PETERSHAM TAFE

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PETERSHAM TAFE
Diploma of Hairdressing
Salon Management
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This Course is directed at existing and
intending salon owners and managers in the Hair
and Beauty industries.
The Diploma of Hairdressing Salon Management
develops skills and knowledge in small business
management and salon supervision through a
combination of work based activities and off the
job learning.
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Length Of The Course

• Part-time 1 year
• 1 day per week
• Nominal hours are 354 hours
• Through gaining RPL (recognition of prior
  learning) and depending on the students learning
  ability the hours may be reduced resulting in
  early completion.
• Flexible
• Correspondence

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Recognition Of Prior Learning

• TAFE recognises the skills and knowledge you have
  gained through previous studies and work
  experiences.
• There is a process that you will have to go
  through to apply for RPL.
• If you wish to apply for RPL your teachers will
  assist you with the process

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At the completion of the course learners will be
able to

• Plan the business activities of the salon

• Monitor and manage the business activities

• Monitor and respond to Customer requirements

• Promote the salon and its services

• Provide team leadership and supervision to the
  staff of
• the Salon

• Develop and monitor systems to ensure the
  efficient
• functioning of the salon

• Develop and implement the OHS system for the
  salon

• Select and recruit staff

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The Diploma of Hairdressing Salon Management has
a course structure of 10 Units. One group of 6
compulsory units in (group 1) and one group of 4
elective units (group 2)

• To achieve the qualification learners
• must complete All 6 compulsory units in Group 1
• and
• All 4 elective units in Group 2

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Group 1Compulsory Units

• BSBSBM406A Manage Finances
• WRHSM502A Manage Hairdressing Service and Sales
  Delivery
• WRHSM502A Promote a Hairdressing Business
• WRR03B Provide a Safe Working Environment
• WRRPM2B Recruit and Select Personnel
• WRRPM3B Lead and Manage People

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Group 2Elective Units

• BSBFLM507A Manage Quality Customer Service
• BSBMK404A Forecast Market and Business Needs
• BSBSBM404A Undertake Business Planning
• WRRPM1B Administer Human Resources

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Manage Finances

• Implement Strategies for Management of Finances
• Legal requirements for keeping financial records
• Procedures for receipting cash
• Effective financial record keeping
• Review Strategies for Management of Finances
• Source documents
• Accounts receivable / debtors ledger Accounts
  payable / creditors ledger
• Monitor Strategies for Management of Finances
• Bank reconciliation
• Cash flow / Petty cash
• Performances measures

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Manage Hairdressing Services and Sales Delivery

• Maintain and improve hairdressing services and
  sales delivery
• Maintain and Improve salon turnover and profit
  margin
• Manage contingencies
• Negotiate the supply of product
• Co-ordinate staff training and support
• Provide a harmonious and productive working
  environment

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Promote a Hairdressing Salon

• Develop marketing strategies
• Determine a marketing mix for the business
• Implement marketing strategies
• Monitor and improve marketing performance

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Provide a Safe Working Environment

• Duty of care
• OHS laws explained
• Getting started with OHS

• OHS policies
• Staff Consultation
• Assess and Control Risks
• Train Staff
• Establish and Maintain Record Systems

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Recruit and Select Personnel

• Hiring the right staff
• Defining Future Staffing Requirements
• Job description
• Interviewing
• Managing staff
• Performance and appraisals
• Recruit Staff
• Assess and Select Applicants
• Full-time, part-time or casual
• Recruiting methods eg. Advertising

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Lead and Manage People

• Lead the Team, Lead by Example
• Delegate responsibility
• Motivating staff, Feedback and rewards
• Managing poor performance
• Develop Self
• Develop and Communicate Team Objectives
• Establish, Develop and Improve Teams
• Consult With the Team
• Support The Team
• Team management
• Leadership qualities, traits, styles

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Manage Quality Customer Service

• Ensure delivery of quality products and service
• Services are Delivered and Maintained to
  Standards Agreed By The salon and Clients
• Salons Customers Service Policies
• Salons Customers Service Procedures
• Codes of Practice
• Problem Solving
• Decision Making Strategies
• Monitor, adjust and report customer service
• Legislation

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Forecast Market and Business Needs

• Review Current Business Performance and
  Capability
• Evaluate The Market

• Articulate the Needs of the Market and the
  Business
• Build and Maintain Networks

• Using Networks - Business / Personal
• Feasibility Study

• Requirements that lead to business success
• Requirements that lead to success of a proposed
  business venture

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Undertake Business Planning

• Identify the Elements Purpose of a Business
  Plan
• Write Organisational Goals
• Research Data Required for Organisational
  Planning
• Perform a S.W.O.T. Analysis
• Describe the Organisations Proposed Structure
• Describe the Organisations Marketing Sales
  Requirements

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• Describe the Organisations Product/ Operational
  Strategies
• Describe the Organisations Possible Specialist
  Service Providers
• Identify Develop Organisational Risk Management
  Strategies
• Describe the Organisations Financial Viability
• Present a Written Business Plan

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Administer Human Resources

• Implementing Staffing Levels
• Monitoring Staff Performance
• Identifying and Minimising Potential Industrial
  Relations Problems
• Developing and Implementing Training Plans
• Communicate two-way information and ideas
• Building and maintaining effective relationships
• Managing difficulties to achieve positive
  outcomes
• Developing trust and confidence
• Actively monitor and evaluate team outcomes
• Participate in team formation and planning
• Contribute to and manage team performance