Harvard Business Review on Knowledge Management

1
Harvard Business Review on Knowledge Management

• Discussion of Chapters 1- 3

• MIS 580
• September 27, 2005
• Arab Salem

2
Contents

• The Coming of the New Organization
• By Peter F. Drucker, 1988
• The Knowledge-Creating Company
• By Ikujiro Nonaka, 1991
• Building a Learning Organization
• By David A. Garvin, 1993

3
Drucker A futurist

• "Productive work in today's society and economy
  is work that applies vision, knowledge and
  concepts -- work that is based on the mind rather
  than the hand."
• Landmarks of Tomorrow - 1959
• the typical business will be knowledge-based,
  ... it will be what I call an information-based
  organization
• The Coming of the New Organization, 1988
• "The most valuable assets of a 20th-century
  company were its production equipment.   The most
  valuable asset of a 21st-century institution,
  whether business or nonbusiness, will be its
  knowledge workers and their productivity."
• Management Challenges for the 21st Century,1999

4
Druckers Approach

• knowledge-based organization
• No middle management
• nonprofit organizations
• Knowledge workers
• specialists who direct and discipline their own
  performance
• work together as a team to achieve a common goal.
  
• Are we becoming a knowledge society?

5
Nonakas Approach

• Knowledge Creating Company
• processing of objective information
• tapping into the intuitions, insights, and
  hunches of employees
• making it available for testing and
• use in the whole organization
• Two types of knowledge
• creation of new knowledge can occur at any level

6
Drucker vs. Nonaka
7
Garvin's approach

• focuses on the importance of having an
  organization that learns
• five activities that are the foundation for
  learning organizations
• opening up of boundaries across the functional
  departmental boundaries to stimulate the flow of
  knowledge

8
Resources

• Peter F. Drucker on a Functioning Societyby
  Joseph A. Maciariello
• Leader to Leader, No. 37 Summer 2005
• http//www.pfdf.org/leaderbooks/L2L/summer2005/ma
  ciariello.html
• 'The nonsense of 'knowledge management'',
  Information Research-An International by Wilson,
  T. D.
• Electronic Journal, vol. 8, no. 1. 2003
• http//informationr.net/ir/8-1/paper144.html