Wireless Voice and Data Solutions

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Thank you for joining our Webinar. We will begin
shortly. Please call into the voice portion of
this presentation. Attendee 866-212-0875 ,
Access Code 479787
Wireless Voice and Data Solutions
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DuraFon Long Range Systems Technical Training

• Introduction Product Overview
• Base Placement Installation
• Programming
• Handset Registration
• Line Dedication
• Call Groups
• Handset Naming
• PBX Options Programming
• Phonebook / Speed Dial
• Configurations Applications
• EnGenius Warranty Repair
• Q A

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Introduction Product Overview
DuraFon Technical Training Webinar Presented
by Douglas Bowersox

Product Manager
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What is a DuraFon System?

• Analog Cordless Telephone System
• 902-928 MHz for maximum range
• Small, Medium and Large Systems (1X, 4X, PRO)
• Systems can Support from 1 to 32 Analog PBX or CO
  Lines
• Systems can support up to 90 DuraFon Handsets or
  Walkies

• Private and Secure 2-Way Radio System
• Full Duplex Handset to Handset 2-Way Radio
  System
• Supports up to 90 DuraFon Handsets or Walkies
• Built in Broadcast Page (single handset,
  group or all)
• Works Independent of the DuraFon Base!

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DuraFon Handset

• The LCD display has LED backlighting
• The 1st line of LCD consists of icons
• RSSI (Receive Signal Strength Indicator
• Call in-progress (On/Off Hook)
• Intercom in-progress
• Handset ID
• Text Envelope (1X / 4X only)
• Two-Digit Address Index
• Line Indicator
• Speakerphone (1X / PRO only)
• Battery Strength

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Handset Facts
Silver
Black
Green
Blue
1X
4X w/charger
PRO
DuraWalkie
DuraFon Handsets work only with the DuraFon
System it was manufactured for Colored Face
Plates will help identify the Handset type For
enhanced coverage use the Optimal Antenna

(included with all systems and handsets)
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Standard System Features

• 9 programmable PBX functions per handset
• 6 hours talk time, 50 hours stand-by time
• Adjustable Ringer / Vibration / Silent
• Broadcast Page (All, Handset or Group)
• Call Hold
• Caller ID / Call Waiting Caller ID
• Call Logs (dialed, missed, received)
• Last Number Redial
• Music on Hold Source Input
• Mute
• Private Secure 2-way radio system

DuraFon 4X
DuraFon PRO
DuraFon 1X
DuraFon 1X 4X include Text Messaging
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12 Floors of In-Building Coverage

• Brokerage Firms
• Professional Service Firms
• Hospitality
• IT Maintenance

250,000 sq. ft facility coverage

• Assisted Living Facilities
• Big Box Retailers
• Data Centers
• Warehouses
• Grocery Retail Stores

3000 acres outdoor coverage

• Farms Ranches
• Car Lots
• Sports Parks
• Marinas

PBX Compatible, Private and Secure
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DuraFon 1X Base

• Antenna
• The antenna port has a reverse thread connector
  to remove turn Clockwise. Improper installation
  may damage the connector
• When using an External Antenna, locate the
  antenna (not the base) as high as possible to
  improve LOS (line of sight)

• LED
• Power Indicates base station has power
• In-Use Indicates an active telephone line/port
• Intercom Indicates an active intercom call
• Broadcast Indicates an active broadcast page

• Reset Button
• Restores base to factory settings
• All handsets (including Admin) and additional
  bases (PRO) must be re-registered

• Registration Key (REG)
• Sets base to receive registration requests from
  handsets
• Assigns handset ID 10-99

• Line
• Standard RJ-11C/CA
• DuraFon 1X includes additional AUX/OUT RJ-11C/CA
  

Audio-in 3.5mm audio cable (included)
DC In Volume
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DuraFon 4X PRO Base
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Base Placement Installation
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Security, Interference and RF
(radio frequency)

• The DuraFon uses Frequency Hopping Spread
  Spectrum (FHSS) technology at 902 to 928MHZ.
  WiFi networks use 2.4GHZ and 5.8GHZ, so our
  system will not interfere with WiFi networks
• Maximum output power is approximately 700mW on
  both handset and base. It
  auto-adjusts down when it is not needed to a
  minimum of 76mW (handset)
• Nothing is sold in the USA with this much power
  and range without a license.
• Why does EnGenius use 900Mhz?
• Contrary to common belief, range is actually
  better at lower frequencies. Lower frequencies
  are less absorbed by objects and less affected by
  walls, buildings, trees, and even open air.
  Additionally, we use 900MHZ to avoid the sharing
  of WiFi networks, which would not only cause
  interference, but also reduce range for our
  system as well. Thirdly, the FCC allows more
  power to be used at lower frequencies because
  lower frequencies are safer for human exposure.
• FHSS allows multiple pieces of equipment to use
  the same frequency at a time, with little to no
  noticeable interference. Our base stations
  require just 20 feet of separation.

