FacetPhone IP Telephony

1
FacetPhone IP Telephony Application
Integration

• SCO Forum 2005

2
FacetPhone IP Telephony Application
Integration

• IP-PBX for Small to Medium Size Businesses
• Integration w/Desktop Computer
• Presence Management
• Computer Telephony Integration
• VoIP
• Technology Justified Financially?
• Context FacetPhone

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Overview

• State-of-the-art On-premise IP-PBX Telephone
  System
  
• IP from the Ground Up
• Awarded Product of the Year by Internet Telephony
  Magazine (2004) Best of Show at Internet
  Telephony Conference (2004)
  

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ArchitectureIndustry Standard Components

• Servers UNIX / Linux
• Media Gateways
• External
• MGCP SIP Protocols
• Telephones
• Standard Analog
• IP Phones
• Soft Phones
• Desktop GUI Java-based

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Telephone Functionality

• Hold
• Transfer
• Park
• Call Waiting
• Conference
• Voice Mail

• Auto Attendant
• Automatic Call Distribution
• CallerID Support
• Call Forwarding
• On-hold Messages
• Paging

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Telephone User Interface

• Functionality Available from TUI
• Dial
• Answer
• Hold (flash)
• Transfer (2)
• Park (3)
• Pickup Parked Call (4)
• Conference (5)
• Paging (6)
• Voice Mail Management ()

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Graphical User Interface

• Any Desktop Device Supporting Java
• MS Windows
• Mac
• SCO / UNIX / Linux
• Supports All TUI Functionality, Plus
• Presence and Availability Management
• Voice Mail with Unified Messaging
• Call Recording / Call Monitoring / Barge In
• Enterprise Instant Messaging
• Visual Line Monitoring
• Administration

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Presence Availability Management (PAM)

• Flexible Group / Departmental Definitions (i.e.
  sales, support, admin, company, etc.)
  
• User Status Definitions (i.e. in meeting, out of
  town, on phone, at lunch, etc.)
  
• Roaming Extensions
• Call Forwarding

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Voice Mail Unified Messaging

• Access via TUI or GUI
• VM Waiting Indicator Light on Phone
• Secure Access with PIN
• Multiple Greetings Based on User Status
• Listen to Any Call (non-sequentially)
• Visually Sort and Manage Messages from GUI
• Add Text / Comments to Each Message Listing
• Play Voice Mail on Phone or PC Speakers
• Voice Mail Forwarded to Email Option
• Voice Mail Notification via Email Option
  (including cell phone/pagers)
  
• Voice Mail Distribution Lists
• One-click Return Call Option

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Automated Attendant

• Main Reception Groups / Departments
• Primary Reception or Overflow Off Hours
• Dial by Name
• Dial by Extension
• Dial by Group / Department
• Informational

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Automatic Call Distribution

• Automatic Call Routing to Next Available Agent in
  Group / Department
  
• Call Queue Management When All Agents Busy
• Caller Opt-Out of Queue Option
• On-hold Messages
• Visual Monitoring
• Queue Threshold Management Alerts

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Computer Telephony Integration

• FacetPhone Integration with Windows, Linux UNIX
  Platforms
  
• Dialing from Application
• Screen Pops Based on CallerID Data
• CTI with Windows Apps (TAPI)
• Outlook (including SCO Office)
• Goldmine
• Act!
• CTI with UNIX / Linux / Windows Apps (UTAPI)
• Interactive Voice Response (IVR)

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UTAPIUniversal Telephone API

• Provides Easy UNIX, Linux Windows Application
  Access to FacetPhone System
  
• Simple, Well Defined Protocol (from FacetCorp)
• Dialing Phone Numbers
• fp_dial Command
• Retrieving CallerID or DNIS Data
• fp_cid Command

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UTAPIUniversal Telephone API

• Dialing
• fp_dial u username n number
• CID
• fp_cid u username
• www.facetcorp.com/docs

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FacetWin Compatible

• FacetWin Terminal Emulator Places Calls Through
  FacetPhone
  
• No Application Program Changes Needed
• Highlight and Right Click to Dial
• Predefine Fixed Fields on Screen

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Enterprise Instant Messaging

• Corporate Instant Messaging (Text Chat)
• 2 or More Parties per Session
• Excludes All Not on Corporate Network
• Allows Quick Communication While on Phone
• Less Intrusive Than Phone Call, Quicker Than Email

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VoIP

• Internet Telephony Service Providers (ITSPs)
  358 According to Gecko Research
  
• Vonage
• ATT
• Quest
• Sprint
• Corporate LAN / WAN FacetPhone

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Branch Office Telecommuter Integration

• Include Branch Office Teleworkers in FacetPhone
  Corporate Phone System
  
• Remote Teleworkers Become Part of Phone System As
  a Simple Extension
  
• Complete Access to FacetPhone GUI and TUI
• Requires
• Broadband Connections (voice over Internet), or
  Corporate WAN
  
• VPN QoS Router at Remote and HQ Locations
• FacetPhone Gateway at Remote Locations

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Branch Office Telecommuter IntegrationRequireme
nts for Good Voice Experience

• Broadband Connections
• G.711, G.726, G.729, G.723.1
• Low Loss -
• Low Latency -
• Low Jitter -
• Quality of Service (QoS) Everywhere Along the
  Route Where Competition w/Data
  
• LLQ, PQ, Packet Fragmentation
• Quality Metric Mean Opinion Score

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Administration

• User Controls
• User Status
• Voice Mail Greeting Settings
• Unified Messaging Directives
• Manager Controls
• Users
• Groups
• Lines
• Stations
• Gateways
• Display Authorization Level

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Call Detail Recording

• Records All Call Transaction Details
• Simple Flat Text File
• Accessible from Any Application, Including Excel
• Web Interface for Ad-hoc Reports

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Value PropositionWhy Buy IP Telephony?

• Presence Management
• Graphical User Interface
• Unified Messaging
• Other Cool Features!
• Manufacturer Reputation
• Return on Investment

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Return on Investment

• VoIP Intra-company Long Distance
• Moves, Adds Changes
• Conference Bridging
• Voice Mail Communications
• Visual Voice Mail
• Notification
• Forwarding
• Call Forwarding
• Enterprise Instant Messaging

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Return on Investment

• Computer Telephony Integration
• Automatic Call Distribution Call Center
  Features
  
• Interactive Voice Response
• Teleworker Integration
• Integration of Calls with Customer Database
• Reporting Benefits

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Return on InvestmentSample Small Business IP-PBX
Return on Investment
26
Benefit Summary
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FacetCorp Contact Information

• FacetCorp
• 1820 Preston Park Blvd
• Suite 1000
• Plano, TX 75093
• 877.FacetGo (877.322.3846)
• info_at_facetcorp.com
• www.facetcorp.com/facetphone