DAKSHIN HARYANA BIJLI VITRAN NIGAM

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DAKSHIN HARYANA BIJLI VITRAN NIGAM
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Formation of Haryana Power Utilities
It had been proposed to privatize one
Distribution Company by forming a JVC in
1999-2000. Though, process began, proposal was
subsequent put on hold.
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Basic Facts - Haryana Power Sector
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DHBVN/UHBVN JURISDICTION

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Profile -1

• DHBVNL is the successor company of erstwhile
  HSEB. HSEB was divided into four different
  companies Generation, Transmission and two
  Distribution Companies DHBVN was formed in
  July-1999.
• DHBVNL is a Distribution Company with license to
  distribute electricity in South Haryana covering
  9 Districts.
• DHBVNL buys power from Haryanas Power Generation
  Company (HPGCL) and then sells power to its
  consumers.

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Profile - 2

• Transmission company is HVPN it has
  jurisdiction above 33kv voltage.
• Distribution Company DHBVN has jurisdiction over
  33kv and below voltages.
• There are three voltage systems in DHBVN 33kv,
  11kv and .433 kv.
• Electricity is transmitted from major generating
  stations at 400kv and then stepped down to
  220/132/66/33/11 kv voltages.

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Profile - 3

• Usable electricity voltage is .433 which comes
  to your home after a transformer has changed it
  from 11kv/11000 voltage to .433 voltage.

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Statistics-1

• No. of Districts - 9
• No. of Operation Zones- 2
• No. of Operation Circles- 6
• No. of Operation Divns.- 23
• No. of Operation Sub-Divns.- 113 (Including 11
  Sub-offices)
• No. of MP Circle- 2 (Gurgaon Faridabad)
• No. of MP Divisions- 4 (Faridabad, Gurgaon,
  Hisar Bhiwani)
• No. of MT Labs- 3 located at
  Faridabad, Gurgaon Hisar

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• Statistics-2
• No. of Consumers 18.64 Lacs
• No. of Employees 10,345
• Connected load 5,810 MW
• No. of 33KV Sub-Stations 133 Nos.
• No. of 11KV Feeders 2,298
• Length of 33KV line 1,798 Kms.
• Length of 11KV HT line 33,970 Kms.
• Length of LT lines 52,200 Kms.
• No. of Transformers 73,514
• Districts are Sirsa, Fatehabad, Hisar, Bhiwani,
  Narnaul, Rewari, Gurgaon, Faridabad and Mewat.

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Statistics-3
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DHBVN Power Supply

• DHBVN purchases 3 crore units everyday to send to
  its consumers at rate of Rs. 3/-
• DHBVN is able to bill only 70 - i.e. 2 crore
  units per day 1 crore units are lost every day
  stolen away.
• Losses are 30 but if we consider commercial
  losses also (people not paying dues on time)
  losses become 36.

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LOAD DEMAND W.R.T. GROWTH IN HARYANA
14 growth rate
9 growth rate
Existing peak demand is 4951 MW
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YEARLY CAPACITY ADDITION SCENARIO
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SHORTFALL SCENARIO AFTER ONGOING CAPACITY
ADDITION PROGRAMME
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• STRATEGY TO REDUCE THE GAP BETWEEN DEMAND AND
  SUPPLY
• Procurement of about 2000MW through tariff based
  competitive bidding.
• Non-Renewable Energy sources (about 260 MW).
• Short-term Bilateral arrangement.
• Demand Side Management.

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Present Loss Level

• Circle wise ATC losses

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State-wise TD Loss () 2003-04
NationalAverage 32. 53
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TD LOSS IN THE COUNTRY (In )
(Source CEA)
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Anti-theft Measures

• Electricity Act 2003 theft is now an offence
  2 years in jail plus penalty.
• Special Courts one ADJ in each distt.
• Special police stations to come up shortly.
• Intensive checking.
• Informer scheme informer gets upto Rs.
  50,000/-. Information through telephone, email,
  letter.