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Avoid Interference
Maintain 3 feet from other electronic devices and
20 from other bases
Position the base station so the signal from
handset to base requires
the least amount of
walls and obstructions to get to each other.
Do Not Place Base Units or Antennas near
Electrical Panels,
Large Machinery, Metal Objects or other Base Units
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Do a Site Survey
Take a Walk

• Never assume full coverage. Do a site survey
• Before spending time permanently wiring the base
  station verify coverage first
• With a 1X system use the intercom from handset to
  base
• For 4X and PRO system turn off Line Detection
  (this disables the DuraFon from detecting if a
  real line is connected to the base. This will
  give you the talk path from the DuraFon port.
• To test the range and coverage of the 2-way radio
  simply place an intercom call handset to handset
  (No base
  is required for the 2-way radio site survey)

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Interface Options
PBX/CO Interface
RJ11 Jacks (one jack per line/port)
Or
Connect RJ11 Cords to Base Ports One cord per
line/port
66M1-50
Crimp RJ11 connectors to 4pr cable
4X PRO require (4) RJ11 Cords 1X system
requires (1) RJ11 Cord
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DuraFon Programming
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Programming Recommendations

• PBX Programming
• It is recommended to program the PBX for
  Internal Dial Tone First
• Program Day/Night/Delay ringing per customers
  requirements for each port
• Create Dial X Pool Group for outside line
  access
• Use Hunt Groups and Call Groups to increase
  DuraFon productivity
• Program Analog Port Names for CLID (if PBX
  supported)
• Programming of the DuraFon
• Handset Registration required for all additional
  handsets
• Line Dedication for each DuraFon handset
  (requiring Dedicated Extension)
• Create Phone Book entries for all of the internal
  extensions
• Program handset Naming for each DuraFon handset
• Program PBX Options on each of the handsets

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System Administration
Only Handset 10 11 can administer the advanced
features such as line dedication, auto attendant
and base registration
Menu options vary between products and software
versions, consult the User Guides included with
each system
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Handset Registration

• The handset included with the base should
  not need to be registered. You will need to
  register all new and replaced system handsets
• 1) Power the base unit on
• 2) Power on the handset to be added
• 3) On the handset, press MENU and press 6
• 4) On the Durafon base unit, press and hold
  the REG button on
  the left side of the base unit
• 5) All the LED lights should light up when
  registration mode is entered
• 6) Press 1 on the Keypad
• 7) Handset will indicate Successful Registration
  and Handset ID will have been
  assigned
• 8) Press END to exit to main menu

Menu
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4X or PRO Default Line Settings
By default ALL lines/ports ring ALL handsets
Default inbound/ outbound to all handsets
Port 1
Central office line or pbx analog port extension
Default All Handset
Port 2
Default All Handset
Default inbound/ outbound to all handsets
Central office line or pbx analog port extension
Default All Handset
Default inbound/ outbound to all handsets
Port 3
Central office line or pbx analog port extension
Default All Handset
Default inbound/ outbound to all handsets
Default All Handset
Port 4
Central office line or pbx analog port extension
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Concept of Line Dedication
1 to 1 ratio Handsets to Ports
Line 1, dedicate handset? yes. Dedicate
to extension 10
Port 1
Central office line or pbx analog port extension
Line 2, dedicate handset? yes. Dedicate to
extension 11
Default All Handset
Port 2
Default All Handset
Central office line or pbx analog port extension
Line 3, dedicate handset? yes. Dedicate
to extension 12
Default All Handset
Default inbound/ outbound to all handsets
Port 3
Central office line or pbx analog port extension
Line 4, dedicate handset? yes. Dedicate
to extension 13
Default All Handset
Default inbound/ outbound to all handsets
Default All Handset
Port 4
Central office line or pbx analog port extension
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Programming Line/Port Dedication
1) Using the Administrator handset (ID 10 or 11)
press Menu - 9 - 1 - 4 2) Use the handset
Scrolling keys (arrow keys) until Line 1 appears
in the display 3) Select OFF (this will turn the
Auto Attendant off on this line / port) 4)
Select YES (display will read Dedicate line?) 5)
Enter the handset ID 10 for line 1 Repeat
steps 2-5 for Line 2 ID 11 Repeat
steps 2-5 for Line 3 ID 12 Repeat
steps 2-5 for Line 4 ID 13
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11

Line 1
Line 2
12
Line 3
Line 4
Scrolling Keys
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Programming Call Groups
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Handset Naming
Nursing x17
By default all DuraFon Handsets have a Welcome
banner It is recommended that you replace this
with a user name and PBX ext
1) From the DuraFon handset press Menu - 5
5 2) Press Delete until Welcome is erased 3)
Using the Keypad enter the Name and Ext of the
DuraFon handset 4) Press Save End until the
display returns to the main screen 5) Repeat for
each handset
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Programming PBX Options

• Preprogrammed PBX Functions for each handset
• 1) Select a handset press Menu - 5 - 9
• 2) Select ADD and key in the feature name using
  the dialpad i.e. Call Park
• 3) Select Save and enter the PBX analog feature
  code and select Save
• 4) Select ADD to enter another code or press END
  until display returns to idle
• 5) Repeat for each Handset

