Workplace Violence

1
Workplace Violence

• Presented by Salt Lake Community College (SLCC)
  Department of Public Safety and the
• Utah Highway Patrol (Utah D.P.S)

2

• Some Factors Contributing to Workplace Violence
• A weak or non-existent policy against all forms
  of violence in the workplace
• Failure to take immediate action against those
  who have threatened or committed acts of
  workplace violence
• No mechanism for reporting violent or threatening
  behavior

3
Do People Just Snap?
No. A violent outburst can be better
characterized as the result of a slow burnan
accumulation of unresolved personal problems that
can or have gone on for years.
Examples

• A failing personal relationship
• Economic hardships

• Feelings of personal failure
• Actual or perceived injustice in the workplace

4
Unwillingness To Ask for Help
Men Women

• Men outnumber women 99-1 as perpetrators of fatal
  workplace violence incidents.
• Men generally see themselves as problem solvers
• Women generally seek assistance

5
Impact in the Workplace

• 2002- Approximately two million assaults and
  threats of violence occur in the U.S. workplace
  every year (Pinkertons annual security survey)
• Each workday, an estimated 16,400 threats are
  made, 723 workers are attacked and harassed
• More than 1,000 U.S. workers are victims of
  HOMICIDE at work each year
• One in four full-time workers are harassed,
  threatened or attacked. Co-workers accounted for
  most of the harassment followed by customers

6
Warning Signs Potentially Violent Individuals May

• Be irrational
• Make threats
• Have a fascination with weaponry
• Have unwarranted anger
• Direct violence toward inanimate object
• Portray feelings of being victimized
• Show expressions of a plan to hurt

7
Your Personal Conduct May Prevent Things from
Blowing Up!

• What to Do!
• Stay Calm
• Listen
• Let them know you are interested
• Acknowledge the persons feelings
• Be reassuring and point out choices

• Accept criticism in a positive way
• Establish ground rules
• Ask what you can do to help
• Position yourself so you have access to an exit

8
Things to Avoid!

• Speak in a way that shows
• Apathy
• Brushing off
• Condescension
• Giving the run-a-round
• Reject all demands
• Challenge or dare
• Pose in challenging stances

• Attempt to bargain
• Try to make the situation seem less serious
• Make false statements
• Take sides or agree with distortions

9
Reporting!

• Threat of Imminent Injury? Call 911
• What is Imminent Injury?
• Weapon is present
• Individual is threatening harm to self or others
• Physical assault is occurring (spitting, hitting,
  fighting, attempt to murder, rape, etc.
• Major destruction of property is threatened or is
  occurring (arson, explosives, etc.)
• Non emergency ? Call Police at phone number
  appropriate to each campus

10
SLCC Police ServicesSandy Campus and Larry H.
Miller Campus

• First response law enforcement services are
  provided by the Sandy City Police Department for
  the Sandy and Miller Campuses. The following
  numbers should be called to summon assistance
• Emergency Calls 911 Non-emergency Calls
  840-4000
• Administration Calls 568-7214 Investigation
  Follow-up Calls 568-7201
• Animal Control Calls 352-4450
• Contact Chief Steve Chapman
• Sandy City Police Department 10000 South
  Centennial Pkwy, Ste 1000, Sandy City Hall
• Sandy Campus Community Policing Office 802
  East 9200 South, Sandy Mall
• SLCC has a Director of Public Safety to assist
  the police departments in meeting the needs of
  each campus. The Director is Shane A. Crabtree.
  He can be reached at the following numbers
• Office 957-4571 Redwood Police Office 957-4270
• Vice-Presidents Office 957-4219

11
SLCC Police Services Jordan Campus

• First response law enforcement services are
  provided by the West Jordan City Police
  Department for the Jordan Campus. The following
  numbers should be called to summon assistance
• Emergency Calls 911 Non-emergency Calls
  840-4000
• Administration Calls 569-5200 Investigation
  Follow-up Calls 569-5270
• Animal Control Calls 282-3952 (Normal
  business) 840-4000 (after 600 p.m.)
• Animal Shelter 282-3951
• Contact Chief Ken McGuire City Hall
• West Jordan Police Department 8000 South
  Redwood Rd
• WJPD sub-station (COP SHOP) on the Jordan Campus
  Room 149, High Technology Bldg
• SLCC has a Director of Public Safety to assist
  the police departments in meeting the needs of
  each campus. The Director is Shane A. Crabtree.
  He can be reached at the following numbers
• Office 957-4571 Redwood Police Office 957-4270
• Vice-Presidents Office 957-4219

12
SLCC Police ServicesMain Street Center

• First response law enforcement services are
  provided by the Utah Department of Public Safety
  (Highway Patrol) for the Redwood and South City
  Campuses. The following numbers should be called
  to summon assistance
• Emergency Calls 911 Non-emergency Calls
  957-3800
• Administration Calls 799-3000 Investigation
  Follow-up Calls 799-3720
• Animal Control Calls 743-7045
• Contact Chief Chris Burbank
• Salt Lake Police Department 315 East 200
  South
• SLCC has a Director of Public Safety to assist
  the police departments in meeting the needs of
  each campus. The Director is Shane A. Crabtree.
  He can be reached at the following numbers
• Office 957-4571 Redwood Police Office 957-4270
  Vice-Presidents Office 957-4219

