EFFECTIVE COMMUNICATION AND THE NURSING PROCESS

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EFFECTIVE COMMUNICATIONAND THE NURSING PROCESS
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COMMUNUCATION

• the exchange of information
• a vital part of everyday life

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PURPOSES OF COMMUNICATION

• to inquire
• to inform
• to persuade
• to develop rapport

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COMMUNICATION GOALS

• Obtain useful information
• Facilitate patient understanding
• Provide information and
• problem-solving skills
• Encourage acceptance of responsibility
• Foster independence
• Relieve stress
• Develop trust

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COMMUNICATION IN NURSING

• Nurses communicate when
• assessing patient needs
• planning care
• implementing care
• evaluating care

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Effective Communication Requires

• a caring and respectful attitude
• being an expert listener
• maintaining confidentiality
• being considerate and courteous
• preserving self-respect
• aiming for understanding

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Effective Communication the 6 Cs

• Clear
• Complete
• Concise
• Consistent
• Correct
• Courteous

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THE HELPING RELATIONSHIP

• The helper demonstrates
• caring
• hope
• sensitivity
• empathy
• unconditional positive regard
• empowerment

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CHARACTERISTICS OF THE HELPING RELATIONSHIP

• focused on the needs of the patient
• goal-oriented and purposeful
• time limited

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PHASES OF THE HELPING RELATIONSHIP

• Orientation Phase
• Working Phase
• Termination Phase

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ORIENTATION PHASE

• getting to know you phase
• sets tone
• introductions
• explain roles
• agreement reached on goals/contract
• trust develops gradually

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WORKING PHASE

• identification of the problem(s)
• nurse models and teaches
• effective problem-solving skills
• patient diligently practices these skills
• the overall goal is facilitating growth and
  change through use of the nursing process
• A- assessment
• P- planning
• I- intervention
• E- evaluation

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TERMINATION PHASE

• review and summary of goals met/unmet
• acknowledging feelings
• about termination
• ideally results in resolution of the identified
  problem(s)

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• Throughout all these phases, the patient is
  wanting to know what changes do I need to make
  in my life, and how will I cope with
• these changes.