dolabuy.com's return policy

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Dolabuy.com's Return Policy

• General and Special Return/Cancellation Policy

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Our Commitment to Satisfaction

• Online purchases require flexibility and support.
  Dolabuy.com understands that and wishes to create
  a satisfying and enjoyable shopping experience
  for you.
• The Return and Cancellation Policies below were
  written to accommodate customers needs and also
  to address the specific nature of our
  merchandise.
• If you cant find the answer to your questions
  about our Return and Cancellation Policies on
  this page, please feel free to visit our Contact
  Us page for customer service assistance.

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General Return and Cancellation Policies

• Return Policy
• Our Customer Service representatives determine
  eligibility for refunds and exchanges once
  customers have contacted us and explained their
  reason for return. As we dont sell refurbished
  or previously-owned items, any items you return
  must be unaltered, undamaged, and in factory
  condition with all original tags and packaging.
  Items showing alteration, damage or use cannot be
  returned. Items that are unaltered, undamaged and
  unused, but not in original factory condition and
  packaging, are subject to a 15 restocking fee,
  to be deducted from the agreed-upon return amount.

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• Returning packages without prior approval from
  Customer Service will halt or delay your return.
• All returned items must be in brand-new
  condition, unused and with original tags and
  packaging. Requests to return items due to
  quality issues, damage during shipping,
  color/style/size error or allergic reaction from
  use must be accompanied by photos or other
  evidence that clearly shows the problem with the
  item received. We reserve the right to charge a
  handling fee on all items returned for other
  reasons.
• Please note that Product-Specific policies apply
  to the following categories Wigs, Customized
  Sports Outdoors.
• For all returns, please Login to My Orders and
  submit a return request form to Customer Service
  within 7 days of receiving your order.

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• If we shipped you the wrong item You have the
  option of 1) exchanging it for the correct item,
  or 2) returning it for a full refund. Customers
  must confirm their eligibility for an exchange or
  return with Customer Service before sending items
  back.
• If we shipped you an item in the wrong color You
  are eligible for a full refund. (1.Note All
  items sold by us are being described to the best
  of our abilities, as accurate as possible, and
  with utmost conscientiousness on our part.
  However, to avoid any potential oversights, we
  respectfully request your assistance in helping
  us to make this a mutually satisfactory
  transaction by reviewing item description and
  photos, and asking all questions PRIOR TO
  ORDERING. 2. Also note that Perceived color
  differences due to the display settings of your
  computer monitor are not grounds for a refund.)

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• If we shipped you a defective item You are
  eligible for a refund or exchange depending on
  your option 1) exchanging it 2) returning it for
  a full refund. Customers must confirm their
  eligibility for an exchange or return with
  Customer Service before sending items back.
• If you arent satisfied with your purchase You
  may be eligible for a return or exchange
  depending on your option 1) exchanging it, you
  should pay the resend fee 2) returning it for a
  refund consisting of product purchase price.
  Customers must confirm their eligibility for an
  exchange or return with Customer Service before
  sending items back.

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General Cancellation Policy

• - Orders cancelled within 24 hours of payment
  confirmation will be eligible for a full refund. 
• - Orders cancelled more than 24 hours after
  payment confirmation but before shipping will be
  eligible for a partial refund consisting of the
  95 of the full fund.
• - Once your order has been shipped, it can no
  longer be cancelled.
• To cancel an order, please Login to My Orders and
  request a cancellation.

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Return and Cancellation Policy for Specific
Products

• Wigs
• Return Policy
• Your satisfaction is our goal! Wigs are eligible
  for return within 7 days of receiving your order
  if the customer finds quality issues, receives
  the wrong item, experiences an allergic reaction
  from wear, or has a package lost or damaged
  during shipping.  If none of these situations
  apply but you are unsatisfied with your purchase,
  you may be eligible for an exchange or refund of
  the items price within 7 days of receiving your
  order.

