Process-based IT Organisation at Statistics New Zealand

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Process-based IT Organisation at Statistics New
Zealand

• Prepared by Matjaž Jug

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Introduction

• Drivers for the introduction of process-based
  organisation
• Main three methodologies
• Project Management Framework (PMF)
• Software Development Lifecycle (SDLC)
• IT Infrastructure Library (ITIL)
• Changes in organizational structure
• Introduction of functional roles and teams
  specialization
• Centralization and consolidation of IT within new
  IT Solutions Group
• Lessons learned

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IT Strategy 2006 - 2010
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Project Management

• Revised Project Management Framework (PMF)
  introducued in 2004
• Project Governance structures support Framework
  and provide accountability for Outcomes and
  Outputs
• Formal structures include stakeholder input
  through Steering Committee
• Framework includes a formalised process for stage
  approvals and sign off
• Framework provides standardised documentation
  throughout life-cycle of project
  organisation-wide implementation

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PMF Governance Model
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Software Development LifeCycle

• In 2004 an audit was carried out into the
  capability of the software development process
  within Statistics New Zealand
• Result CMMI Capability 1 (Management by
  Heroics)
• A software development lifecycle (SDLC) was
  introduced within Application Services to improve
  this rating and therefore increase credibility of
  IT
• SDLC-fit V1.0 was updated to SDLC-fit V2.0 in
  2006

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V for Validation
?GR
Inception
Transition
UAT verifies the solution meets Business Reqs
Business Requirements
User Acceptance Test
LCO?
?IOC
Elaboration
System Test verifies the system meets Software
Reqs
Software Requirements
System Test
LCA?
Unit Test verifies the application meets
Application Reqs
Construction
Application Requirements
Unit Test
Code
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IT Service Support Delivery

• Statistics New Zealand has organized IT service
  support and service delivery processes by using
  ITIL (IT Infrastructure Library) framework
• Starting with the Service Desk and following with
  other processes like incident management, problem
  management etc. most of the processes have been
  successfully implemented within IT Operations and
  Services Division
• Introduction of ITIL-based Change Release
  policies, approved by Board in May and deployed
  in November 2007

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PMF, SDLC ITIL in Context
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Introduction of Functional Roles and Specialized
Teams (2004 - 2006)

• Functional roles in Application Services
• Business Analyst (BA)
• Project Manager (PM)
• Developer/Designer
• Tester
• Architect (Data, Solutions)
• Specialized teams
• Application Support team (separate from
  development)
• Architecture team
• Testing team
• BA team
• Delivery model changed to resource management
  model

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Centralization and Consolidation of IT as Part of
Wider Restructuring (2007)

• New IT organisational structure in place
• Centralized Vendor Management Procurement unit
• New Quality Assurance Division acting as a Single
  Stop Shop for business
• Centralized Demand/Delivery Management Process
  team within established within QA
• Small Technology / output -based development
  teams
• Resource Model replaced by Output Delivery Model
• All IT units centralized in IT Solutions Group
  (Architecture, Project Services)
• IT Solutions Group part of new Organisation
  Development Group, combining IT, Finance, HR,
  Corporate Support and PMO.

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Lessons learned - challenges

• Adoption of new processes is often seen (and
  usually is!) a new administrative burden
• New policy and adoption of templates is not
  enough
• Governance engagement become more complex
• Process from the vision to the delivery can be
  time consuming comparing to previous praxis.
• Increased focus on building things on the right
  way rather then building right things
• Challenge how to find and retain skilled staff
  has increased with the introduction of standard
  functional roles introduced in many other
  organizations

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Ishikawa FISHBONE diagram - ELECTRICITYUsually a
lot of potential reasons for a problem!
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Questions?
http//www.stats.govt.nz matjaz.jug_at_stats.govt.nz