Chapter 11: Telling the Truth in Organizational Settings

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Chapter 11 Telling the Truth in Organizational
Settings

• What are some ways that organizations can
  respond to adversity in a truthful and
  responsible manner?
• How can organizations be made accountable for
  their actions?
• Should controlled media be used to distrubute a
  institutions message?

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Chapter 11 Telling the Truth in Organizational
Settings

• Case 47 A Good Thing?
• Case 48 A Committed Front?
• Case 49 A Sale at the Local Nonprofit?
• Case 50 A Web of Caring

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Case 47 A Good Thing?

• Facts Empirical Definition
• Values
• Principles
• Loyalties

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• Martha Stewarts legal troubles set the stage for
  some interesting and controversial public
  relations moves.
• Does Stewarts use of controlled media to
  present her case jeopardize the chance of a fair
  trial?
• Should Martha have talked openly to the public
  and journalists before she chose to use a
  controlled medium to present her case?

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Case 47 Additional links

• Marthatalks.com The website Martha put up to
  defend her innocence.
• Martha on Trial Special page devoted to
  coverage of the trial.
• Video Statement by Martha Stewart Marthas
  video statement regarding her conviction and
  sentencing.
• The Martha Stewart Crisis A look at what Martha
  Stewart did right with her public relations
  campaign.
• Jail Bait Criticizes Stewarts moves in the
  wake of her indictment.

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Case 48 A Committed Front?

• Facts Empirical Definition
• Values
• Principles
• Loyalties

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• It has become increasingly common for
  corporations to set up front groups that look
  like independent non-profits.
• Does the fact that front groups hide who backs
  them destroy their credibility?
• What would be a responsible way for front groups
  to carry out their activities?
• What can the public do to demand truth from
  groups like these?

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Case 48 Additional links

• Industry-funded organizations A definition of
  and information on front organizations funded by
  large companies.
• Center for Consumer Freedom A look at a well
  known front group for the restaurant, alcohol and
  tobacco industries.
• Front Groups How to Spot a Fake A look at
  front groups and how to spot them.
• The Center for Consumer Freedom The homepage of
  a front group for the tobacco, alcohol, and food
  industries.
• ConsumerDeception.com A website dedicated to
  exposing front groups that deceive consumers.

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Case 49 A Sale at the Local Nonprofit?

• Facts Empirical Definition
• Values
• Principles
• Loyalties

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• Non-profit organizations have increasingly turned
  to for profit ventures as a way to provide extra
  funds.
• In what ways should non-profits be made
  accountable for their for-profit ventures?
• How can non-profits ensure that their primary
  attention is still given to the people they
  serve?

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Case 49 Additional links
Partnership of Non-Profit Ventures Coalition of
non-profit organization who run for-profit
ventures on the side. Profits for Non-profits?
A look at for-profit ventures by non-profits and
the good they can accomplish. Profit Pays Off
A look at what non-profit organizations are doing
to increase funding. Nations Capital Child and
Family Development Homepage for the
organization that runs Make a Difference
Catering.
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Case 50 A Web of Caring

• Facts Empirical Definition
• Values
• Principles
• Loyalties

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• After one of their flights went down Swissair
  acted quickly and received rave reviews from the
  victims relatives for their compassionate
  response.
• What is the best way for a company to respond to
  a disaster?
• How can techonology aide crisis response?
• Which of the ethical systems could be best
  applied to situations such as this?

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Case 50 Additional links

• Swissair Flight 111 Full coverage of the story.
• Swissair Flight 111 photos Pictures from the
  disaster.
• Disruption Threat Negative Publicity A look at
  what to do when disaster strikes a company and
  how Swissair is a positive example.
• Swissair-Delta Get High Marks For Disaster
  Response SR111 Tests the Mettle of the Alliance
  Swissair is praised for its response to the
  tragedy.