2006 SAGP Orientation

1
2006 SAGP Orientation
Slide show available _at_ http//kelley.iu.edu/TS/Se
rvicesSupport/CustomerSupport/Orientation/SAGP_Ori
entation_2006.ppt

• Notebook Computer Training Session

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Training Checklist

• Notebook computer
• IUB network cable (orange cord w/oversized phone
  plugs on the ends) passed out during
  configuration session
• AC adapter
• UITS account information (generated through AMS)

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Training Session Agenda

• Discuss Network printer locations and quota
• Notebook computer maintenance
• Check IU accounts (AMS)
• Configure Outlook/Exchange
• Provide general building network info
• Notebook computer support Dos Donts
• Support available through Technology Services
• Miscellaneous helpful information
• Q A evaluation

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Network Printer Queues Locations

• cg0020prt In CG 0020 lounge
• cg1022prt Outside of CG 1022
• cg1034prt In hallway between CG 1034 1040
• cg1050prt Across hallway from cg1034prt
• cg2065prt Outside of CG 2065
• cg3075prt In CG 3075
• (not always available due to scheduling
  conflicts)

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IU Account Information

• http//itaccounts.iu.edu/
• Used to check preferred e-mail address and
  confirm/request IU network accounts
• Network ID
• ADS
• Exchange

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Notebook Computer Maintenance

• Update Antivirus definitions set for auto
  update, run scans weekly
• Update Ad-Aware/Spybot definitions weekly, run
  scans weekly
• Windows Updates set for automatic
• Suspend/Hibernation/Sleep mode use at your own
  risk
• Carrying a Notebook Computer Safely

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Windows Update Information

• Standard notebook computers are set to
  automatically download install Windows updates
  every day.
• Non standard notebook computers To enable
• Right click on My Computer on the desktop
• choose Properties from the menu
• Select Automatic Updates tab and select checkbox
  to keep your computer up-to-date

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Symantec Antivirus Information

• Standard notebook computers are set to auto
  update every day
• Non standard notebook computers choose
  File/Schedule Updates to enable this option

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Important Information for all Notebook Computer
Users

• VPN Login Information
• Username your username
• Password your password/passphrase
• Domain ADS
• VPN Connection REQUIRED for printing and wireless
  network connection
• Logging Out or Locking Your Computer
  (CTRL-ALT-DEL click Lock Computer)

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Outlook/Exchange Configuration

• Check for existing user profile
• START, Settings, Control Panel, double
  click Mail
• Show Profiles remove unwanted profile
• Click Email accounts Under "E-mail," select Add
  a new e-mail account
• Under "Server type", select Microsoft Exchange
  Server
• Under "Exchange Server Settings," enter
  ads.iu.edu 
• Uncheck Use Cached Exchange Mode. Tab to the next
  line and type your username. Click the Check name
  button
• Click Next, then Finish

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Network Connection Availability

• Classrooms in the Graduate Executive Education
  Center (GEEC)
• Available Mon-Thurs, 530-9pm (when not
  reserved) 9pm-2am Fri, 8am-5pm (when not
  reserved) Sat Sun, 12pm (noon)-2am
• GEEC Breakout Rooms (29)
• Available on a first-come, first-serve basis
• GEEC Graduate Student Lounge Hallway
  Connections
• Available 24 hrs/day, 7 days/week

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Network Connection Availability

• BUS/SPEA Library (PV150)
• 155 Wired connections wireless access
• Available Mon-Thurs, 8am-12am (midnight) Fri,
  8am-9pm Sat, 10am-5pm Sun, 11am-12am (midnight)
• NOTE They flicker lights 20 minutes before
  closing

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Wireless Information

• Use VPN icon on desktop to login to IUB Network
  and to print to IUB printers
• Username and password/passphrase are the same as
  all other accounts
• NOTE Wired access will ALWAYS be faster/better

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Wireless Coverage

• Graduate Executive Education Center
• Available in all classrooms and most office areas
• Bathrooms excluded concentrate on other
  business!
• Courtyard and Exterior Areas
• Varied coverage depends on signal penetration
  of exterior walls
• Undergraduate Building
• Available in all classrooms and most office areas
• Business/SPEA Library

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What you Should Expect to be Able to do with your
Notebook Computer

• Use it extensively in class the first year
• Check your e-mail
• Surf the Net
• Take some exams on it

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What you Should Not Expect to be Able to do with
your Notebook Computer

• Use it in every class
• Plug into the network anywhere on campus outside
  of designated areas (Kelley School of Business)

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What you Should Not Expect to be Able to do with
your Notebook Computer

• Use it in every class
• Plug into the network anywhere on campus outside
  of designated areas (Kelley School of Business)
• Take it on dates
• Sleep with it
• Use it as a lunch tray
• Use it as a fly swatter

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Software on Standard Notebooks

• Windows XP with SP2
• VPN Client
• DVD playing and CD recording software
• Symantec Antivirus, Corporate Edition
• Quicktime
• Microsoft Office 2003 w/all current Office
  updates
• Adobe Acrobat Reader
• IUB PPP (IUB modem dial-up software)
• IUB printer locator
• SSH Secure Shell (Telnet and FTP software)
• Firefox
• Internet Explorer
• SpyBot

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Standard Notebook Computers Additional
Information

• One Hard Drive, Two Partitions
• C Used for Windows OS and applications
• D Used to store data files
• System Warranties for Standard Notebook Computers
• IBM ThinkPad T43 3 year EasyServ (return to
  depot warranty)
• Dell Latitude D620 3 year next business day
  on-site warranty
• IMPORTANT Keep your invoice or E-mail
  confirmation (Dell)!!! This is your proof of
  purchase!

