Key Performance Indicators (KPI) and benchmarking

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Key Performance Indicators (KPI) and benchmarking

• TWN 2001, LCC/LCP May 7th 2001
• M.Sc. Anne Kathrine Larssen, MULTICONSULT, Norway

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Contents

• Background RD-project
• nfb - Norwegian KPI and benchmarking-association
• KPI what indicators are we talking about?
• WEB-based system for collection, processing and
  distribution of key-figures

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Why KPI?

• LCC-analysis MOMD costs?
• Do we know the costs of MOMD in our buildings?
• How well do we perform MOMD in comparison with
  others?
• Potential for optimising?
• Can we become more efficient?
• Economical gains?

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History

• Project started in 1997
• Phase 1 (1998- July 1999)
• Costs account (Norwegian standard)
• Guide/manual for how to establish costs and
  area-indicators
• Phase 2 (sept. 1999 dec.2000)
• Development of a system including a WEB-based
  IT-system to collect, analyse and distribute
  key-figures
• Pilot (sept-dec.2000)
• Phase 3 (1.1.2000 ?)
• System operating

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Who is involved in the development project (phase
2)?

• Financed by
• Multiconsult AS
• Forsvarets bygningstjeneste (Building Services of
  the Ministry of Defence)
• Statsbygg (The Directorate of Public Construction
  and Property)
• Norsk Forening for Vedlikehold (Norwegian
  association of maintenance)
• Økobygg (GRIP Centre for Sustainable Production
  and Consumption)
• SND

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nfb

• nfbs objective is to provide a tool, products
  and services that gives every member the
  possibility to
• Get an overview of their status in comparison
  with others
• See what areas that might have potential to be
  optimised
• Visualise possible gains
• Make better priorities, i.e. the budgeting
  process, long term planning etc
• communicate the main messages to their
  organisations
• participate in benchmarking-groups in order to
  discuss and look behind the data, and analyse the
  processes.

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WEB-based system how does it work?

• Members of nfb
• Register data directlyon WEB
• Register data by import-formats from other
  databases
• Read newsletters, statistics etc. on WEB
• Receive reports by e-mail

• nfb advisers
• Validation, quality control
• Processing and analysis
• Publish Statistics and reports on WEB
• Distribute Statistics and reports to the members
  by e-mail

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What KPI-indicators will the system provide?
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Analysis

• All cost analysis separately for
• Owned - used by the same organisation
• Owned - let out to others
• Rented spaces
• Type of analysis
• Average values
• Statistical (mean value, min.,max. etc.)
• Others? (Options are almost indefinite)

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Analysis variables, examples

• Ownership (private, state, municipality)
• Main usage building categories
• Age (periods)
• Quality/condition of the building
• Weekly operating time
• Technical installations (mainly those who affects
  energy costs)
• Level of out-sourcing of services
• Etc.

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Standards - inputs

• Cost accountsNorwegian Standard NS 3454 Life
  Cycle Costs
• Areas (gross, heated and cleaned area) Norwegian
  Standard NS 3490
• Building categories Norwegian Standard NS 3457

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Questionnaires, inputs
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Where are we going

• Professionalisation of FM
• Further development of KPI and benchmarking as a
  tool and profession within FM
• Life cycle planning, LCC/LCP
• International collaboration

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Costs account NS 3454 Life Cycle Costs

• See attachment

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WEB system demonstration

• Including examples use and presentation of KPIs