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1
E-Mail and Netiquette

• Identify yourself and your topic
• Keep messages short
• Ensure messages are sent to the intended
  recipients
• Do not use e-mail to send confidential
  information
• Always be polite

2
Identify Yourself

• Where possible, identify yourself on the From
  line using your full name rather than just your
  e-mail address.
• Include a subject line in your message and ensure
  that you use a meaningful phrase for the subject.
  
• At the end of your messages, include an
  alternative way to be contacted (i.e., phone
  number, FAX, postal address) along with your
  name.

3
Format Style

• Avoid typing messages entirely in uppercase.
• Keep the format simple, using tabs for
  indentation and asterisks for bullets.
• Set your lines to a standard length (60-70
  characters per line.
• Include sufficient material from the message to
  which you are replying so the reader is reminded
  of the context for your reply.

4
Length Attachments

• If an e-mail message is of necessity more than a
  screen long, consider using headings to break up
  the text.
• Wherever possible, information that requires more
  than a few short paragraphs to express should be
  word processed and sent as an attachmentperhaps
  as a memo report or proposal.

5
E-Mail Security

• Ensure that personal messages are sent to the
  correct individual and not to a mailing list.
• Do not send confidential or personal material via
  e-mail unless you encrypt it because most e-mail
  systems are insecure.

6
E-Mail Tone

• Do not publicly flame others.
• Never send material with any potential to be
  offensive (i.e., racist or sexist jokes and
  comments).
• Be polite. If you are asking for something, say
  please. If you receive help, say thank you.
• Where appropriate, you can use smiley faces
  (some-times called emoticons) to indicate the
  nuances of your message
• -) smiling face indicates amusement
• -( unhappy face indicates disappointment or
  sadness
• -) winking face indicates irony or humor
• -gt mischievous face that indicates a comment
  is provocative