Stijn Oomes, TU Delft

1
Scaling-up Support for Emergency Response
Organizations
Stijn Oomes, TU Delft Martijn Neef, TNO ISCRAM -
18 April 2005
2
organization awareness

• Delft Cooperation on Intelligent Systems
  (DECIS) - partners Thales, TNO, TU Delft, U of
  Amsterdam - project Combined Systems
• Martijn Neef TNO-FEL ? TNO DV (TNO
  Defense, Security, Safety)
• Stijn Oomes Thales ? TU Delft (TUD
  Man-Machine Interaction)

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organization awareness

• emergency response organization
• our focus ? first phase, scaling-up
• our goal ? design support systems for
  organization awareness

4
emergency response organization
5
Volendam cafe fire
6
Volendam cafe fire

• What happened?
• 3 minute burning of Christmas decoration
• casualties caused by fire, smoke, and stampede
• 263 people wounded, 14 people dead

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scaling-up
30 minutes after incident ? 40 ambulances on
scene
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Volendam cafe fire

• What went wrong in managing the crisis?
• operational command
• arrived on-site after 1.5 hours
• inexperienced
• tactical and strategic command
• not in place
• Mayor did not lead

9
organization awareness agents
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agent communication
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Coordinated Regional Incident Response Procedure
(GRIP)
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Incident Command System (ICS)