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Customer Expectations

• Uninterrupted power supply
• At appropriate price
• With Human Face

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Strategy At work
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Customer Care Policy

• We aim to listen to our customers and deliver
  responsive, high quality, value for money,
  customer focussed services.
• We will
• be speedy, efficient and polite, no matter how
  you contact us
• provide fair and accessible services to all
  groups and individuals in a way to suit your
  needs without discrimination

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Customer Care Policy

• provide well-trained and easily identifiable
  staff
• always provide a contact name, phone number and
  e-mail address for your enquiry
• greet you clearly and politely with 'good
  morning' or 'good afternoon', our service area
  and name and respect your rights to
  confidentiality, privacy and safety.

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Customer Care Policy

• We also aim to
• answer your telephone call within four rings
• reply to your e-mails within two working days,
  and your letters within four days
• let you know if we are not able to provide a full
  response within this time, with our reasons why,
  and aim to reply within 10 working days
• see you within 10 minutes of your arrival when
  you visit us and give you an appointment so that
  you can visit us and we can visit you.
• We promise to
• continue to improve our service to you by acting
  on your comments, compliments and complaints
  positively and learning form our mistakes and
• clearly explain our complaints procedure and
  follow it, keeping you informed of the progress
  of your complaint

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Customer Care - 1

• CCC customer care centres in each district.
• Single point interface with Nigam for all
  consumers transparent procedures.
• All facilities under one roof duplicate bill,
  cash/cheque payment, new connections, power
  outage complaints, meter related complaints, CFL
  and Meter availability.
• Online Cash Collection Any time payment
  machines.
• Proper receipt of complaints
• Definite timeframes for redressal

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Customer Care - 2

• Customer Newsletter availability at CCCs and
  also on website
• Nigam website www.dhbvn.com
• GM Customer Care gmcustomercaredhbvn_at_gmail.com
• Customer Care Advisors
• Meeting with RWAs/ Industry Associations every
  month
• Customer need not physically travel to Nigam
  offices e.g. new connections DHBVN employee
  shall come to your home to complete formalities.
• Web/telephone based complaint filing unique
  complaint number for tracking.

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Customer Care - 3

• Mobile fault repair vehicles
• Tower wagons for repair at top of pole
• BSK Bijli Suvidha Kendras in all districts for
  all power outage complaints

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Loss Reduction Plan

• Technical Loss Reduction
• Commercial Loss Reduction

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Why technical losses?

• Lines/Transformers show resistance to flow of
  current hence losses
• 1 can be lost in wires.
• 3 can be lost in transformers
• Heated wires/transformers can increase losses.
• Loose joints can cause losses.
• Reactive Energy

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Reducing Technical Losses

• Reduce purchase of units/ Increase units billed
• Improve collection efficiency
• Matching carrying capacity of lines with respect
  to load
• Optimal loading of lines and transformers
• Redundancy in the distribution system
• Adequate reactive power compensation

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Technical Loss Reduction - 1

• HVDS in all villages by end 2007.
• Better Transformers - Amorphous core
  transformers being inducted earlier steel
  core. The core (magnetizing or no load
  losses) get substantially reduced.
• Type Load Losses NL Losses
• 63kv DT 155 Watts 60 Watts
• 100kv DT 220 Watts 80 Watts

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Technical Loss Reduction -2

• Re-configuration (change over of loads or feeding
  source).
• Re-conductoring (Replacing existing conductor by
  higher size or conversion of single to double
  circuit).
• Shunt or series capacitor installation (switched
  and fixed).
• Auto voltage booster.
• Additional link lines.
• As a last resort to go in for
  another sub-station followed up by
  reconfiguration.

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Technical Loss Reduction - 3

• Software tools are available for the studies to
  be made is termed as IOSP
• (Integrated Optimum System Planning) in order to
  determine and prioritize such works, which
  result in maximum LRVI (loss reduction and
  voltage improvement) with least investment.
  Based on cost benefit ratio, the best option for
  investment can be chosen.
• Combination of GIS and network analysis tools
  like Power Net.
• However these studies are to be done keeping in
  view future load growth aiming for a five-year
  horizon.

