etc.) or
business sectors
specific target groups

20
Customer centric

declaration of events and service delivery via an
access method chosen by the customer
application to application
various end-user devices
PC, GSM, PDA, digital TV, kiosks,
file transfer
use of intermediaries
use of integrated customer relation management
tools
service delivery in principle free of charge

21
Co-operation between government levels

in Belgium, a co-operation agreement has been
signed between federal government, regions and
communities
coordinated offer of e-services to
citizens/companies
guarantee that a citizen/company can use the same
tools
terminal
software
electronic signature
guarantee of a unique data collection from the
citizen/company
with respect for the partition of competences
between government levels

22
Co-operation agreement between government levels

co-ordinated, customer oriented service delivery
agreements have to be made on common standards
mutual tuning of portals, middleware, websites
and back offices
use of common identification keys and electronic
signature
mutual tuning of business processes when
necessary
gradual mutual task-sharing on data storage in
authentic form
common policy on SLAs and security

23
Co-operation government and private sector

private companies as service providers (sharing
of investments), e.g.
network and security management
co-sourcing in BPR and development/maintenance/hou
sing of ICT building blocks, e.g.
certification authorities
portals
private companies as partners
integrated work flow with their own information
systems, e.g.
e-procurement
tax declaration
social security declarations

24
Changes of the legal environment

organization of integrated data management and
electronic service delivery legal base for Royal
Decree exists
functional task sharing on information management
obligation to respect unique data collection from
the customer
obligation to exchange information in an
electronic way
permission or obligation to use unique
identification keys
harmonization of basic concepts

25
Changes of legal environment

ICT-law
data protection
public access to information
electronic signature
probative value
no overregulation
only basic principles
technology-neutral, but not technology unaware

26
Interoperability framework

goal to guarantee the ability of government
organizations and customers to share information
and integrate information and business processes
by use of
interoperable ICT
common security framework
common identification keys/sets for every entity
harmonized concepts and data modelling

27
ICT interoperability

examples on
www.govtalk.gov.uk and www.e-government.govt.nz
(recent frameworks based on actual open ICT
standards, to be implemented)
www.ksz.fgov.be (framework started in 1991 and
implemented between 2.000 Belgian social security
institutions, with unique gateway to foreign
social security institutions within the EU, and
continuously adapted to evolving and proven ICT
standards with backwards compatibility)
tendency to use of open ICT standards
but ICT is so dynamic and fast changing that ICT
standards are in an almost constant state of
evolution
huge need to agreements on how to ensure
functional interoperability, far beyond technical
interoperability

28
Functional ICT interoperability

standardized codification (e.g. institutions,
return codes, )
standardized use of objects and attributes
standardized layout of header of messages,
independent from information exchange format
(EDI, XML, ) and type of information exchange
version management
backwards compatibility
SLAs on availability and performance of services
access autorisation management
anonimization rules
acceptation and production environments
priority management

29
Common security framework

issues
confidentiality
integrity
availability
authentication
autorisation
non-repudiation
audit

30
Common security framework

specific points of interest
risk awareness based on risk analysis
security policies
structural and organisational aspects
encryption standards
electronic user and identity management
identification
authentication
validation of characteristics or mandates
autorisation
registration procedures
PKI-environment
application security

31
Common identification keys

at least common identification keys and
identification sets for every entity
person
company
patch of ground
between nations
unique schemes
conversion tables
regulation of interconnection of information
based on unique identification keys

32
Common identification keys

characterictics
unicity
one entity one identification key
same identification key is not assigned to
several entities
exhaustivity
every entity to be identified has an
identification key
stability through time
identification key doesnt contain variable
characterics of the identified entity
identification key doesnt contain references to
the identification key or characteristics of
other entities
identification key doesnt change when a quality
or characteristic of the identified entity changes

33
Harmonized concepts and data model

standard elements
with well defined characteristics
used within all services
OO-oriented, e.g. inheritance in a multilingual
environment
version management in an ever changing
environment
define once, use many (different presentations)
workflow for validation of standard elements and
characteristics
multi criteria search
by element
by scheme
by version

34
A methodology to harmonize concepts

inventory of all documents (frequently) used for
information collection
inventory of collected information
classification of collected information using a
clustering methodology
decomposition of collected information into real
life classes with description of the asked
attributes
analysis of goals what is every real life
classes used for ?
setting up of simplification propositions (e.g.
senseless different treatment of same real life
object)

