Cisco%20Systems%20Architecture:%20ERP%20and%20Web-enabled%20IT

1
Cisco Systems Architecture ERP and Web-enabled
IT

• Case Analysis

2
Set the Stage

• Cisco is frequently cited as an information Age
  company in contrast to an Industrial Age company.
  
• What are the key factors that differentiate Cisco
  as an Information Age company? Who Cisco is?
  What are their competency?
• How would you characterize the role of Pete
  Solvik as CIO?

3
ERP Implementation

• How was the decision made to implement ERP?
• Evaluate the analysis made to recommend ERP to
  the Board, and the quality of the justification.
• What were the key factors that enabled the team
  to implement ERP in 9 months at Cisco?
• To what extent can Cisco experience in ERP
  implementation be applied to other companies?

4
I-Net Applications and Benefits

• How did Cisco build out their I-Net at Cisco to
  electronically connect with the customer?
  Identify the benefits that were enabled by this
  initiative.
• Identify the main benefits of the strategic I-Net
  at Cisco, and estimate the range and type of
  benefits you think that they achieved.

5
Reduction in Operating Costs (FY 2000)

• Single enterprise 170m
• New Product Introduction 402
• Autotest 108
• Direct Fulfillment 15 m
• CCO Commerce 65 m
• Total 760m

6
Financial Impact of Internet Business Solutions
(FY 00)

• Supply Chain Management (695 m)
• Cost (307 m) Income
• Income Faster time to market (388m)
• Customer Care (506m)
• Workforce Optimization (86m)
• Total Financial Impact (1,352m)

7
New Challenges Beyond 2000

• What new challenges does Cisco have to address?
  Identify these challenges in terms of technology,
  economy, and market competition.
• How would Ciscos past success affect its future?
• What should the CIO recommend?