Team-Building & Norms

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Team-Building Norms

• HRT 382

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Thanks to

• Ken Blanchard, Patricia Zigarmi, Drea Zigarmi,
  authors of Leadership and the One Minute Manager
• Ken Blanchard, Donald Carew, and Eunice
  Parisi-Carew, authors of The One Minute Manager
  Builds High Performing Teams
• R. B. Lacoursiere, author of The Life Cycle of
  Groups Group Developmental Stage Theory

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Thanks to

• Stephen P. Robbins, author of Organizational
  Behavior Concepts, Controversies, and
  Applications
• Tools for Teams Building Effective Teams in the
  Workplace, edited by Craig Swenson
• Robert H. Woods and Judy Z. King, authors of
  Quality Leadership and Management in the
  Hospitality Industry

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Individual Development

• Competence
• Knowledge
• Skill
• Commitment
• Confidence
• Motivation

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Individual Development Stages
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Coaching Choices

• Directive Behavior
• Supportive Behavior

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Coaching Stages

• Directing
• Structure, organize, teach supervise
• Coaching
• Direct and support
• Supporting
• Praise, listen facilitate
• Delegating
• Turn over responsibility for decision-making

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Group Development

• Orientation
• Called Forming in Tuckmans model
• (from Robbins)
• Uncertainty about purpose, structure leadership
• Members are testing the waters
• Dissatisfaction
• Called Storming in Tuckmans model
• Characterized by intragroup conflict
• Members accept the existence of the team, but
  individuals resist the constraints on their
  individualism

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Group Development

• Resolution
• Called Norming in Tuckmans model
• Characterized by cohesiveness, identity,
  structure, and a set of expectations
• Members develop closer relationships
• Productivity
• Called Performing in Tuckmans model
• Structure of the team is fully functioning
• Members energy has moved from getting to know
  phases to getting the work done

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Group Development

• Tuckman Jensens model includes a final phase
  called Adjourning
• This would be characterized by a temporary
  committee completing a task or achieving results
  based upon a goal
• Your team may go through these five stages twice

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Group Developmental Stages
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Group Orientation

• Instructors will form the initial teams
• The Management Plan and HRT 383 will help you
  frame your purpose
• Instructors will offer insight into structure,
  but what your team does and how it gets
  accomplished is your business

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Group Dissatisfaction

• What might you expect?
• The Team
• Your management position
• Your week of management
• Formal vs. Informal Leadership

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Group Resolution

• Behavioral Norms
• State Actions
• State Behaviors
• Focus on the POSITIVE
• Team Code of Conduct

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Decision-Making Model

• Mind-Set
• What norms of behavior have worked for you in
  previous groups or teams?
• What challenges did you face?

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Decision-Making Model

• Problem definition
• Each team needs a set of working norms
• These are living, breathing norms

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Decision-Making Model

• Solution Criteria
• Must Everyone participates in development
• Must State in behavioral terms
• Must Every team will have and use
• Should Solidify agreement with consensus
• Nice, too All Thumbs Up

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Decision-Making Model

• Possible Solutions
• Each person make a list of his pr her top three
• Compare and combine lists
• Discuss and adjust
• Solution Choice
• Implementation

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Example Norms

• We will refrain from sidebars, plops, and any
  activities that detract from the group process.
• Notice the jargon?
• We will maintain and share a positive attitude.
• We are willing and eager to help one other.
• We believe in being respectful of each other at
  all times.

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Example Norms

• We will maintain communication with each other,
  whether day or night.
• We will be open, honest and professional in our
  communication at all times.
• We will openly share our thoughts and ideas with
  the team
• We will be courteous and truly listen when others
  are sharing their thoughts and ideas.

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Example Norms

• We will not bring our personal conflicts to the
  group.
• We will follow through on our individual and our
  team responsibilities.
• We will be responsible to each other, in part by
  doing what is needed for others and for
  accomplishing what is agreed upon.

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Example Norms

• We will respect diversity and welcome discussion
  from all members of the group.
• We will share their expertise and workload with
  one another.
• We will be punctual, prepared, positive, and
  actively participate in all meetings.
• Consensus will be reached after thoughtful,
  inclusive input.

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Example Norms

• And, of course
• We will have fun and enjoy the process!

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Group Production

• Getting the Management Plan done
• Why not just jump right in?
• Creating a guiding purpose
• Team Philosophy
• Team Mission

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Group Adjournment

• Temporary break
• What will happen next quarter?
• Forming
• Storming
• Norming
• Performing
• Adjourning

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Whats Next?

• Forming
• Storming
• Norming
• Performing