About Edgewater Technology

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About Edgewater Technology

• Technology Management Consulting Firm
• Focus on middle and Global 2000 market
• Founded in 1992
• Headquartered in Wakefield, MA
• Publicly Traded (NASDAQ EDGW)
• 330 Employees
• Represented in over 33 states
• 1800 projects completed to date

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Insurance Industry Practice

• Industry Segment
• PC Insurance Companies
• Life and Annuity Insurers
• Disability Insurers
• Brokers and Agencies
• Insurance Marketplace Software Products
  Services
• Trade Associations

• Insurance Clients

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What is Web 2.0?
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The Challenge Can it work for Insurance?
Overall, without surprise, the insurance industry
has not adopted social tools. Jeremiah Owiang, on
his blog. 4/26/08
I cant see any way that Im going to see
insurance as a social experience I think our
relationship with an insurance company is
necessarily adversarial and one of mutual
mistrust. Therefore it is impervious to social
tools Jeff Jarvis, his blog, 4/26/08
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This is NOT Web 2.0 for insurance
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Web 2.0 is an attitude, not a technology. Its
about enabling and encouraging participation
through open applications and services.
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Web 2.0 Primary Components
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Spheres of Web 2.0 Activities and Benefits
For Customers
Better Service and understanding of products and
options
Outlet to opinions, Risk Prevention advice and
self expression
Ease of doing Business, Anytime, Anywhere.
Self Service
Social Activity and Interaction
Collaboration and Engagement
Visibility into Trends, opinions and problems. A
chance to influence.
Customer Satisfaction, Loyalty, reduced costs
Build Relationships, get immediate feedback and
gain Loyalty
For Insurers
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Insurance Web Communication and Collaboration
Landscape
Insurance Related Public Forums
Public Website
Public Collaboration
Client Self Service
Agent White Label Client Self Service
Client Collaboration
Agent - Client Collaboration
Agent Blogs and Forums
Employee Portal
Agent Portal
Agent Collaboration blogs, forums
Employee Collaboration
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Insurance Web 2.0 Trends and Opportunities
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Agent Engagement Collaboration
Solicit Ideas and innovations
Enhance portals with collaboration features
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Our Mortal Enemy Information Silos
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What is a Mashup?
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Enterprise Mashup
Source Visual Fusion
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Insurance Mashups
Billing
Policy Management
Agent
Client
Case Management
Rating
Insurance Mashup
Collections
Risk Management
Front Office
External Players
Insurer
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Social, Mobile and Location based applications

• Closest Hospital with directions
• Closest garage or towing service

Be where your users are
Iphone / Android
Facebook / MySpace
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Alternative Business Models

• Peer to Peer lending is here
• Peer to Peer Insurance is coming
• P2P
• B2B

http//www.peertopeerinsurance.com/
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Lessons Learned

• High User Expectations
• Agile approach and methodologies
• Biggest Challenges
• Access to data
• LOB data consolidation
• Organizational rigidness

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Web 3.0 The Semantic Web?