WAN 5

1
Welcome to BT Tower
2
Welcome to Stirling Castle
3
BT Wide Area Networks Fit for Business

• Alex Salour,
• General Manager, BT Corporate Sales

4
BT Wide Area Networks Fit for Business

• David Roy
• General Manager, BT Corporate Sales

5
Domestics

• Fires Alarm
• Facilities
• Please Mute Mobiles
• Feedback Please

6
The BT Tower

• Opened in 1965 at a cost of 2.5 Million
• 189 meters high
• 2 Telephone Exchanges
• Network Management Centre
• Nerve centre of BT Broadcast Services
• 1 million TV switching operations per year
• Lift travels at 7.5 meters per second
• Restaurant revolves fully in 22 minutes
• Until late 80s covered by Official Secrets Act

7
The Network is your business platform
Unified service management
8
Objectives for this morning

• Understand the benefits of BTs 21st Century
  Network
• Recognise that not all Wide Area Networks are
  created equal!
• Have an appreciation of BTs fully integrated
  portfolio, and why that is important for
  businesses just like yours
• Know why BTs faster, better, cheaper Wide Area
  Networks are right for you

9
Agenda

• Welcome
• BTs 21st Century Network Julie Harmer
• Whats new, and what does
• it mean for you? John Nash
• Break
• BTs WAN Services Explained Peter Sealey
• Service Management Chas ?
• WAN Optimisation Peter Sealey
• Data Security Jeff Finch
• Summary
• Showcase, Networking Lunch
• 14.00 Event Closes

10
BTs 21st Century Network

• Julie Harmer
• Chief ICT Strategist, BT Innovate Design

11
Outline

• Drivers for 21CN
• 21CN vision
• 21CN network
• Portfolio transformation
• 21CN innovation

12
The 21st century global dynamic
13
Our 21CN Vision
21CN is a world leading platform for
software-driven innovation - by BT, our customers
and our partners
14
21CN Global IP
15
21CN Broadband The Mixed Economy
CopperUp to 24Mbit/s
Copper
Cabinet
Fibre to the cabinet Up to 40Mbit/s with
improved upstream rates
Copper
Fibre
Fibre to the premiseUp to 100Mbit/s with
improved upstream rates
Fibre
MobileUp to 7.2Mbit/s and beyond
Mobile Network
16
UK Access scenarios
17
21CN SOI platform
18
21st Century Innovation
19
Summary

• The 21CN provides a new infrastructure to do
  business over
• Software driven to enable innovation, control and
  agility
• Offers benefits for businesses of all sizes
• Already providing customer services
• Faster, more reliable, broadband options
• Secure, local, access for Wide Area Network
  services

20
Whats new, and what does it mean to you?

• John Nash

21
Our World is changing
Business applications (CRM, billing, payroll)
Collaboration(email, instant messaging,
conferencing and screen sharing) Cost saving
tools(Virtualisation)
in an increasingly competitive world where
information is expanding and speed is critical
  To partners and suppliers (extranets) To
customers (web, email, voice) To employees
(wherever they are)
22
The Network at the heart of your business
23
What does BT offer
Site to site connectivity
Network service
24
Capability, performance and service
Unified service management
25
Why BT is the right choice for you
26
Break
27
Welcome Back
28
BTs WAN services explained

• Peter Sealey

29
The Network is your business platform
Unified service management
30
The Network is your business platform
Unified service management
31
What does our 21CN roll out mean to you?
32
NOTES SLIDE Hide?? Youve heard about

• 21CN
• Increased footprint
• New access Technologies and
• New 21CN services
• A bit more detail..

33
Market leading UK coverage

• More of your sites can enjoy faster,
  better, cheaper access
• October 2008
• 106 core and access PoPs
• April 2009
• 614 access oPs
• February 2010
• 780 Access PoPs
• April 2010
• 821 access PoPs
• 106 core access PoPs
• Coverage using Standard Ethernet deliveries

PoPs Points of Presence
34
21CN PoPs
And we are not stopping there
35
The Difference our network and its reach

• We do this globally too
• 174 Countries and growing
• Bandwidth options from 64k to 1Gigabit
• 1,250 PoPs 65,000 ports Worldwide
• Further coverage using local carrier or Internet
  Access

36
Translating technology into Services

• These new delivery options are available on
• IP VPN (MPLS) networks
• Ethernet networks
• Internet VPN
• Business grade Internet Services
• DIY, Wires only or Managed service options
• Light touch or sophisticated management options

37
Notes slide - Hide?? The Difference

• Our Network
• Its not what you see
• Its whats under the Bonnet
• Experience the difference