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1. Quality Issues

• Wigs with quality issues (including damage and
  poor quality) are eligible for a full refund
  within 7 days of receiving your order. When
  requesting your refund, please be ready to
  provide Customer Service with photographs clearly
  showing the problem with the items. Returned wigs
  must be in brand-new condition, unused and in
  original packaging.

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2. Allergies

• Wigs that cause an allergic reaction after use
  are eligible for a return within 7 days of
  receiving your order. When requesting the return,
  please be ready to provide Customer Service with
  medical proof of the allergic reaction (such as a
  doctor's note).

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3. Wrong Item Shipped

• After confirming the style or color of wig sent
  to you is not what you ordered, you will have the
  option of keeping the wig you received or sending
  it back to exchange for the correct one within 7
  days of receiving your order. If you prefer to
  keep the wig you received, we will refund the
  price difference if the wig you purchased is more
  expensive than the one you received.

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4. Loss or Damage during Shipping

• Wigs that were lost or damaged during shipping
  are eligible for a refund of the full purchase
  price plus shipping costs. Please obtain "Proof
  of Damage" documentation from your delivery
  carrier within 7 days of receiving your order,
  and provide it along with photographs showing the
  damaged packaging so that Customer Service can
  process your refund.
• Requesting Refunds or Exchanges
• When requesting a return for any of the 4 reasons
  listed above, please be ready to provide
• 1. Original order number2. Reason for exchange3.
  Photographs clearly showing the problem with the
  item 4. Requested replacement items name, number
  and color5. Your shipping address and phone
  number

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Cancellation Policy for wigs

• - Orders cancelled within 24 hours of payment
  confirmation will be eligible for a full refund. 
• - Orders cancelled more than 24 hours after
  payment confirmation but before shipping will be
  eligible for a partial refund consisting of the
  95 of the full fund.
• - Once your order has been shipped, it can no
  longer be cancelled
• If you would like to cancel your order, please
  Login to My Orders to proceed.
• When you receive an email entitled "Payment
  Confirmation for Order_______ with dolabuy.com",
  your payment has been confirmed.

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Customized Sports/Outdoors

• Return Policy
• Customized Sports/Outdoors items with no quality
  issues can be returned within 7 days of receiving
  your order. Shipping costs must be paid by the
  customer and returned items must be in their
  original condition, showing no sign of
  customization or wear. Please clearly identify
  the reason for the return on the package. As we
  dont sell refurbished or previously-owned items,
  any items you return must be unaltered,
  undamaged, and in factory condition with all
  original tags and packaging. Items showing
  alteration, damage or use cannot be returned.
  Items that are unaltered, undamaged and unused,
  but not in original factory condition and
  packaging, are subject to a 15 restocking fee,
  to be deducted from the agreed-upon return amount.

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• Returning packages without prior approval from
  Customer Service will halt or delay your return.
• 1.  Quality Issues
• Customized Sports/Outdoors items that are
  defective or have quality issues (such as obvious
  stains or tears) are eligible for a full refund.
• 2.  Size Errors
• Sports/Outdoors items with an actual measured
  size of at least 2 cm larger or smaller than the
  size chart on our website, and which we consider
  will affect wear of the item, are eligible for a
  full refund. Errors of less than 2 cm are not
  grounds for a refund
• If you choose the wrong size you have two
  options1) exchange it, you should pay the resend
  fee 2) returning it for a refund consisting of
  the product purchase price.

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Cancellation Policy -Customized Sports/Outdoors

• - Orders cancelled within 24 hours of payment
  confirmation will be eligible for a full refund. 
• - Orders cancelled more than 24 hours after
  payment confirmation but before shipping will be
  eligible for a partial refund consisting of the
  95 of the full fund.
• - Once your order has been shipped, it can no
  longer be canceled
• If you would like to cancel your order, please
  Login to My Orders to proceed.

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The End -- www.dolabuy.com