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Supplemental Info

• Check with your manufacturer before you take your
  laptop out of the U.S. as some companies require
  U.S. registration prior to obtaining warranty
  service in another country.
• If any software installation asks you to install
  a wireless bridge, DO NOT DO THIS!
• If you receive email from TSHELP, TSSO, or
  SOBACCT asking you to contact our office (Tech
  Services), please do so ASAP! Its very possible
  that you have a network configuration that is
  causing difficulties for other users.

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Top 10 Notebook Acts of Stupidity

• My notebook computer fell out of my backpack and
  landed on the sidewalk now it wont boot
• I left my notebook computer in the car overnight
  and the temperature dropped below zero, now it
  wont boot
• I left my notebook computer too close to the lamp
  and it melted the case and screen
• I sat on my notebook computer and now the screen
  is blank around the pointer
• I left my laptop turned on zipped it up in my
  carrying case while I drove home and now it wont
  boot

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Top 10 Notebook Acts of Stupidity

• I checked my notebook computer through baggage at
  the airport and a Samsonite case obliterated it
  in baggage claim
• I accidentally locked my notebook computer case
  shut and lost the key, so I had a locksmith drill
  the lock out (through the case), and now it
  doesnt boot
• From a technician, Where did this liquid
  dripping out of your notebook computer come
  from?
• My daughter destroyed/my dog ate my Ethernet
  cable
• I spilled water on the keyboard and used a hair
  dryer to dry it up I didnt even put it on the
  hottest setting! (6 keys on the keyboard were
  melted)

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Insurance Surge Protectors

• Renters Insurance - A MUST!
• Some companies will cover your laptop under their
  standard policy others may require an additional
  rider. Check with your agent.
• Surge protectors with telephone cable protection
  A MUST!
• Complete Care (Dell), and ThinkPad Protection
  (IBM) plans DO NOT cover theft or intentionally
  inflicted damage (hammer marks)

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Network Access _at_ Home

• On Campus
• Wired Ethernet (free) fastest network option
• Wireless Ethernet (free)
• Off Campus
• Broadband DSL Smithville (service fee)
• Broadband DSL Kiva (service fee)
• Broadband DSL SBC (service fee)
• Broadband Cable Modem Insight (service fee)
• Dial-up IUB 56k modems (free) slowest
  connection, two hour time limit
  (http//iuware.iu.edu - Networking/PPP
  Wizards/PPP Wizard 4.0 for Bloomington)
• For further options, see KB, Bloomington yellow
  pages, Web search engines, etc.

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Need Assistance???
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Services Available Via UITS Support Center -
855-6789, Information Commons

• IU Account generation maintenance
• IU Network password resets
• Software Application installation support
• 24x7 telephone support
• 24x7 IU Knowledge Base _at_ http//kb.indiana.edu
• Evening weekend walk-in support
• Online Chat Support _at_ https//ithelplive.iu.edu

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Services Available Via Technology Services
(CG0013)

• KSB school-wide computing issues
• Hardware support (only) for KSB Standard
  Notebooks
• Loaner Notebook computers available to any Kelley
  Graduate Student for up to 1 week (3 week
  max/semester)
• Rebuild DVDs for standard units
• Classroom technology, including video
  conferencing (students must have faculty/staff
  sponsor)
• KSB Network Printer Paper Maintenance
• AV Equipment (with faculty sponsorship)

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Notebook Computer Support

• UITS Support Center
• Telephone [phone] (free available 24x7)
• E-mail ithelp_at_iu.edu (free available 24x7)
• UITS on-line help http//uits.iu.edu (free
  available 24x7)
• Walk-in The Information Commons (1st floor of
  main library) 8am-midnight Mon-Thurs 8am-9pm
  Fri Noon-5pm Sat Noon-Midnight Sun
• Technology Services
• TS Home page http//www.kelley.iu.edu/ts
• Monday-Friday 730am-5pm
• Contact Info tshelp_at_indiana.edu or
  812-855-4247
• Walk-in CG0013

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Alternate Support Options

• During Summer break, Holidays, weekends, etc.
• UITS Support Center 855-6789, Information
  Commons, ithelp_at_iu.edu
• Notebook Computer Vendors
• Dell 1-800-WWW-DELL or (1-800-624-9896 )
• IBM EasyServ 1-800-IBM-SERV (1-800-426-7378)
• PC Max (337-0630)
• PC Guru (336-4878)
• Computer Clubhouse (333-4484)
• Check local yellow pages/Internet for others

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Miscellaneous Helpful Information

• Discharge battery fully once a month to sync with
  system fuel gauge (battery warranty is one year)
• If computer locks up in suspend/sleep/hibernation
  mode, unplug notebook, remove battery, wait 10
  seconds and reboot.
• KSB Standard Notebook Start Menu assistance
  instructions for changing machine name, Outlook
  Setup, and machine rebuild
• Ghost is your friend!
• Make sure your antivirus software and windows
  updates are current

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More Helpful Info

• Backup your personal data regularly (CDR/CDRW,
  USB flash or thumb drive, etc)
• Log Out or Lock Your Computer (CTRL-ALT-DEL)
• Protect Your Password(s)!!
• Physically Secure Your Laptop when you need to
  leave it unattended (Kensington Cable)

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Thank You!

• Please Take a Moment to Fill Out our On-line
  Survey/Evaluation http//kelley.iu.edu/tsapps/sur
  vey/orientation2006/SAGP/login.cfm
• Questions??
• Slide show available _at_ http//kelley.iu.edu/TS/Se
  rvicesSupport/CustomerSupport/Orientation/SAGP_Ori
  entation_2006.ppt