38
High performance, highly reliable core network
Unified service management
39
High performance, highly reliable core network

• 21CN access just connects your premises to the
  exchange
• You need a core network behind it to connect your
  sites
• Not all core networks are the same
• BTs core network
• Is high performance highly resilient
• Uses carrier grade infrastructure
• Has massive bandwidth
• Has massive redundancy
• Supports IP VPN, Ethernet Internet services
• Annual investment on backbone 100m

40
Notes Slide - Hide?? Thats Great but arent
all networks the same?

• NO!
• BT has already invested Millions building its
  MPLS IP networks
• Now we are investing billions in our access
  Ethernet networks
• You cant always see the difference
• Sometimes you have to experience it

41
The difference its what you cant see.!

• One is 16,575 the other 20,880
• Can you tell the difference?
• 
  John Cooper Works
• They look the same but one will easily out
  perform the other
• If performance matters

42
The Technical Difference Core Network
Performance

• Built around Carrier Class Routers
• High Performance support for STM-1, STM-4,
  STM-16,STM64, GigE and 10GigE ports in the
  backbone and access
• High Density support for dense aggregation of
  customer ports on channelised interfaces lower
  cost per port
• High Network Availability through        -
  Support for Non-Stop Forwarding and Stateful
  Switch Over NSF/SSO
•         - Support for Non-Stop Routing NSR
  
• Resilient Access support via
• - OSPF, IBGP Support
• Open Standards routing protocols
• 6 levels of CoS not just at the edge but
  supported across the Core

43
The Business Difference Service Performance

• You're not putting all your eggs in one basket!
• Our investment Expertise means
• Less Risk to your business
• Better return on investment
• Performance your users can experience
• Support when you need it
• Backed by a Service Level Agreement covering
• Delivery
• Availability and
• Core Network performance
• Excellent Value for money

44
Serving our Clients Globally
45
How our Approach to Networking Underpins our
Performance
Situation Implication Impact Impact
Single Network No Multiple third party networks No Multiple Network Operational Systems Carrier Grade Equipment 50 Resilient Core Switching PoPs Less hops Less routers/Switches less failure points Less complexity Easier to find faults Less to provision Less suppliers to wait for on provision Less suppliers to rely on for fixes Performance Less latency
Single Network No Multiple third party networks No Multiple Network Operational Systems Carrier Grade Equipment 50 Resilient Core Switching PoPs Less hops Less routers/Switches less failure points Less complexity Easier to find faults Less to provision Less suppliers to wait for on provision Less suppliers to rely on for fixes Performance Less jitter
Single Network No Multiple third party networks No Multiple Network Operational Systems Carrier Grade Equipment 50 Resilient Core Switching PoPs Less hops Less routers/Switches less failure points Less complexity Easier to find faults Less to provision Less suppliers to wait for on provision Less suppliers to rely on for fixes Reliability Less faults
Single Network No Multiple third party networks No Multiple Network Operational Systems Carrier Grade Equipment 50 Resilient Core Switching PoPs Less hops Less routers/Switches less failure points Less complexity Easier to find faults Less to provision Less suppliers to wait for on provision Less suppliers to rely on for fixes Reliability Quicker to fix
Single Network No Multiple third party networks No Multiple Network Operational Systems Carrier Grade Equipment 50 Resilient Core Switching PoPs Less hops Less routers/Switches less failure points Less complexity Easier to find faults Less to provision Less suppliers to wait for on provision Less suppliers to rely on for fixes Reliability More service credit
Single Network No Multiple third party networks No Multiple Network Operational Systems Carrier Grade Equipment 50 Resilient Core Switching PoPs Less hops Less routers/Switches less failure points Less complexity Easier to find faults Less to provision Less suppliers to wait for on provision Less suppliers to rely on for fixes Reliability Less Small print
Single Network No Multiple third party networks No Multiple Network Operational Systems Carrier Grade Equipment 50 Resilient Core Switching PoPs Less hops Less routers/Switches less failure points Less complexity Easier to find faults Less to provision Less suppliers to wait for on provision Less suppliers to rely on for fixes Provision Less Orders in delay
46
NOTES SLIDE ONLYHow might Virgins approach
affect their network ?
Situation Implication Impact Impact SLA SLA
Multiple cable networks Multiple third party networks Multiple Operational Support Systems More hops More routers More failure points More complexity Harder to find faults More to provision More suppliers to wait for on provision More suppliers to rely on for fixes Performance More latency 7x BT 70ms vs 10ms
Multiple cable networks Multiple third party networks Multiple Operational Support Systems More hops More routers More failure points More complexity Harder to find faults More to provision More suppliers to wait for on provision More suppliers to rely on for fixes Performance More jitter 8x BT 25ms vs 3ms
Multiple cable networks Multiple third party networks Multiple Operational Support Systems More hops More routers More failure points More complexity Harder to find faults More to provision More suppliers to wait for on provision More suppliers to rely on for fixes Reliability More faults 7x BT Days Downtime p.a. Availability Standard fibre 1.825 vs 0.26 99.5 vs 99.93 BT Protected 0.11 99.95 BT EFM 0.73 99.8
Multiple cable networks Multiple third party networks Multiple Operational Support Systems More hops More routers More failure points More complexity Harder to find faults More to provision More suppliers to wait for on provision More suppliers to rely on for fixes Reliability Longer to fix 1.2x BT 6 hours vs 5 hours
Multiple cable networks Multiple third party networks Multiple Operational Support Systems More hops More routers More failure points More complexity Harder to find faults More to provision More suppliers to wait for on provision More suppliers to rely on for fixes Reliability Less service credit lt 7 of BT 0 for 0 to 1.86 days p.a. 1 for 1.86 to 2.73 days 3 for 2.73 to 3.65 days 5 for 3.7 to 54.75 days   Compared to BTs 15 per hour up to maximum of 1 months rental
Multiple cable networks Multiple third party networks Multiple Operational Support Systems More hops More routers More failure points More complexity Harder to find faults More to provision More suppliers to wait for on provision More suppliers to rely on for fixes Reliability Small print Lots! Outages lt 3 minutes excluded Third party circuits excluded Non-simple fixes excluded
Multiple cable networks Multiple third party networks Multiple Operational Support Systems More hops More routers More failure points More complexity Harder to find faults More to provision More suppliers to wait for on provision More suppliers to rely on for fixes Provision Orders in delay We have heard of orders taking over two years to deliver. We understand Virgin are now cancelling all gt2yrs
47
The Network is your business platform
Unified service management
48
The Difference - BTs IP VPN (MPLS) Pedigree