35
A methodology to harmonize concepts

based on the simplification propositions, framing
out of an OO information model for information to
be collected
design of XML-schemas for the collecting of the
information, corresponding to the OO information
model
legislative adaptations in order to introduce the
uniform definitions of the information classes
procedures in order to guarantee the consistency
of the OO information model in an ever changing
legal environment

36
Some interesting Belgian projects

social security sector
network of service integrators
integration of portal sites
electronic identity card

37
Social security

social security is a protection system against a
variety of social risks
childhood
health care
incapacity for work due to
sickness
accidents
unemployment
old age
due to limited financial means, social security
needs to work critically

38
Definition of the problem

in most countries, a lot of institutions are
active in social security
information is one of the main production factors
for each of these institutions
the information needed by the institutions is
quite similar
identification data
data concerning the professional and social
status
periodical data related to working periods and
wages
data concerning certain events, e.g. the
occurence of a social risk

39
Definition of the problem

lack of integration leads to
overloading of the citizens/companies
multiple collection of the same information by
several government bodies
no re-use of available information
avoidable contacts with citizens/companies due to
multiple, unco-ordinated quality checks
waste of efficiency and time within the
government bodies
suboptimal support of the policy made by
government
higher possibilities of fraud

40
Possible solutions

central data management (big brother concept)
not frequently implemented
privacy protection
technical feasability
threat for the autonomy of the institutions
distributed data management (network concept)
decentralised but unique data gathering
decentralised and distributed data storage, with
functional task-sharing between social security
institutions
data exchange via a network

41
Belgian social security sector

principles have been implemented under
co-ordination of the Crossroads Bank for Social
Security, in co-operation with 2.000 public and
private social security institutions
functional and technical interoperability
framework is functioning
between these institutions
between these institutions and all employers
every socially insured person has a unique
identification key throughout the whole social
security sector and an electronically readable
social identity card containing this
identification key

42
Interoperability within social security
onss
spf ss
onssapl
inasti
FEDICT National Register
cpsm
spf e t
onafts
Crossroads Bank for Social Security
onem
adp
inami
fat
sickness funds network
cimire
fmp
onp
onva
ossom
43
Reference directory

serves as a base for organization of information
flows
structure
directory of persons what persons in what
capacities have personal files in what social
security institutions for what periods
data availability table what data are available
in what social security institutions for what
types of files
access authorization table what data may be
transmitted to what institutions for what types
of files
functions
routing of information
preventive access control
automatic communication of changes to information

44
Information security

institutional measures
organizational and technical measures based on
ISO 17799
legal measures

45
Institutional measures

no central data storage
independent Control Committee
preventive control on legitimacy of data exchange
by Crossroads Bank according to authorizations of
the independent Control Committee
information security department in each social
security institution
specialized information security service
providers
working party on information security

46
Independent Control Committee

assigned by Parliament
competences
supervision of information security
authorizing the data exchange
complaint handling
information security recommendations
extensive investigating powers
annual activity report

47
Information security department

in each social security institution
composition
information security officer
one or more assistants
control on independence and permanent education
of the information security officers is performed
by the Control Committee
the Control Committee can allow to commit the
task of the information security department to a
recognized specialized information security
service provider

48
Information security department tasks

information security department
recommends
promotes
documents
controls
reports directly to the general management
formulates the blueprint of the security plan
elaborates the annual security report

general management
takes the decision
is finally responsible
gives motivated feedback
approves the security plan
supplies the resources

49
Contents of the security report

general overview of the security situation
overview of the activities
recommendations and their effects
control
campaigns in order to promote information
security
overview of the external recommendations and
their effects
overview of the received trainings

50
Specialized information security service providers

to be recognized by the Government
recognition conditions
non-profit association
having information security in social security as
the one and only activity
respecting the tariff principles determined by
the Government
control on independence is performed by the
Control Committee

51
Specialized information security service providers

tasks
keeping information security specialists at the
disposal of the associated institutions
recommending
organizing information security trainings
supporting campaigns promoting information
security
external auditing on request of the institution
or the Control Committee
each institution can only associate with one
specialised information security service provider

52
Working party on information security

composition
information security officers of all institutions
task
coordination
communication
proposal of minimal security conditions
check list
recommendations to the Control Committee

53
Organizational technical measures

security policies
classification of information
security requirements towards the personnel
physical protection
management of communication and service processes
processing of personal data
logical access control
development and maintenance of systems
continuity management
internal and external control
communication to the public of the policy
concerning security and the protection of privacy

