Title: DAKSHIN HARYANA BIJLI VITRAN NIGAM
1DAKSHIN HARYANA BIJLI VITRAN NIGAM
2Formation of Haryana Power Utilities
It had been proposed to privatize one
Distribution Company by forming a JVC in
1999-2000. Though, process began, proposal was
subsequent put on hold.
3Basic Facts - Haryana Power Sector
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5DHBVN/UHBVN JURISDICTION
6Profile -1
- DHBVNL is the successor company of erstwhile
HSEB. HSEB was divided into four different
companies Generation, Transmission and two
Distribution Companies DHBVN was formed in
July-1999. - DHBVNL is a Distribution Company with license to
distribute electricity in South Haryana covering
9 Districts. - DHBVNL buys power from Haryanas Power Generation
Company (HPGCL) and then sells power to its
consumers.
7Profile - 2
- Transmission company is HVPN it has
jurisdiction above 33kv voltage. - Distribution Company DHBVN has jurisdiction over
33kv and below voltages. - There are three voltage systems in DHBVN 33kv,
11kv and .433 kv. - Electricity is transmitted from major generating
stations at 400kv and then stepped down to
220/132/66/33/11 kv voltages.
8Profile - 3
- Usable electricity voltage is .433 which comes
to your home after a transformer has changed it
from 11kv/11000 voltage to .433 voltage.
9Statistics-1
- No. of Districts - 9
- No. of Operation Zones- 2
- No. of Operation Circles- 6
- No. of Operation Divns.- 23
- No. of Operation Sub-Divns.- 113 (Including 11
Sub-offices) - No. of MP Circle- 2 (Gurgaon Faridabad)
- No. of MP Divisions- 4 (Faridabad, Gurgaon,
Hisar Bhiwani) - No. of MT Labs- 3 located at
Faridabad, Gurgaon Hisar
10- Statistics-2
- No. of Consumers 18.64 Lacs
- No. of Employees 10,345
- Connected load 5,810 MW
- No. of 33KV Sub-Stations 133 Nos.
- No. of 11KV Feeders 2,298
- Length of 33KV line 1,798 Kms.
- Length of 11KV HT line 33,970 Kms.
- Length of LT lines 52,200 Kms.
- No. of Transformers 73,514
- Districts are Sirsa, Fatehabad, Hisar, Bhiwani,
Narnaul, Rewari, Gurgaon, Faridabad and Mewat.
11Statistics-3
12DHBVN Power Supply
- DHBVN purchases 3 crore units everyday to send to
its consumers at rate of Rs. 3/- - DHBVN is able to bill only 70 - i.e. 2 crore
units per day 1 crore units are lost every day
stolen away. - Losses are 30 but if we consider commercial
losses also (people not paying dues on time)
losses become 36.
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15LOAD DEMAND W.R.T. GROWTH IN HARYANA
14 growth rate
9 growth rate
Existing peak demand is 4951 MW
16YEARLY CAPACITY ADDITION SCENARIO
17SHORTFALL SCENARIO AFTER ONGOING CAPACITY
ADDITION PROGRAMME
18- STRATEGY TO REDUCE THE GAP BETWEEN DEMAND AND
SUPPLY - Procurement of about 2000MW through tariff based
competitive bidding. - Non-Renewable Energy sources (about 260 MW).
- Short-term Bilateral arrangement.
- Demand Side Management.
19Present Loss Level
20State-wise TD Loss () 2003-04
NationalAverage 32. 53
21TD LOSS IN THE COUNTRY (In )
(Source CEA)
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26Anti-theft Measures
- Electricity Act 2003 theft is now an offence
2 years in jail plus penalty. - Special Courts one ADJ in each distt.
- Special police stations to come up shortly.
- Intensive checking.
- Informer scheme informer gets upto Rs.
50,000/-. Information through telephone, email,
letter.