• Helped Cisco Develop MPLS
• First to launch MPLS in the UK
• First to launch an MPLS network with Class of
  Service
• 2,500 customers with 70,000 connections
• 3,000 new connections per month
• 21CN Compatibility
• More Cisco Accredited engineers than Cisco

49
Long recognised for WAN Excellence Worldwide

• 2008 - Telemark Platinum Award for Global VPN
  Customer Satisfaction.
• 2007 - Best Customer Care award in the World
  Communication Awards
• 2007 Leader on Gartners Magic Quadrant
  for Global Network Service Providers
• 2007 - Best Worldwide Brand for Global Data
  Virtual Private Services from Telemark
• 2007 - Leader category for Global WANs in
  Forrrester's WAVE report. 
• 2006 - Frost and Sullivans Service Leadership
  Award
• 2006 Frost and Sullivans Award for Industry
  Innovation and Advancement
• 2005 -  Best Global Carrier at the World
  Communication Awards in London. 
• 2004 and 2005 Leader of European Networks
  according to Gartner's Magic Quadrant Report

50
The Network is your business platform
Unified service management
51
The Difference - BTs Ethernet Pedigree

• More than 33,000 services already provided
• Largest wholly owned Next Generation Network in
  the UK
• Over 800 PoPs available
• Options for Both Copper and fibre optic
  deliveries
• Road map which includes
• Larger Bandwidths
• Enhanced resilience options
• Enhanced customer experience via web based portal
  
• Any to Any VPLS option
• International reach
• Multiple services over a single access connection

52
The Network is your business platform
Unified service management
53
The Difference Internet VPN

• Think the Internet is better suited to your
  business needs?
• BTnet
• Business Grade Internet access
• On net performance similar to MPLS but without
  CoS
• Targeted 100 availability
• Backed by Industry leading SLA
• Rapidly becoming the UKs network of choice
• Also available on an International Basis as BT IA

54
In summary

• BT MPLS services
• The Ideal platform for
• IP Telephony
• Unified Communications
• And

55
The Network is your business platform
Unified service management
56
BT MobileXpress Internet Access anytime,
anyplace, anywhere
57
The Network is your business platform
Unified service management
58
SIP Trunking What is it?
TODAY
Public Telephony Network
External Voice Communications
Phone
Fixed channel interface ISDN2, ISDN30, PSTN
External Data Communications
Phone
Internet
Broadband/ BTnet/ VPN
Tomorrow
Telephony Breakout
Phone
SIP Telephony Provider
External Voice Communications
SIP
Internet/ IP Network
Broadband/ BTnet/ VPN
SIP
Phone
HTTP/ IP Data
SIP
External Data Communications
59
SIP Market

