May 16 Slide 1

1
Panel Discussion Professional Development for
Technology Professionals

• Panelists
• Nathan Carpenter, CITES Help Desk
• Mike Corn, Security Services Information
  Privacy
• Lynnell Lacy, CITES Departmental Services
• Kathy Lyons, CITES Help Desk
• Ginna Moore, CITES Departmental Services
• Philip Nyman, CITES Departmental Services
• Andrea Van Proyen, CITES Strategic Communications

2
Development Opportunities

• Associations
• Conferences and Seminars
• Certifications
• Training

3
Create a Professional Development Plan

• Assess present skills evaluate opportunities
• Create a plan for continuous development that
  updates and refines existing skills and create
  new skill sets by
• identifying specific, realistic goals
• charting your course list each action
  required for completion
• determining a timeframe for reaching your
  goal.
• Network with co-workers and join CITES other
  technology groups, at UIUC and beyond.

4
Associations

• ACM is the world's oldest and largest educational
  and scientific computing society. Since 1947 ACM
  has provided a vital forum for the exchange of
  information, ideas, and discoveries. www.acm.org
• ACM SIGUCCS fosters the professional development
  of practitioners involved in the support,
  delivery, management, and leadership of
  information technology services in higher
  education. www.acm.org/siguccs
• Central Illinois Oracle Users Group
• Sign up at CIOUG-L_at_listserv.uiuc.edu

5
Associations (contd)

• CITES Help Desk Consortium is a membership of
  departmental staff who provide direct computing
  support to their customers. http//www.cites.uiuc
  .edu/hdconsortium/
• EDUCAUSE is a nonprofit association whose mission
  is to advance higher education by promoting the
  intelligent use of information technology.
  http//www.educause.edu/
• UIUC Webmasters Forum provides a forum for
  exchanging information about resources,
  techniques, good practices, and general news
  related to the UIUC web presence.
  http//www.webmasters.uiuc.edu/info/listserve.html
  

6
Training Resources

• Apple Certification Programs http//train.apple.co
  m/certification/
• Black Hat Briefings and Training www.blackhat.com
  
• CITES Training Services http//training.cites.uiuc
  .edu/
• FAST3 www.fast3.uiuc.edu
• Gartner Events and Pod Casts http//www.gartner.co
  m/
• Help Desk Institute (HDI) http//www.helpdeskinst.
  com/
• SANS Institute www.sans.org
• Training for Business Professionals
  www.T4B.uiuc.edu
• Zavata (formerly STI Knowledge)
  http//www.zavata.com/
• ZelTech IT Services www.zeltechit.com

7
Certifications

• Many major software and hardware vendors have
  online white papers and webcasts you can access
  free of charge. Some offer seminars and many
  offer certification tracks.
• Certifications test your knowledge and experience
  against standards.
• e.g. MS comprehensive lineup OS, database,
  software, desktop support

8
Conferences and Seminars

• ACM SIGUCCS Conferences http//www.siguccs.org/con
  fer.htm
• Educause Conferences, Seminars and Institutes
• http//www.educause.edu/Conferences2CSeminars2Ca
  ndInstitutes/31
• Microsoft TechEd
• http//www.microsoft.com/events/teched2006/default
  .mspx
• Microsoft TechNet seminars (free)
  http//www.microsoft.com/hk/technet/seminar/defaul
  t.mspx
• UIUC Webmasters Brownbags and Annual Forum
  http//www.webmasters.uiuc.edu/

9
Discussion Resources

• (http//listserv.uiuc.edu/archives/index.html)
• - CITES-Techsupport--OFFICIAL CITES communication
  channel to campus techsupport community
• - CCSP--discussion list
• - UIUC webmasters--discussion list
• CITES wiki--UNOFFICIAL discussion arena
• (https//wiki.cites.uiuc.edu/wiki/homepage.action)