27Customer Expectations
- Uninterrupted power supply
- At appropriate price
- With Human Face
28Strategy At work
29Customer Care Policy
- We aim to listen to our customers and deliver
responsive, high quality, value for money,
customer focussed services. - We will
- be speedy, efficient and polite, no matter how
you contact us - provide fair and accessible services to all
groups and individuals in a way to suit your
needs without discrimination
30Customer Care Policy
- provide well-trained and easily identifiable
staff - always provide a contact name, phone number and
e-mail address for your enquiry - greet you clearly and politely with 'good
morning' or 'good afternoon', our service area
and name and respect your rights to
confidentiality, privacy and safety.
31Customer Care Policy
- We also aim to
- answer your telephone call within four rings
- reply to your e-mails within two working days,
and your letters within four days - let you know if we are not able to provide a full
response within this time, with our reasons why,
and aim to reply within 10 working days - see you within 10 minutes of your arrival when
you visit us and give you an appointment so that
you can visit us and we can visit you. - We promise to
- continue to improve our service to you by acting
on your comments, compliments and complaints
positively and learning form our mistakes and - clearly explain our complaints procedure and
follow it, keeping you informed of the progress
of your complaint
32Customer Care - 1
- CCC customer care centres in each district.
- Single point interface with Nigam for all
consumers transparent procedures. - All facilities under one roof duplicate bill,
cash/cheque payment, new connections, power
outage complaints, meter related complaints, CFL
and Meter availability. - Online Cash Collection Any time payment
machines. - Proper receipt of complaints
- Definite timeframes for redressal
33Customer Care - 2
- Customer Newsletter availability at CCCs and
also on website - Nigam website www.dhbvn.com
- GM Customer Care gmcustomercaredhbvn_at_gmail.com
- Customer Care Advisors
- Meeting with RWAs/ Industry Associations every
month - Customer need not physically travel to Nigam
offices e.g. new connections DHBVN employee
shall come to your home to complete formalities. - Web/telephone based complaint filing unique
complaint number for tracking.
34Customer Care - 3
- Mobile fault repair vehicles
- Tower wagons for repair at top of pole
- BSK Bijli Suvidha Kendras in all districts for
all power outage complaints
35Loss Reduction Plan
- Technical Loss Reduction
- Commercial Loss Reduction
36Why technical losses?
- Lines/Transformers show resistance to flow of
current hence losses - 1 can be lost in wires.
- 3 can be lost in transformers
- Heated wires/transformers can increase losses.
- Loose joints can cause losses.
- Reactive Energy
37Reducing Technical Losses
- Reduce purchase of units/ Increase units billed
- Improve collection efficiency
- Matching carrying capacity of lines with respect
to load - Optimal loading of lines and transformers
- Redundancy in the distribution system
- Adequate reactive power compensation
38Technical Loss Reduction - 1
- HVDS in all villages by end 2007.
- Better Transformers - Amorphous core
transformers being inducted earlier steel
core. The core (magnetizing or no load
losses) get substantially reduced. - Type Load Losses NL Losses
- 63kv DT 155 Watts 60 Watts
- 100kv DT 220 Watts 80 Watts
39Technical Loss Reduction -2
- Re-configuration (change over of loads or feeding
source). - Re-conductoring (Replacing existing conductor by
higher size or conversion of single to double
circuit). - Shunt or series capacitor installation (switched
and fixed). - Auto voltage booster.
- Additional link lines.
- As a last resort to go in for
another sub-station followed up by
reconfiguration.
40Technical Loss Reduction - 3
- Software tools are available for the studies to
be made is termed as IOSP - (Integrated Optimum System Planning) in order to
determine and prioritize such works, which
result in maximum LRVI (loss reduction and
voltage improvement) with least investment.
Based on cost benefit ratio, the best option for
investment can be chosen. - Combination of GIS and network analysis tools
like Power Net. - However these studies are to be done keeping in
view future load growth aiming for a five-year
horizon.