• BT Drivers Telecoms Market transforming
• SIP trunks forecast to grow to 570k by end of
  2011 from 51k in 2009 (Illume Research, 2009)
• UK SIP spend - 195m pa to 574m by 2013 (IDC,
  2008)

• Customer Drivers for SIP uptake
• VoIP simplified with SIP technology
• Growth of IP networks and ubiquity of broadband
• Almost half of all PBX sales are IP

60
BT IP Trunk
61
BT IP Trunk
Timeline

• Phase 1 - SIP Trunk connections over BT Broadband

• Phase 2 - Assured Quality SIP Trunk connections
  via business grade IP services
• Sep 2010
• Via BTnet and MPLS
• All core portfolio BT PBXs
• IAD connectivity

62
The Network is your business platform
Unified service management
63
Notes Only

• Ive covered 21CN ,  our core network and our
  services and Ive said why these are so great. 
  Id like now to  introduce Chas xxx, whos going
  to talk about the service management that we
  offer with our WANs.  Afterwards, Ill be back to
  cover some of the services that sit around our
  network products.Hand over to Chas to cover
  service management

64
Service Management

• Chas ???

65
WAN Optimisation

• Peter Sealey

66
The Network is your business platform
Unified service management
67
What is WAN Optimisation?
CIFS/ MAPI/ Notes/ FTP/ Web etc..)
68
Customer Benefits
Application Acceleration
Site Consolidation
BandwidthOptimization
Disaster Recovery/ Backup

• LAN experience over the WAN and mobile network
• Cost savings (Infrastructure/ bandwidth)
• Prioritisation of applications
• Management Reporting
• Improved transaction times
• Improved server utilisation
• Improved productivity

The ROI for this type of technology can achieve
payback in less than 12 months
69
Working with BT to make WAN Optimisation work for
you

• BT is a leading provider of WANs in the UK
• BT also provides application level
  troubleshooting and WAN audits
• Optimisation for fixed offices, data centres and
  mobile employees
• Riverbed is a key BT partner for WAN
  Optimisation
• Managed and unmanaged options available
• WAN Optimisation is network-provider independent
• Fully supported technology trials available
• Finance options supported

70
The Network is your business platform
Unified service management
71
Network and Data Security

• Jeff Finch
• BT Engage IT

72
Security Credentials

• BT
• 115k users, 180 countries, Servers gt65,000
• BT Negates an attack every 32 seconds
• Broad Security Portfolio and Capability.
• Symantec Key Partner/Supplier to BT
• Market leading security company for over 20 years
• Protects 99 of the Fortune 1000 enterprises.
• Leading Authority on Threats via Global
  Intelligence Network.

73
Global Intelligence Network
Dublin, Ireland
Calgary, Alberta
Reading, England
Tokyo, Japan
San Francisco, CA
Alexandria, VA
Chengdu, China
Austin, TX
Culver City, CA
Taipei, Taiwan
Chennai, India
Pune, India
Sydney, AU
74
The Changing Threat Landscape
Symantec Global Internet Threat Report Malicious
new threats
75
Malware Trends
76
Security

• What are the Threats?

77
Topical Threat Trojan.Hydraq (Aurora)

• Text Book Spear Phishing Attack
• Targeted, Legitimate, User Intervention, Installs
  a Backdoor.
• Client Machine Capabilities
• Now It Belongs to the Bad Guys!
• Impacts on your Network and Business
• Traffic, Access, Attacks on others, Control
• Data/Information breach and loss.
• Examples
• TK Maxx 45m Credit Card records (3.8Bn)
  (v3.co.uk)
• Heartland Payment Services 100m Credit Card
  records

78
What Next?

• Employ Defence in Depth Strategies.
• Multiple Overlapping, Mutually Supportive
  Technologies
• Review your Security Posture. Its the simple
  things!
• Managed or Outsourced Services vs. DIY
• Perpetual Licences Vs Subscription
• BT, BT Engage IT, Symantec and MessageLabs is a
  compelling Security partnership
• Speak to BT

79
The BT Proposition

• Peter Sealey

80
Summary

• Combining the 21CN with the highly reliable, high
  performance BT Core Network
• Wide Area Network options to meet all business
  requirements
• Add-on solutions and integrated applications
• Faster, Better, Cheaper
• Talk to us about your requirements

81
BT Wide Area Networks Close

• Alex Salour,
• General Manager, BT Corporate Sales

82
BT Wide Area Networks Close

• David Roy
• General Manager, BT Corporate Sales

83
Thank You