54
Legal measures

obligations of the controller
principles relating to data quality
criteria for making data processing legitimate
specific rules for processing of sensitive data
information to be given to the data subject
confidentiality and security of processing
notification of the processing of personal data
rights of the data subject
right of information
right of access
right of rectification, erasure or blocking
right of a judicial remedy
penalties

55
Information servers

information servers
directory of persons of the Crossroads Bank
National Register
Crossroads Bank Registers
work force register
wages and working time database (LATG) of the
ONSS
employers directory (WGR) of the ONSS
database of contribution certificates
SIS-card and professional card registers
services offered
interactive consultation
batch consultation
automatic communication of updates

56
National Register - CBSS Registers - past
situation
National Register
Municipalities
57
National Register - CBSS Registers present
situation
National Register
Municipalities
58
Preprocessed messages

preprocessed messages
beginning/end of labour contract, beginning/end
of self-employed activity
contribution certificates medical care
(employees, self-employed, beneficiaries of
social security allowances)
unemployment benefits career break
allowances for incapacity for work (health care,
accidents at work, occupational disease)
young unemployed
allowances to the handicapped
guaranteed income social support
people suffering from long-term illness
social exemption
fiscal exemption
derived rights (e.g. tax reduction/exemption,
free public transport, ...)
special contribution for social security
solidarity contribution on old age pensions
migrant workers

59
Preprocessed messages

services offered
batch consultation
automatic communication of messages

60
Contribution certificate health care sector
past situation
Employees
Employer
Sickness funds
Control
INAMI
ONSS
61
Contribution certificate health care sector -
present situation
62
Derived rights in tax affairs

a number of people are entitled to an increased
refund of the costs for medical care
moreover, a number of municipalities and
provinces grant these persons reductions or even
exemptions of the taxes

63
Derived rights in tax affairs - past situation
Sickness fund
64
Derived rights in tax affairs - present situation
CBSS
sickness funds network
65
Social security card

functions
reliable, electronically readable identification
card in the hands of each social insured person,
that contains the unique social security
identification number
electronic support owned by every social insured
person, containing information on his social
security status needed by bodies not connected to
the social security network
first application proof of health care
insurability status to health care professionals
applying the third payer rule
protected memory chip card having a capacity of 8
kbits, respecting ISO 7816.1-7816.5
delivered to every insured person (10.000.000
cards)

66
Social security card
name Christian name date of birth sex social
security number period of validity of the
card card number
sickness fund sickness fund registration
number insurance period insurance status social
exemption status
key 1
other data to be added in the future, if useful
67
Social security card - example 1
Social identity card
in chemistries and hospitals
Sickness fund 1
Sickness fund 2
Sickness fund 3
68
Social security card - example 2
EMPLOYER
ONSS
CBSS
69
Interoperability outside social security
Internet
Publilink
R
R
Access servers
R
FedMAN
FW
R
R
Internet services
FW
Other extranets
R
Backbone
FW
FW
FW
FW
FW
FW
R
R
R
R
R
R
R
Crossroads bank for social security
R
R
R
70
Social security portal
71
Integrated service delivery

common basic services (e.g. single sign on,
notification
information
several categories of transactions
transactions at the beginning or the end of
employment (DIMONA)
quarterly declaration of wages and working time
transactions when a social risk occurs
transactions in order to manage information about
yourself
transactions in order to control the quality of
the service delivery process
...

72
Integrated service delivery

harmonized concepts
harmonized data model and XML-schemes
self-service and personalization
customer relation management
contact center

73
Transactions at beginning/end of employment
Simplification
Employment contract
Work force register
Special work force register
Indivudual document
Students contract
On line consultation
ONSS
Inspection
Work force register
Data- base
74
Immediate declaration of employment

can only be done electronically via
FTP/MQSeries
interbanking network
social security portal
vocal server
24/7
offers the employer a key to on-line consultation
and correction
of the database on employment
by using a electronic certificate, of the
database concerning wages and working time and
other derived databases
concerning his employees and the period of
employment

75
Quarterly declaration wages working time
Simplification
Employer
one electronic declaration
ONSS
old age pension
CBSS
holiday pay
76
Quarterly declaration wages working time

can only be done electronically via
FTP/MQSeries
interbanking network
social security portal
24/7
can, by using an electronic certificate
be consulted and corrected on-line by the
employer
concerning his employees and the period of
employment

77
Electronical declaration of social risks

past situation multiple collection of
information by using various, complex, not
co-ordinated paper forms