41Technical Loss Reduction - 4
- Segregation of feeders rural tubewell feeder
separated from village feeder be end of
December 2007. - Installation of capacitors on all transformers
- Bifurcation of feeders and reconductoring
- DT metering all transformers by end 2007
42ABC to prevent abuse of existing LT System by
unscrupulous consumers
- DHBVN has planned to implement LVDS by using ABC
in the Villages having less than 300 no.
consumers to prevent abuse of existing LT
distribution system by unscrupulous consumers.
In the 11th 5-Year Plan, the target to complete
this work has been fixed as 30th April, 2007. - This work has been entrusted to the respective SE
(OP). - Work has been completed in village SEKA under
Narnaul Circle.
43Implementation of HVDS in Seka Village - Effects
thereof
44What are Commercial Losses?
- Bills not paid in time
- Energy stolen by direct hooking or through meter
tampering. - Commercial Losses can be reduced by accurate
metering, efficient billing and prompt
collection.
45Commercial Loss Reduction -1
- To disconnect defaulters
- Anti-theft measures
- Meter Relocation outside premises
- Bring hooking consumers under metering
- Performance targets for staff no targets of
supervisors since 1970. Now specific targets
fixed penal action if not achieved.
46Commercial Loss Reduction - 2
- Accurate Metering (A metering plan for
installing meters with sustained accuracy). - Appropriate range of meter with reference to
connected load. - Electronic meters with (TOD, tamper proof
data and remote reading facility) for HT HV
services. - Intensive inspections by pooling up staff.
- Use of Energy Audit as a tool to pinpoint areas
of high losses. - Eradication of theft.
- AMR systems.
47Commercial Loss Reduction - 3
- Spot billing - The Spot Billing Pilot in Narnaul
Division and on one feeder in City Bhiwani
Division is under execution. The target date for
complete Spot Billing in Urban and Rural areas is
as under - Urban Area 30th April 2007
- Rural Area 31st Dec 2007
- Automatic System Generated Dis-connection Orders
(DCOs) for defaulting consumers - Physical disconnection arrangement on second
default while spot billing the consumer
48Commercial Loss Reduction - 4
- Automated Meter Readings of HT Consumers
- Feeder wise billing
- DT wise energy audit
- Feeder Team concept - Supervisors designated as
Feeder Managers and DT Managers with specific
performance targets - Village Managers one employee responsible for
all technical and commercial parameters of a
village.
49Commercial Loss Reduction (Meter Relocation) - 5
50 Improvement in Recovery of Dues (Rs. in
crores)
2565.47
2183.77
537.90
51 Improvement in Recovery 2005/2006.
52LOAD BASED LOAD SHEDDING
- PRM Power Regulatory Measures/Load shedding
- DHBVN Proposes - Distribution losses based load
shedding - It is proposed to segregate the total 11KV
Feeders in 8 groups which have the distribution
losses from 0-5, 5-15, 15-25, 25-30, 30-40,
40-50, 50-70 and more than 70. - The 11KV Feeders with only 0-5 losses shall be
declared as zero power cut/no load shedding/no
cut feeders
53LOSS BASED LOAD SHEDDING - GROUPS
54LOSS BASED LOAD SHEDDING - PRINCIPLES
- Maximum hours of planned load shedding shall not
be more than 4 hours at a stretch - Other urban areas shall include the villages
having population 25 thousand and above and C
Class Municipal Areas which are not covered in
major urban areas
55SIDE VIEW
56Energy Saving Tip
- Electronic items on standby also consume energy.
In Britain 8 crore TVs consume 7 TWh of energy in
one year and generate 8 lakh tons of carbon. - Item watts hours annual loss
- TV 10 20 230/-
- Cptr 65 20 1700/-
- Mb Phone 5 22 145/-
- VCD 12 20 315/-
- AC 25 12 230/-
- Water filter 35 22 1010/-
- On average you lose Rs. 3500/- per year just on
account of standby devices.
57INITIATIVES IN BILLING COLLECTION
Installation of Cash Collection Machine (I-Pay)
at Faridabad, Gurgaon, Sirsa and Hisar
58THANK YOU