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Technical Loss Reduction - 4

• Segregation of feeders rural tubewell feeder
  separated from village feeder be end of
  December 2007.
• Installation of capacitors on all transformers
• Bifurcation of feeders and reconductoring
• DT metering all transformers by end 2007

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ABC to prevent abuse of existing LT System by
unscrupulous consumers

• DHBVN has planned to implement LVDS by using ABC
  in the Villages having less than 300 no.
  consumers to prevent abuse of existing LT
  distribution system by unscrupulous consumers.
  In the 11th 5-Year Plan, the target to complete
  this work has been fixed as 30th April, 2007.
• This work has been entrusted to the respective SE
  (OP).
• Work has been completed in village SEKA under
  Narnaul Circle.

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Implementation of HVDS in Seka Village - Effects
thereof
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What are Commercial Losses?

• Bills not paid in time
• Energy stolen by direct hooking or through meter
  tampering.
• Commercial Losses can be reduced by accurate
  metering, efficient billing and prompt
  collection.

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Commercial Loss Reduction -1

• To disconnect defaulters
• Anti-theft measures
• Meter Relocation outside premises
• Bring hooking consumers under metering
• Performance targets for staff no targets of
  supervisors since 1970. Now specific targets
  fixed penal action if not achieved.

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Commercial Loss Reduction - 2

• Accurate Metering (A metering plan for
  installing meters with sustained accuracy).
• Appropriate range of meter with reference to
  connected load.
• Electronic meters with (TOD, tamper proof
  data and remote reading facility) for HT HV
  services.
• Intensive inspections by pooling up staff.
• Use of Energy Audit as a tool to pinpoint areas
  of high losses.
• Eradication of theft.
• AMR systems.

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Commercial Loss Reduction - 3

• Spot billing - The Spot Billing Pilot in Narnaul
  Division and on one feeder in City Bhiwani
  Division is under execution. The target date for
  complete Spot Billing in Urban and Rural areas is
  as under
• Urban Area 30th April 2007
• Rural Area 31st Dec 2007
• Automatic System Generated Dis-connection Orders
  (DCOs) for defaulting consumers
• Physical disconnection arrangement on second
  default while spot billing the consumer

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Commercial Loss Reduction - 4

• Automated Meter Readings of HT Consumers
• Feeder wise billing
• DT wise energy audit
• Feeder Team concept - Supervisors designated as
  Feeder Managers and DT Managers with specific
  performance targets
• Village Managers one employee responsible for
  all technical and commercial parameters of a
  village.

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Commercial Loss Reduction (Meter Relocation) - 5
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Improvement in Recovery of Dues (Rs. in
crores)
2565.47
2183.77
537.90
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Improvement in Recovery 2005/2006.
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LOAD BASED LOAD SHEDDING

• PRM Power Regulatory Measures/Load shedding
• DHBVN Proposes - Distribution losses based load
  shedding
• It is proposed to segregate the total 11KV
  Feeders in 8 groups which have the distribution
  losses from 0-5, 5-15, 15-25, 25-30, 30-40,
  40-50, 50-70 and more than 70.
• The 11KV Feeders with only 0-5 losses shall be
  declared as zero power cut/no load shedding/no
  cut feeders

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LOSS BASED LOAD SHEDDING - GROUPS
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LOSS BASED LOAD SHEDDING - PRINCIPLES

• Maximum hours of planned load shedding shall not
  be more than 4 hours at a stretch
• Other urban areas shall include the villages
  having population 25 thousand and above and C
  Class Municipal Areas which are not covered in
  major urban areas

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SIDE VIEW
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Energy Saving Tip

• Electronic items on standby also consume energy.
  In Britain 8 crore TVs consume 7 TWh of energy in
  one year and generate 8 lakh tons of carbon.
• Item watts hours annual loss
• TV 10 20 230/-
• Cptr 65 20 1700/-
• Mb Phone 5 22 145/-
• VCD 12 20 315/-
• AC 25 12 230/-
• Water filter 35 22 1010/-
• On average you lose Rs. 3500/- per year just on
  account of standby devices.

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INITIATIVES IN BILLING COLLECTION
Installation of Cash Collection Machine (I-Pay)
at Faridabad, Gurgaon, Sirsa and Hisar
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THANK YOU