78
Electronical declaration of social risks

actual situation
limitation of the collected information to the
information not yet available at other public
services (abolition or at least significant
simplification of forms)
unique collection of information from the
employer
in a standardized way across all social security
institutions
can be done on paper or electronically (24/7) via
FTP/MQSeries
interbanking network
social security portal
uniform instructions

79
26 operational transactions

quarterly multifunctional declaration of wages
and working times to the National Office for
Social Security (NOSS)
correction of the quarterly declaration to the
NOSS
DIMONA-declaration
consultation of the workforce register
consultation of the directory of employers
integrated electronical declaration of building
yards
consultation of overdue payments of social
security contributions by an employer
declaration of temporary employment of foreign
employees in Belgium
declaration of temporary unemployment
validation book
consultation of the holiday database
declaration of an industrial accident, monthly
report and resumption of work after an industrial
accident
simplified declaration of an industrial accident

80
26 operational transactions

declaration of the beginning of a part-time job
with retention of rights to unemployment benefits
(unemployment sector)
private sector
education, municipalities or provinces
monthly declaration of part-time work for the
calculation of guaranteed income payments
(unemployment sector)
private sector
education, municipalities or provinces
monthly submission of work as an employee
employed in a protected workplace (unemployment
sector)
monthly submission of work in the framework of an
activation programme (unemployment sector)
declaration for the establishment of young
peoples vacation rights (unemployment sector)
monthly declaration of young peoples vacation
hours (unemployment sector)
annual submission of temporary unemployment
monthly submission of hours of temporary
unemployment
authorized request for the temporary removal of a
pregnant employee (sector of professional
diseases)

81
Further evolution

01.04.2005
quarterly multifunctional declaration of wages
and working times to the National Office for
Social Security for the Local Authorities
01.10.2005
application for unemployment benefits
declaration of fulltime or half-time early
retirement
electronic data exchange between sickness funds
and employers necessary to deal with an
application for benefits in case of incapacity
for work, maternity leave, complete or partial
leave from work as a measure to protect
motherhood, leave for fatherhood
declaration of an employees holiday days
declaration of resumption of work after a period
of incapacity for work
authorized request for the temporary removal of a
pregnant employee (sector of professional
diseases)
01.01.2006
monthly declaration of the reprise of adapted
work during a period of incapacity of work

82
Some figures

information exchange between all 2,000 social
security offices takes place through 170 types of
electronic messages in stead of hundreds of types
of paper forms
378.314.473 electronic messages have been
exchanged in 2004
response time on-line messages

question
question
answer
answer
98,46 in lt 1 sec 99,8 in lt 2 sec
98,54 in lt 4 sec
83
Some figures

50 types of declaration forms to social security
have been abolished
in the remaining 30 declaration forms the number
of headings has been reduced on average to a
third of the previous number
97 of the employers uses application to
application exchange, only 3 of the employers
uses portal transactions
workforce register has been abolished in each
company

84
European framework

Treaty of Rome free movement of persons gt need
for co-ordination between social security schemes
of the Member States
Co-ordination Regulations 1408/71 and 574/72
4 basic principles
only one applicable national legislation per
period
equal treatment no discrimination based on
nationality
aggregation of insurance, employment and
residence periods
exportability of rights
co-ordination regulations imply a lot of
information exchange between social security
institutions of different Member States

85
Current situation

a lot of information is still exchanged on paper
forms (E-forms)
elaborated by the Administrative Commission on
Social Security for Migrant Workers
with same structure and contents in all official
languages of the European Union
78 types of forms
exchange of paper forms appears cumbersome,
complicated and expensive
this may deter possible migrant workers

86
Role of TESS

TESS TElematics for Social Security
managed by Technical Commission on Data
Processing
set up to develop telematic services for the
implementation of the Union provisions on social
security

87
Global aim

the quality level of services provided by a
social security institution to an insured person
may not decrease because this person (e.g.
migrant or frontier worker, tourist, student,
pensioner, ...) made use of his right to move
within the EU
therefore, administrative procedures should be
simplified by interconnecting the information
systems of the social security institutions
involved
in order to improve the acquisition of rights,
the award and the payment of benefits resulting
from the application of the Regulations 1408/71
and 574/72

88
Staged implementation strategy

exploration of problems and solutions
building up of a reference system in the pension
and the health care sector
expansion of the reference system to all
institutions concerned from all sectors from all
Member States

