Gearуid Doheny,

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Introduction and Welcome

• Gearóid Doheny,
• Chairman, Ireland Special Interest Group

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Introduction and Welcome

• Introduction to Glanbia
• Glanbia and SAP
• Ireland Special Interest Group

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(No Transcript)
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Introduction

• International Consumer Foods, Food Ingredients
  and Nutritionals Group.
• Headquartered Kilkenny, Ireland.
• Operations Ireland, UK, Germany, USA and
  Nigeria 4,000 employees.
• Three Operating Divisions Agribusiness, Consumer
  Foods and Food Ingredients.

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• 2004 Group turnover 1.8 billion operating
  profit 83.5 million (1).
• Listed Irish and London Stock Exchanges
• Market capitalisation c. 900 million.

(1) Continuing operations
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Agribusiness

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Consumer Foods
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Food Ingredients
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and SAP
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Introduction / Background

• Commenced with SAP in 1998 established Glanbia
  Core Model
• Program of SAP Roll-outs since then
• The Cheese Co- UK Foodservice - UK
• Meats Ireland Food Ingredients Ire
• Dairies - Ire Chilled Foods - Ire
• Cheese UK (JV 50/50) Foods Inc - US
• SWC US ( JV 50-25-25 Oct 2005) Nutritionals
  Europe/US
• Agri - Ire ( 2006)
• Established
• Shared Services (Finance AR, AP, Travel Mgt,
  Payroll (non SAP) )
• Group Purchasing

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Introduction / Background

• 24 x 7 operation
• 1,200 SAP users
• SLA with our business units 99.97 in 2005
• Managed Services HP, BT
• Group IT staff of 65 people business focus
• Work through key relationships with business
  personnel
• Operate a certified SAP Customer Competency
  Centre
• Operations in Ireland, UK and US
• Group IT merged with SSC in 2005 to form Glanbia
  Business Services

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Structure
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IT Elements
Customer Relationship
Supply Chain
Business Intelligence
Business Performance Platform
Business Activity Monitor
Operations
Quality Management, Production Planning, Plant
Maintenance
Transactional Base
Finance, Purchasing, Stock Management, Sales
Distribution
Transaction Support

• EDI, Bulk Printing, Data Capture, Quest, Web EDI,
  Document Management

IT Services
Desktop, Network, Servers, Management
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Business Performance Platform (BPP) - Capabilities

• Powered by SAP CRM
• Advanced Up-selling / Cross-selling Complaints
  Handling with SLA and escalation
• Call Centre Management Call Lists,
  Auto-escalation, Productivity reporting etc
• Powered by SAP CRM, Mobile
• Visit Planning Objective Setting
• Customer Contact Management, Structured
  Intelligence Gathering, Remote Reports
• Powered by SAP SEM
• Business Planning and Simulation Sales
  Forecasting
• Consolidation - 2006
• Powered by SAP BW
• Service Level Reporting for Sales and Complaints
  Sales Planning reports
• Transportation Costing analytics
• Powered by SAP Financial Supply Chain
• Under assessment currently Collections
  Management Dispute Management
• Collaborative Billing

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Platforms

• ERP SAP Enterprise 4.7
• Upgrade from 4.0B in 2004
• BI SAP BW 3.5
• Upgrade from 3.0b5 in 2005.
• CRM SAP CRM 4.0
• Partnership with SAP in developing Ver. 4.0 Order
  Capture for Consumer Foods sector.
• SEM SAP SEM 3.1b
• Upgrade to 4.0 planned, 2006.

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Challenges

• Standardisation of Transactional Base processes
  generally achieved
• Beginning to progress Operational processes
• Exploitation of Opportunities around CRM SCM
• Gap on performance management systems ( CPM
  vision)
• Business Intelligence, Planning Forecasting
• Manufacturing Execution Systems
• Agile response to J.Vs and Acquisitions
• E-enablement and process automation
• Increasingly complex architecture / landscape /
  skill sets
• Provide Low Cost Services / Add Value in a High
  Cost economy !

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Ireland Special Interest Group
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Opportunities

• Collaboration
• Sharing Knowledge
• Access to SAP Experts SAP Strategy
• Lobbying SAP
• Including Link to SAP Development requests
• Networking / Establishment of Technical Forums
• BASIS - Technical BW
• BW Users - Finance automation
• ABAP / Developer Forum - Others..
• Other possibilities
• Potential for sharing e.g. development resources
  ?
• Collaboration on end-user training mechanisms ?

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Challenges

• Needs to be more than just 4 meetings a year
• Need active support and personal involvement from
  each organisation
• Diversity of Industries / Sectors
• Identify and focus on areas of commonality
• Potential for smaller sub-communities through
  networking
• Pressures of the Real Job
• Important Vs. Urgent
• Keep the momentum going !

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Today

• Introductions
• Craig Dale An Introduction to the User Group
• Open Forum Discussion
• Fuelled by Questionnaires
• How to get the most out of this opportunity
• Build picture of Purpose and focus of Ireland
  User Group
• Topics for future meetings
• Other initiatives
• Richard Brown Roadmap from BW to BI
• AOB, Feedback and close

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Thank You