Establishing Knowledge Communities with KM Portals

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EstablishingKnowledge Communities with KM
Portals
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• What is a Community?
• A group of people who are somehow held together
  -- by proximity, common interest,
• by purpose

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• Why do communities form?
• People seek understanding
• People seek to be understood
• Ultimately, people seek validation of who they
  are, and what they do
• Communities define us as much aswe define
  communities

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• How can a Portal make a community work?
• Portals can provide a virtual place to
• understand, and to be understood
• exchange information
• validate ideas and thoughts with people
• do things
• get stuff

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• Whats essential to a community?
• Trust.

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• What is the foundation for trust?
• Integrity
• Consistency
• Accuracy
• Availability
• Applicability
• Context

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• What is the expression of trust?
• Ensuring that all members of the community always
  receive the
• Single Best Answer

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Trusted Single Best Answer
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From a Trusted Source
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In a Trusted Community
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Benefitsto the Enterprise
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• Whats the community benefit?
• When people trust the Portal
• they trust each other
• they understand each other
• they understand the roles and contributionsof
  others as well as their own
• they work more effectively together

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• Whats the business benefit?
• Greater Competency
• Everyone knows what they need to know in order to
  be effective at their jobs
• Greater Productivity
• People share information with each other so that
  everyone knows what everyone else knows

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• Whats the business benefit?
• Greater Innovation
• People use shared information to create better
  products and services, faster
• Greater Responsiveness
• Everyone is able to work together effectively to
  respond to an unanticipated event

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Ultimate Benefit
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• Mature and functioning communities deliver
• Increase to the the Bottom Line
• Decrease costs
• Make transactions happen faster, better
• Focus on a high-fidelity Supply Chain
• Increase to the the Top Line
• Need to increase revenue
• Make interactions happen faster, better
• Focus on a high-fidelity Demand Chain

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The Authoritative KM Portal Solution _at_American
ManagementAssociation
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• The American Management Association Portal
• Baseline Portal Objective
• Create a single point of entry for AMA users to
  access company intranet content, desktop
  applications, company MarCom, etc. in an
  interface that is both structured and controlled
  by AMA as well as personalized to the user in a
  "My Yahoo" fashion

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• The American Management Association Portal
• Knowledge Management Portal Objective
• Build an environment where courses built for
  customers can be reused in a broader market,
  lowering course development costs and raising our
  ability to meet customer needs quickly.
• Integrate the Sales, Consulting Services, and
  Product Communities

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• The Knowledge Management Portal Business Solution
  that builds community through establishing TRUST
• Gathers, integrates, and distributes the best
  data, information, knowledge, practices,
  processes, training and experts from disparate
  sources
• Provides receivers high fidelity information
  centered around their specific business contexts
  and language

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• The Knowledge Management Portal Business Solution
  that builds community through establishing TRUST
• Provides easy select-and-find search for single
  best answer
• Creates and reinforces an environment of
  interaction, collaboration and learning

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• The Knowledge Management Portal Business Solution
  that builds community through establishing TRUST
• Helps readers find experts, helps experts find
  readers
• Empowers readers to provide critical feedback and
  insight

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• The Knowledge Management Portal Business Solution
  that builds community through establishing TRUST
• Enables authors in creating and refining content
• Distills information down to support the use of
  wireless portals

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• The Knowledge Management Portal Business Solution
  that builds community through establishing TRUST
• Quick and easy -- to install, change and scale
• Provides a secure environment for creating and
  delivering information

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The Knowledge Management Portal Solution
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