89
Exploration of problems and solutions

analysis of the major problems encountered with
the current paper form exchanges
definition of common architecture rules
identification set
TESS domain for interoperability
forwarding point concept
use of standards
validation by a prototype in the old age pension
sector between 7 institutions from 7 Member
States
elaboration of the TESS Master Plan

90
Problems encountered with paper forms

difficulties identifying the insured person
difficulties determinating the competent social
security institution in another Member State
problems of interpretation of the exchanged forms
inability to adapt the forms quickly
conflicts between data protection and the
obligation to exchange information
difficulties in managing the exchange procedure
difficulties for the insured person in acquiring
appropriate advice

91
Identification of the insured person

Problems
the data necessary for the identification varies
from Member State to Member State and sometimes
even from one sector of social security to
another within the same Member State
each institution only registers the
identification data it needs itself

Elements of solution
definition of a basic identification data set for
each country
each institution that sends a form agrees to
provide the identification set related to the
destination state
each institution that receives a form agrees to
be able to identify a person on the base of this
set

92
Designation of the competent institution

Problems
the criteria defining the competence of
institutions vary from Member State to Member
State and from one social security sector to
another
territorial criteria
employment criteria
free choice of the insured

Elements of solution
each institution that sends a form agrees to
provide the adequate criteria for the designation
of the competent institution in the destina-tion
state
a unique entry point (forwarding point) per
social security sector in each state is
responsible for the routing to the competent
institution in that state

93
Problems of interpretation

Problems
different alphabets
different languages
too much free text
basic concepts vary from Member State to Member
State gt problems of conceptual translation
insufficient knowlegde of the foreign and
inter-national law which institutions are rarely
confronted with

Elements of solution
maximal structuring of the possible answers
glossary of concepts containing links between the
basic concepts of the different Member States
offices specialised in foreign and international
law
the law of a Member State is always applied by an
institution of that Member State

94
Inability to adapt the forms quickly

Problems
the elaboration and adaptation procedures of the
forms are lenghty and expensive gt the official
forms are inappropriate gt unofficial variants
are created and used
result
administrative problems
delays for the insured persons

Elements of solution
to encourage the exchange of electronic forms
modular structure of the forms directory of
possible questions, related to the glossary of
concepts

95
Data protection

Problems
some Member States forbid the export of data to
other Member States which dont guarantee an
equivalent data protection
lack of coordination of organisational and
technical data protection measures

Elements of solution
implementation of the directive 95/46/EC and
02/58/EC in each Member State
minimum organisational and technical security
norms

96
Managing the exchange procedure

Problems
no following up of exchanged forms
no statistics about the exchange procedures

Elements of solution
systematic acknowledge-ment of receipt of forms
interchange agreements
interchange management by statistics

97
Identification set

Main Information
national registration key (NRK)
in the receiving Member State
surname at birth
current surname
Christian name
date of birth
place of birth

Complementary information in case of missing NRK
sex
last address in the receiving Member State

98
TESS national domains
99
Todays situation

the Master Plan is the basis for all of the work
an inventory of decisions describes all common
architectures rules
tangible results are achieved with the
operational exchange of E2XX and E5XX messages in
the old age pension sector and the forms E125 and
E127 in the health care sector
exchange of other E1XX messages in the health
care sector is being developed
gradual evolution from EDIFACT to XML
paper European health insurance card
proposal of an electronic European health
insurance card, to be integrated with national
initiatives

100
Towards a network of service integrators
Service integrator
R/CPS
R/CPS
Services repository
Extranet region or community
Service integrator (CBSS)
Services repository
SSI
Extranet social security
SSI
Internet
Municipality
FPS
SSI
Publilink ?
FPS
FEDMAN
Services repository
Service integrator (FEDICT)
Province
City
FPS
Services repository
101
Towards a network of service integrators

type of exchanged information
structured data
documents
images
multimedia
metadata
business processes
using web services

102
Towards a network of service integrators

useful functions of service integrators (FEDICT,
CBSS, )
secure messaging
business logic and work flow support
directory of authorized users and applications
list of users and applications
definition of authentication means and rules
definition of authorization profiles
which service is accessible to which type of
user/application for which persons/companies in
which capacities in which situation and for which
periods
directory of data subjects
which persons/companies in which capacities have
personal files in which institutions for which
periods
subscription table
which users/applications want to receive
automatically which services in which situations
for which persons in which capacities

103
Towards a network of service integrators

key issues
evolution of standards
collaboration with vendors
not limited to public agencies
national, European international standards
every partner is free to implement internally in
his own way black box philosophy

104
Portal sites actual situation
intermediaries
employees
suppliers