What do your members want Survey them

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What do your members want? Survey them!

• Undergraduate student chapter leader call
• December 10, 2008

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On todays call

• Chapter leader updates and Net Impact news
• Net Impact resources and suggestions for
  surveying your members
• How the UCLA Anderson School graduate chapter
  gathers information from its members

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Net Impact Central update

• Undergraduate program update
• The Net Impact Team is currently following up
  with chapters to ensure compliance with basic
  requirements http//netimpact.org/displaycommon.c
  fm?an1subarticlenbr227620
• Extended deadline December 20, 2008
• More planning to be done on chapter resources
• Direct inquiries to undergrads_at_netimpact.org
• Net Impact 2008 Conference follow-up
• More than 2,400 attendees
• Undergraduate members and leaders from 12
  chapters represented!
• http//www.netimpact.org/displaycommon.cfm?an1su
  barticlenbr2029
• Chapter notes

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On todays call

• Chapter leader updates and Net Impact news
• Net Impact resources and suggestions for
  surveying your members
• How the UCLA Anderson School graduate chapter
  gathers information from its members

5
Net Impact recommendations and tools for
surveying your members (1 of 2)

• Recommendations
• Gather feedback strategically
• Tie surveys and other data-gathering to specific
  planning
• This ensures data is collected for a specified
  purpose
• Gather feedback when you have members attention
• January back to school push
• Use feedback to tailor chapter content to
  members preferences
• Share aggregated feedback with your chapter
• Makes participating members feel appreciated
• Its a good way to communicate chapter priorities
  and direction

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Net Impact recommendations and tools for
surveying your members (2 of 2)

• Tools
• Sample surveys
• Austin Professional Chapter
• http//netimpact.org/associations/4342/files/Memb
  er20Interest20Survey20Result20Feb08.pdf
• Washington DC Professional Chapter
• http//netimpact.org/associations/4342/files/chap
  ter_leader_call_professionals_08_03_25-supporting_
  documents.pdf
• Sample survey analysis
• Net Impacts membership survey analysis
• http//www.netimpact.org/associations/4342/files/
  07_memb_survey.ppt
• Other best practices in the Chapter Leader
  Resource Portal
• Best Practices
• http//www.netimpact.org/displaycommon.cfm?an1s
  ubarticlenbr1515survey

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On todays call

• Chapter leader updates and Net Impact news
• Net Impact resources and suggestions for
  surveying your members
• How the UCLA Anderson School graduate chapter
  gathers information from its members

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How the UCLA Anderson School graduate chapter
gathers information from its members

• 1. Formal Online Survey All Members/Stakeholders
  
• 2. Feedback Session with Key Leaders/Members
• Present Survey Findings and Resulting Updated
  Agenda
• Brainstorm Agenda Improvements and Refinements
• 3. Exit Tickets for All Meetings/Events
• Evaluate Meeting/Event
• Provide Potential Future Improvements
• Document Actionable Takeaways

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