QUALITY MANUAL

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QUALITY MANUAL

• Presented by
• Villa
• Teresa
• David
• Vladimir

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AGENDA

• Introduction
• Definitions
• Quality
• Quality System
• Quality Manual
• Brief history
• Overview
• Quality Manual
• Elements of a Quality Manual
• Advantages Summary

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What is quality?

• Quality is a series of characteristics of an
  element which make it capable of satisfying
  explicit and implicit requirements

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Quality System

• The organization, structure,
  responsibilities, procedures, and resources, for
  ensuring the quality of a product or service.
• The first step in building a Quality System is a
  Quality Manual.

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What is a Quality Manual?

• A Quality Manual is the main, top-level document
  which establishes the quality policies and
  objectives of an organization.

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History

• 18th century B.C.
• if anyone give another silver, gold or anything
  else to keep, he shall show everything to some
  witness, draw up a contract and then hand it over
  for safe keeping.

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History

• 1959 quality system for U.S. Defence and
  aerospace industry was implemented
• 1987 ISO was established

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What is ISO?

• ISO produces international standards for
  business, government, and society.
• The number one requirement is a
• Quality Manual

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AGENDA

• Introduction
• Definitions
• Quality
• Quality System
• Quality Manual
• Brief history
• Overview
• Quality Manual
• Elements of a Quality Manual
• Advantages Summary

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What will a Quality Manual provide to a company?

• Overall it provides evidence of what specific
  controls are implemented to ensure
  product/service quality.
• Who will benefit ?
• Customers
• Suppliers
• Employees The Company
• ISO

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A Quality Manual should.

• Address all Quality System elements
• Contain or refer to quality procedures
• Documentation

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The Importance of Documentation
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Benefits of Documentation Quality Manual

• The Key is to move towards
• Consistently repeating the best practices
• and
• Improving those processes which are lacking

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4 Levels of Documents
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AGENDA

• Introduction
• Definitions
• Quality
• Quality System
• Quality Manual
• Brief history
• Overview
• Quality Manual
• Elements of a Quality Manual
• Advantages Summary

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So, what exactly do we find in a typical Quality
Manual?

• You might just find things like

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Basic Quality Manual Outline

• 1) Introduction
• 2) Policy and Objectives
• 3) Definitions
• 4) Quality System
• 5) Organization
• 6) Authority and Responsibilities
• 7) Compliance
• 8) Internal Review and Audit
• 9) Documentation and Change
• 10) Purchasing
• 11) Inspection and Testing
• 12) Training

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1) Introduction

• Who is the Company?
• What does it do?

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2) Objectives

• Why would anyone go to the trouble of assembling
  a Quality Manual anyway?

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3) Definitions

• Maybe you already know exactly what technotronic
  process management refers to, but in case youre
  a little foggy

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4) Quality System

• How will we ensure that this company produces a
  quality product?

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5) Organization

• Just use a chart for this one

Managing Director
Sales Director
Financial Director
Business Manager
Sales Manager
Support Manager
Credit control
Admini-stration
Purchase Ledger
Support Eng.
Ware-house
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6) Authority / Responsibilities

• The various departments of a company, such as
  Sales, Engineering, Finance, etc and what the
  people there are supposed to be doing.

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7) Compliance

• Obviously, the company needs to stay in line with
  whatever governing body theyve been certified by
  (ISO, etc)

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8) Internal Review / Audit

• Things SEEM to be rolling along nicely, but how
  would we really know if there was a problem? By
  waiting for our customers to tell us?

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9) Documentation and Change Control

• Obviously, you cant have people fiddling with
  important documents on a whim, but documents WILL
  need occasional updating, so

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10) Purchasing

• You want to produce a high-quality product, so do
  you REALLY want to do business with Jethros
  baRgun SupPliz because theyre cheap as borscht,
  or a fully certified and accredited company?

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11) Inspection and Testing

• Your company may prefer to let its customers
  tell them that last shipment screwed up 150,000
  worth of THEIR production, or

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12) Training

• Who knows? Maybe the company can readily find
  people who already know how to operate Zweiger
  Loopertronic TJ1453-A1Fs, but in case no one has
  a clue

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AGENDA

• Introduction
• Definitions
• Quality
• Quality System
• Quality Manual
• Brief history
• Overview
• Quality Manual
• Elements of a Quality Manual
• Advantages Summary

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Customizing your manual ?!

• Meaning to identify with which standards your
  company needs to comply.
• Consider synchronizing your quality manual with
  the quality standards.

YOU ARE DOOMMED IF YOU DID NOT COMPLY!
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ADVANTAGES OF QUALITY MANUAL

• To prevent risks
• To detect deviations
• To correct errors
• To improve efficiency
• To reduce costs
• To meet customer needs
• To market company

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SUMMARY

• Introduction
• Definitions
• Quality
• Quality System
• Quality Manual
• Brief history
• Overview
• Quality Manual
• Elements of a Quality Manual
• Advantages Summary

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References

• www.bizmanualz.com
• www.cartoonstock.com
• www.Documents and Settings\Computer
  User\Desktop\presentation\Sample Quality
  Manual.htm
• www.Documents and Settings\Computer
  User\Desktop\presentation\NIST Weights and
  Measures Division Quality Manual Template - Type
  Evaluation Laboratory.htm
• www.Documents and Settings\Computer
  User\Desktop\presentation\ISO 10013 Quality
  Manual Development Guide in Plain English.htm
• www.benitaepstein.com
• www.Documents and Settings\Computer
  User\Desktop\presentation\dqs.htm
• www.Earnest John Group of Companies.htm
• Quality Systems, February, 12th 2003 GQO-PM/ SB
  Seminar Brazilian HA Novartis (Global Quality
  Operations)
• www.quality-works.com