PBX Codes can only be accessed while on a call.
It is recommended that you only program features
that are required during an active call such as
Call Park or a Flash Ext for a quick direct
transfer of a call. Nine PBX codes Maximum
Valid digits 0,1-9 For Flash press the Talk key
For Pause press the key two times quickly
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Phonebook
The DuraFon PRO supports 90 entries in the
phonebook
It is recommended that you program Phonebook
entries with internal extension numbers and
common PBX features such as PAGE, VM Access or
any time saving PBX code.
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Configurations Applications
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Dedicated Configuration
Maximum 4 Handsets per Base on the
4X and PRO
One PBX Port for each DuraFon Port
Maintain 20 between Bases for Maximum Range
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Workgroup Configuration
Home Goods
Garden Center
Automotive
PBX programmed for a 4 port hunt / call groups
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Multi-Base Coverage Enhancements
Parallel connect Ports 1-4 on each base unit (up
to 8 bases) for Extreme Range options
DuraFon PRO systems only!
Use Base Select feature via the Handset otherwise
the PRO Handset will automatically connect to a
base when out of range of Base 00
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PBX Broadcast Page (PRO Only)
PBX
Desk phones can access the Broadcast Page
of the DuraFon Handset
Dedicate an Analog Port from PBX to Dedicated
Broadcast Port on PRO Base
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Remote / Multi-Base Broadcast
Configure Port 4 of each base as a Broadcast Port
Extended Long Range Push-2-Talk Broadcast Page
Up to 8 Remote Locations DuraFon PRO Only!
Base
Base
Base
Base

• Reach hard to cover areas
• Vaults
• Refrigeration / Coolers
• Cellars / Basements
• Extend In-Building Penetration
• Extend 2-Way Radio Square Foot Coverage

Base
Base
Remote feature limited to PBX or
Provider Services T1, VOIP, TIE,
OPX
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External Antenna

• The external antenna kit can increase range
  substantially in LOS (line of sight)
  applications
• Ak10L consists of one piece of 10 meter (33feet)
  LMR-400 low loss coax, and one 6 dbi antenna.
• Ak20L consists of one piece of 20 meter (66feet)
  LMR-400 low loss coax and the same 6dbi antenna
  kit.
• The coax connectors are reverse thread (left
  hand), TNC type for the base side, and reverse
  thread Type N for the antenna side. The FCC
  requires us to do this.
• Why and why not use the antenna kit
• The difference in db gain between the standard
  antenna that comes with the base, and the
  external antenna (with all factors included like
  cable loss) is approximately 2 to 3db.
• Range is not improved by gain, but rather by
  increasing the view of line of sight.
• This means that in-building applications may not
  benefit from the antenna kit, unless it allows
  you to position the antenna somewhere there are
  less overall obstructions, than where you could
  have mounted the base station otherwise.
• Outdoor applications, height is king. The higher
  you mount the antenna, the greater the range
  youll get.

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Coverage Enhancements
Use the External Antenna to gain additional
coverage for handsets at the docks, in the fields
or on a campus.
DuraFon PRO Base
Antenna Splitter
External Coverage
Internal Coverage
Maintain 20 between antennas and bases to avoid
interference
Use lightning protection kit outdoors!
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Indoor Use Antenna Application
Several Floors Up
1x, 4x, or PRO
Splitter
Middle Floor
Several Floors Down
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Why use a Splitter?

• Indoor / Outdoor application
• In some building construction types, especially a
  metal building, signal loss is huge between the
  inside and the outside.
• If an external antenna were used outside, signal
  inside would be poor, and if the antenna remained
  indoors, then the outdoor coverage would be poor.
• Indoor but different zone application
• A large wall, or separation (office etc.) between
  one section of a building and another.
• The net loss in the splitting is negligible as
  compared to the losses associated with the
  obstruction.

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External Broadcast Page Options
Broadcast Page can be heard on overhead paging
and the DuraFon Handsets
Technical Tip Connect an audio cable
to the headset port of a DuraWalkie and to the
input of the amplifier as your External Page
Adaptor
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Troubleshooting Repair
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Technical Support Documents

• Quick Reference Sheets are available at
  www.engeniustech.com/telecom/support
• For the Sn-900/920
• The Durafon 1x
• The Ep-490 / Durafon 4x
• Durafon PRO
• Also FAQ sheet for PRO
• Quick Reference Sheets include
• Basic Troubleshooting
• Reset a base station or handset
• Register a handset to a base
• Re-assign registration id to a handset
• Configure line dedication or grouping for 4 line
  models
• Also available upon request
• Advance setup audio adjustment instruction sheet
  for microphone and speaker output
• Frequency adjustment instructions
• Rma requests available by using our website ERMA
  page
• You must first create an account, then log in to
  https//www.engeniustech.com/crsystem/login.aspx
• http//www.engeniustech.com/telecom/support/servic
  e-request.aspx

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Questions Answers
www.engeniustech.com888-735-7888 EnGenius Sales
Department (option 1)
email sales at
sales_at_engeniustech.com
EnGenius Technical Department (option 2)
email support
at support_at_engeniustech.com