North Carolina Community College System’s

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North Carolina Community College Systems
Hope ? Opportunity ? Jobs
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SBCN MISSION
To increase the success rate and number of viable
small businesses in North Carolina by providing
high quality, readily accessible assistance to
prospective and existing small business owners
and their employees. Each SBC will be a
community based provider of education and
training, counseling, information and referral.
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SBCN Today
The most extensive state funded small business
assistance program in the nation
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SBC Website
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History of SBCN

• 1984 State Funded first 13 SBCs (categorical
  funds)
• 1995 SBC at each of the 58 Community Colleges
• 1998 NC Community College State Board Approved
  SBCN Guidelines
• 2001 SBCN Awards for Excellence
• 2005 Received 1 million additional funding
• 2007 New Guidelines

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Small Business Center Network

• SBCs at each of the 58 Community Colleges
• Some SBCs have multiple sites or satellite
  offices
• SBC within 30 minute drive of every North
  Carolinian
• 100 State Funded through NC Legislature
• Colleges may provide additional funding or
  support.

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SBCN Organization
WESTERN REGION Dean Kanipe McDowell Community
College
CENTRAL REGION Ken Dillo Wake Technical Community
College
EASTERN REGION Anne Shaw Coastal Carolina
Community College
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SBC Purpose

• Economic and Workforce Development
• Job Creation
• Increase success rate and number of profitable
  small businesses
• Education and Training
• Counseling
• Information and Referral
• NOT FTE Centered!

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SBC Funding

• 5,398,848 to SBCs
• Base Allocation is 81,906
• Eligible for more based on performance
• Allocations to colleges range from 83,606 to
  103,306

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SBC Directors

• BA Degree
• Three or more years business experience in
  ownership or management or
• Advanced degree in business related field
  (Entrepreneurship, MBA, Accounting, Law)
• No bankruptcies within 7 years
• Exceptions rare and circumstances documented IN
  WRITING in personnel file

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SBC Directors

• Professional Credentials Levels 1 3
• 32 SBC Directors Level 3 Certification
• 10 SBC Directors Level 2
• 9 SBC Directors Level 1

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SBCN Services

• One-on-one Confidential Counseling
• Seminars/Workshops and mini-courses
• Resource Center

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One on one Counseling

• Free
• Confidential One-on-one
• Scheduled appointments of one hour
• FY 08-09 - 5,780 clients 94 satisfaction

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WHO is the SBCN Customer?

• Counseling Client
• Equal M/F
• Sole Proprietor
• Business Startup
• Business Plan Development
• Sources of Capital
• Encouraged to pursue other options
• Referred to appropriate next step

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Seminars /Workshops

• Free or nominal cost
• Responsive to community
• Core Offerings offered twice yearly
• FY 08-09
• 3,834 SBC Seminars
• 1,322 FTE Courses

-55,929 SBC Attendees -10,548 FTE
Attendees -66,477 Total Attendees Colleges
required to utilize 9,000/7,000 funds for
instruction (Cut in 08-09)
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Core Curriculum

• Offer at least two times per year
• How to Start a Business
• Financing Your Small Business
• How to Write a Business Plan
• Market Research and Marketing
• Record Keeping and Taxes
• NC REAL curriculum includes all topics

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Special Programming

• REAL Enterprises
• Export Assistance
• Incubators
• Micro-Lending
• GATE
• Business Success in Tough Times / SBTDC
• Part of 12 in 6 JobsNOW Initiatives

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WHO is the SBCN Customer?

• Seminar Attendees
• Predominately Female (63)
• Caucasian (66)
• Service, Retail, Manufacturing, Construction,
  Wholesale
• Exploring, Start-up, Expanding
• (53)
• Operating Business
• (47)

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Resource Centers

• Books
• Handouts
• Videos
• DVDs
• Up to Date Resources, Computer and Internet
  Access

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Evaluation and Measurement Standards

• SBCN Annual Report
• SBCN Evaluation/Site Visit (every 4 years)
• NCCCS Education Program
• Auditors Review (as needed)
• Satisfaction data tracked and acted upon
• Excellent SBCs

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Small Business Center Network (SBCN)
Community Partners

• Small Business Technology Development Center
• BLNC - Department of Commerce
• Rural Center Business Resource Alliance
• Cooperative Extension Service
• NC REAL Enterprises
• Small Business Administration (SBA)
• SCORE
• NC Military Business Center
• Self Help Credit Union

NCCCS, February 2005
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Small Business Center Network (SBCN)
State and National Partners
NACCE Council for Entrepreneurial Development
(CED) Kauffman Foundation North Carolina
Department of Administration (HUB) North Carolina
Department Agriculture (Agritourism) North
Carolina Department Commerce (Export Ready)
North Carolina Department of Labor (OSHA) North
Carolina Rural Economic Development Center North
Carolina Business Incubator Association
NCCCS, February 2005
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Excellent Partners
SBC/SBTDC MOU signed in 2007 Business Success in
Tough Times Seminars Kaufmann initiative in
Charlotte region Reciprocal referrals
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Guidelines, Policies, and Procedures

• SBCN Guidelines are the official word on what
  to do and not do regarding SBC programs and funds
• SBCN Guidelines last revised in 2007
• Three year implementation cycle

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Inquiries and Linkages

• Telephone Log
• Knowledgeable of other service providers
• Community Involvement IS part of their job
• Chambers of Commerce
• Economic Development Entities
• Banks and Financial Institutions
• Accounting, Legal, other private service
  providers
• Other educational entities

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Local Responsibilities

• Funds will NOT be used to produce FTE except SBCN
  approved entrepreneurship offerings.
• Full-time Director
• Only SBC duties and responsibilities
• SBC Director WILL administer all SBC activities
  and develop relationships with business community
• Must use State Logo, SBC Name, etc.
• Advisory Committee

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SBC Facilities

• Dedicated site readily accessible
• Office
• Area for Confidential Counseling
• SBC location, facilities, equipment, signage,
  internet access, website, and other support shall
  be equal to that provided other MAJOR programs

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Reporting

• Seminars coded self supporting
• Distinction between SBC using SBC funds, other
  regular budget funds, other self supporting funds
• SBC Annual Report (July 1 June 30) due July
• Annual report must include financial recap,
  signed by the President

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Evaluation

• NCCCS Education Program Auditors Review
• SBC Annual Report
• SBC on site review (every four years)
• Excellent Small Business Center of the year

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Performance Enhancement Process

• SBCN Director or VP Economic Workforce
  Development recommendation
• NCCCS President decision
• SBCN Director forms Performance Enhancement Team
  to develop Performance Enhancement Plan
• Re-evaluate within one year
• NCCCS President recommend to state board not to
  provide funding
• Local College can re-apply after one year

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Funding

• Subject to Subchapter 2D
• 9,000 MINIMUM for seminars/workshops
• Performance Based Funding recomputed every two
  years
• Currently seminar/workshop attendance, FTE
  attendees, counseling clients, small business,
  sites
• Proposed changes includes jobs created, increases
  in profit, capital investment, excludes FTE
  efforts.

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On the Horizon

• SBTDC/SBC leadership at NC Department of
  Commerce
• Scott Daugherty
• Commissioner of Small Business
• Dr. George Millsaps
• Assistant Commissioner of Small Business

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Questions?
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