13
SLCC Police ServicesMeadowbrook Campus

• First response law enforcement services are
  provided by the South Salt Lake City Police
  Department for the Meadowbrook Campus. The
  following numbers should be called to summon
  assistance
• Emergency Calls 911 Non-emergency Calls
  840-4000
• Administration Calls 412-3606 Investigation
  Follow-up Calls 412-3604
• Animal Control Calls 840-4000 Animal Control
  Shelter 887-7217
• Contact Chief Beau Babka
• South Salt Lake Police Department 283 South
  Main St 
• SLCC has a Director of Public Safety to assist
  the police departments in meeting the needs of
  each campus. The Director is Shane A. Crabtree.
  He can be reached at the following numbers
• Office 957-4571 Redwood Police Office 957-4270
• Vice-Presidents Office 957-4219

14
SLCC Police ServicesAirport Center

• First response law enforcement services are
  provided by the Salt Lake City Airport Police
  Department for the Airport Center. The following
  numbers should be called to summon assistance
• Emergency Calls 575-2405 Non-emergency Calls
  (Airport Ops) 575-2401
• Administration Calls 575-2470 Investigation
  Follow-up Calls 575-2470
• Animal Control Calls 575-2401 (Airport Ops)
• Contact Chief Gale Evans
• Airport Center Police Department 638 North
  3700 West
• SLCC has a Director of Public Safety to assist
  the police departments in meeting the needs of
  each campus. The Director is Shane A. Crabtree.
  He can be reached at the following numbers
• Office 957-4571 Redwood Police Office 957-4270
• Vice-Presidents Office 957-4219

15
Draper City PoliceDraper Center

• First response law enforcement services are
  provided by the Draper City Police Department for
  the Draper Center. The following numbers should
  be called to summon assistance
• Emergency Calls 911 Non-emergency Calls (Airport
  Ops) 840-4000
• Administration Calls 576-6314 Investigation
  Follow-up Calls 576-6300
• Animal Control Calls 576-1805
• Contact Chief Arthur Connole
• Draper City Police Department 1020 East
  Pioneer Road
• SLCC has a Director of Public Safety to assist
  the police departments in meeting the needs of
  each campus. The Director is Shane A. Crabtree.
  He can be reached at the following numbers
• Office 957-4571 Redwood Police Office 957-4270
• Vice-Presidents Office 957-4219

16
SLCC Police ServicesRedwood Campus South City
Campus

• First response law enforcement services are
  provided by the Utah Department of Public Safety
  (Highway Patrol) for the Redwood and South City
  Campuses. The following numbers should be called
  to summon assistance
• Emergency Calls 911 Non-emergency Calls
  957-3800
• Administration / Investigation Follow-up Calls
  957-4270
• Animal Control Calls (Redwood) 269-7499 Animal
  Control Calls (South City) 264-2243
• Contact Commissioner Scott Duncan
• Utah DPS Headquarters Calvin Rampton Bldg,
  2700 West 4501 South, Taylorsville
•  
• Highway Patrol, Section13, polices the Redwood
  and South Campuses.
• Redwood Campus Administration Bldg, Rm 150
  South City Campus Rm East 147
• SLCC has a Director of Public Safety to assist
  the police departments in meeting the needs of
  each campus. The Director is Shane A. Crabtree.
  He can be reached at the following numbers
• Office 957-4571 Redwood Police Office 957-4270
• Vice-Presidents Office 957-4219

17
Actions to Take if Threatened

• Contact your supervisor immediately!
• Contact College Director of Public Safety (ext
  4571)
• Report incident to Kay Waters, Employee Relations
  Manager (ext 4212)
• Please report any circumstance that causes you to
  feel uneasy!

18
Possible Violence If Any of These Conditions
Exist

• Verbal abuse
• Excessive profanity
• Consistently argumentative
• Failure to cooperate
• Inappropriate sexual comments
• Negative attitude toward policies/procedures
• Inappropriate sexual comments

• Instigating harmful rumors
• Expressing suicidal thoughts
• Frequent displays of anger, such as clenched
  fists, red face, tight jaw (also known as
  posturing)

19
Strong Threat

• Expressing a desire or intent to harm others
• Open disobedience of policies procedures
• Vandalizing / stealing property for revenge
• Expressing feelings of persecution by others

• Sending sexual/violent notes
• Making suicidal threats/gestures
• Consistently acting out anger such as shouting,
  throwing or pushing objects, slamming doors,
  punching walls

20
What Should You Report?

• Names of any supervisory staff involved and how
  they responded
• What event(s) triggered the incident
• Any history leading up to the incident
• The steps which have been taken to ensure that
  the threat will not be carried out
• Suggestions for preventing workplace violence in
  the future

• Name of threat maker
• Name of victim or potential victim
• Where and when did it occur
• What happened prior to the incident
• Specific language of the threat
• Any physical conduct that would substantiate an
  intention to follow through on the threat.

21
By being proactive, working together and raising
awareness to the stresses that can come into
one's life, we can prevent violence from
occurring and ensure a safe and pleasant work
environment. 
Congratulations! You have successfully completed
the Workplace Violence Training (WPV). Your next
step is to print out the WPV Record. The record
explains the steps to receive credit for
completing the training.
Click here to go to your WPV Record